Ashley Store

Katie was a breath of fresh air! We had been looking for several pieces for a while and usually are turned off by over pushy sales persons. Katie gave us the freedom to roam around, but was ready when we had questions. She was very informative and knowledgeable of the merchandise on the floor, efficient, and friendly! Thank you for your all your help. Hope you had a great first week on the job!

Thank you to Elizabeth for supporting Katie… you are a great mentor!!!

Katie is so great she has awesome customer service. I am a picky chooser when it comes to furniture and she listen to me she gave me multiple option she don’t mind giving me price ranges for multiple sets. I even ordered a set end came back to exchange it for the one I really wanted but could barely afford because we know those prices are pretty decent. Anyways thank you Katie for all of your help you were amazing the whole time want rude very friendly to me an my sister.

My husband and I came in looking for a new sofa our cats had completely destroyed our last one so we where just browsing, last furniture store we went to they completely ignored us & had us walking around the store for 15+ mins I was expecting the same thing to happen at Ashley’s but to my surprise that didn’t occur, upon entering we where nicely greeted by Zack he was very attentive & helpful , we informed him we where just looking and that we wanted something our cats couldn’t destroy within days, Zack informed us about protection plans and coverages, had us look around to see what caught our eye and even let us know that Ashley’s does price match! Zack also informed us of on sale sofas and their best sellers as well, we found a sofa just right but a bit over our budget, Zack was able to reduce a bit of our total and we where able to get our sofa in no time! Overall BEST customer service me and my husband have experienced at a furniture store, if you’re going to Ashley’s I’d recommend Zack as your salesman he was very helpful and patient not only with the transaction but with the overall experience, he was not trailing us like a dog through the the whole store he was allowing us to look around and test sofas before coming to a conclusion. 10/10 experience.

No pressure environment! The General Manager Elizabeth was very pleasant to work with. She introduced my husband and I to Jennifer who was also very kind and helpful to work with. Both ladies were knowledgeable and gave us the best deal on a couch! I did not order the couch the same day I shopped for it as I needed to measure my space to make sure it would fit. I came in on Jennifer and Elizabeth’s day off and worked with Austin who was also a delight! He ensured Jennifer got our sale and that everything in our order was correct. Not to mention he was very polite! Our couch was in stock and will be delivered by the end of the week! I thoroughly enjoyed my experience, and would work with all three folks again!

Stopped in 8/4/24 to look at furniture. Was greeted upon entry. Wasnt expecting to buy a new furniture set, but the staff at the store was friendly and helpful ensuring all needs were met. When I checked out to pay, the manager worked hard to give the most months for financing on the Ashley cc which was great. Was also gifted the option to select a gift after purchase based on the amount of $ spent. This was a nice gesture. Delivery updates were seemless and I was updated throughout the process. The delivery men were friendly and quick. Was overall a great experience. Anyone looking for furniture, I would say definitely check out Ashley in Mason. They currently have great deals going on because they are relocating :).

Our experience was so easy and the general manager was so sweet! She took off some extra money for our furniture and went into great detail to help us find the right couch. Steve also helped us navigate the store and quickly checked us out!

5/22
Our furniture arrived this weekend and is just what we wanted and it looks great in our space. We will be back next time we replace furniture- the whole team took such great care of us

Austin was amazing And took great care of us. We were able to mix and match what we wanted and they were able to get us set up to get our furniture quickly. Great experience will shop here again. Drew was great too.

Daisy and Elizabeth are awesome. They have went over and beyond to get a mattress to me, they held the mattress until my bed frame was delivered.. which was a good month or more. Daisy connected with me and said, “no problem.”
I received my Stearns and Foster yesterday and the delivery was great. The deliverer said he could put it on the bed but I really needed a low profile boxspring. I reached out to Daisy and she was on vacation but responded and said , “ I will reach out to my GM ( Elizabeth), and Eliza found one for me and it was delivered the next day.

This is true customer care at its best!! I recommend this store, the people and delivery people.

Good buying experience, Jason told us everything about prices, delivery, discounts. They were able to hold our furniture until our home is ready.
Delivery went smooth, the furniture was put where requested, it was assembled and all packing was taken away.

Curtis helped my husband and I pick out a sleeper sofa and a new dining room table and chair set. He was able to help us find something for our budget and was very friendly. He didn’t pressure us into buying more than we wanted, but made sure to explain all our options. Great place and great people.

We got a recliner love seat. The sales people were knowledgeable and the sale price was a bonus on just the sofa we were looking for.They delivered as promised without incident. We did not get the warranty. We’ll have to wait before commenting on the quality and durability of the love seat.

Daisy made our first experience buying couches easy. She was respectful of our time and explained the entire process from buying to having the furniture delivered. Everything arrived on time and in great condition.

The staff at the Mason location are out of this world!
Elizabeth, Daisy, and Sherri are fantastic!
So helpful, gracious, and lovely to work with!
We went to a few other stores to browse and the Mason location's customer experience was by far the best!
They helped us find exactly what we wanted, gave us great service, and a fantastic experience!!!
We will definitely be back!
They have our business for life!
Thank you ladies!

We stopped to just look.about getting a new mattress. We were cordially welcomed by Jason Kidd, a very friendly and professional young man. He walked us through all the different mattresses and needless to say we found just the right one with his help. The process of financing and setting up delivery was very quick and easy. Looking forward to a good night's rest. Thank you Jason.

So nice! Mrs.Amil helped us find our new couch and 3 tables! There is a free gift when you buy something from them. So we got a free new Ring doorbell! 10/10 would recommend!

My wife visited the store a couple of weeks ago so she already had an idea of what she was looking for. We came back today and worked with Jason Kidd. He was excellent, very patient(with us measuring and trying to vision the couch in our living space) and he was knowledgeable about their products. I would recommend you ask for him tell him what you want and watch him work his magic, he will even help you look online for options that are not on the floor. Thanks Jason! We will keep you in mind for our future furniture purchases and recommend you and this store to family and friends. Every staff member we encountered during three visits there was great.

We came from out of state to purchase some furniture for our new home. I spoke with Curtis on the phone and he assured me that he would get us the furniture that we wanted. Meeting him in person was even better, it was a quick, smooth, and efficient process. I look forward to working with him again in the future.

Sherry was such a huge help. We got there right as it opened and she greeted us right away. She answered all questions we had and if she didn’t know she took the time to
Find it out for us. She let us browse without feeling the pressure you usually feel when looking at furniture. We couldn’t choose between two different ones and left . We came back a few hours later and ordered things for multiple rooms in our new home. She was awesome to work with!!

Highly recommend! Sherry Hughes was our sales associate and she was great. She showed us several options.. she was not pushy..I highly recommend her.

Katie was so helpful and listened to what we were visioning and helped us find done great quality pieces of furniture for our new home!