Westlake Ace Hardware

Friendly people, and they always try their best to help you. I recently needed a security torx bit and they found one they had in the store and unscrewed the part for me instead of making me buy one, saving me a lot of time and money.

Great staff helps as needed. They help you get you what you need in a timely and professional manner.

I was the annoying customer that came in 10 min before closing tonight and had the employees digging in the back room for a specific fire pit that I wanted. The man that helped me was super nice and went above and beyond to help. Then the shift leader was accommodating and helpful too. Wish I got their names but it was whoever closed the store tonight. Excellent customer service!!

Stopped there to buy a 3'x 5' American flag.

They were extremely helpful. I didn't catch the gals name when she was helping me. She made me about 3 keys, she helped me look for a dimming lightbulb (which is nearly impossible these days, since everything is in LED), then she also helped me cut some ball chain for my medical Dog tags. Overall I spent a little bit more money than I would've liked, but when you have overly helpful people. I'd rather spend my money where I'm appreciated.

Always friendly and great service.

I recently bought a chainsaw here and had a great experience. Even though the chainsaws were going quickly (sold a handful just that morning), I found one that meets my needs. I'm a newb with chainsaws, so I had a lot of questions. The gentleman that helped me was very knowledgeable and took the time to answer all my questions. He showed me how to operate and maintain the chainsaw and helped me find the best deal.

I've never had any problems at this store and they seem to have a good selection of tools. I'll be back.

Top notch customer service always. A little pricey but exactly what you would expect from a smaller hardware store vs. a Menards or Home Depot. But if you want 'Hands On" Customer service this is your place.

I love this place it has a small town feeling to it. They are always ready to help you find what you are looking for. Items maybe cost a little more but I don't mind because the convenience and customer service is money well spent. I love their sales and I will continue to do my business there. Thanks guys for making all my shopping stops pleasant!

The employees there are always great and really know their stuff.

Bought some nice potted flowers at 50% off. Big hanging pot of double impatients for $8.00 to .80 cents for little 6-pk of pansies. They seems to be growing and healthy. Had some pretty cool butterfly solar lites, (that I haven't seen before) there too. Very clean & nice store, inside & out!

Couldn't get a gift card to work and the gentleman working was super helpful and got it to work. Definitely my go to hardware store now!

Great place to find just about anything you need from yard work to home repairs. Small town feeling and there is always someone there to greet you when you walk in the doors. Hasn't been a time where they were short on help and I couldn't find something prices are slightly higher but the concierge service makes up for it.

They've got everything a hardware store should have and more. I had a very pleasant gentleman help me find a bolt that would work for something quite specific. His recommendation worked perfectly and his customer service and attitude was impeccable! This is a great ACE location!

This is a great place full of handy items to help in any project you might be working on. You can always find help if you need to get assistance. I never have a long wait to check out. And always pleasant people happy to see you

Always friendly service. Our go-to place for most of our hardware or gardening needs.

Paul the service manager there is excellent at repairing window screens, lawn mowers, chain saws and more. He has a quick turn over rate and it is a good price for quality work. Truly a professional.

You can have UPS packages delivered here and they actually give them to you, unlike the UPS store on old Cheny which has sent back multiple packages because they like to close early and are not competent enough to find a package even with the tracking info given to them. Also, ACE has some good sales. Great service.

Great helpful staff. Good selection of needed materials including plaster of paris in a larger bag! Location on North 14th is close to my hair dresser so I stop here monthly for art supplies after I get my hair cut! They even have popcorn hot and fresh each time I'm in.

Great little hardware store. Nice place to go for a single nut, screw, bolt, washer, or gasket. They even have a decent metric section. Nicely sized with a good selection of all things needed in the home