Verizon

Shane was great! He was very helpful, patient, walked us through the process, answered all our questions, and made sure our phones updated to our current operating systems before we left the store. It was a very positive experience!

From beginning to end my experience was perfect. Because it involved a second phone in a different location nationally, and disconnecting from a different carrier, it could have been a nightmare.
However three different agents seamlessly resolved every hiccup that arose.

This Verizon location and its management/employees are top shelf in every way.

SIX star rating

I can not say enough about the sales person, Reggie. He was courteous, professional and patient. He knows his product, explains everything and takes the time with his customers. He didn't waste our time but instead gave us his number and told us when to come back so we didn't have to sit and wait. When I dropped and shattered my phone (2 days after getting it) he made himself available to help me yet again. Thank you so much Reggie; I have already been referring others to you.

Jermaine is The best , took care of us, upgrade my phone and did an absolute amazing job making sure how the bill will be affected and how to operate new phone. 5 stars! amazing sales rep!

Reggie Edouard is a great asset to the Verizon, Shelton store. He is so courteous, genuine and accountable. I highly recommend anyone needing any Verizon help to see Reggie.

Jared Allister helped me and my mom (and multiple other people because they were short staffed). We needed to take care of numerous issues and he could not have been more helpful, kind and professional. I highly recommend Jared at this store!

Flamur was a pleasure to work with when getting new phone today. Very knowledgeable, pleasant, helpful & thorough on explaining everything. What had always been a process I dreaded turned out to be the best ever! Made my day! Thank you Flamur!

I can't say enough about Dan, he helped me when I broke my phone. He was incredibly helpful, super patient and very pleasant to work with.

Great Service at the Shelton store amazing people kind, Jermaine was an absolute pleasure to deal with. There was no pressure at all, and he was extremely friendly and helpful

Great experience with Anas -
I am not text savvy in anyway, any helped me reduce my bill and get a new phone to boot he was helpful, professional and very solicitous. I would definitely recommend searching him out if you go to this store.

Traveling to various destinations from a long distance I somehow lost my lifeline — the google maps ap and was anxious about finding my way around until I foun a Verizon store outsid downtown Shelton, Ct.
There I found a most cordial and skilled women behind the counter and after explaining my dilemma - she said, ‘I can fix that.’
In less than 2 minutes she was handing me back my phone on the very page I needed to find the way to the hospital where my sister lay.
Hiba saved the day for me as far as I was considered in a friendly and most professional way.

Denzel was super helpful and patient in helping us work through our plan and find the best discounts for our family!

Excellent customer service by Thomas Cervi and Denzel McGraw. They help me with an account issue in a manner that can only be described as outstanding. Excellent communication and follow through. Appreciate your help and I definitely recommend you both for anyone looking to address their cell phone needs.

We had the most amazing experience at the Shelton store. Juliana was our store representative and I have never, hands down, received service like this! She stayed with us, set up our phones and is so full of knowledge. I will never go anywhere else! She has changed my view of Verizon. Thank you, Juliana, so much, and don't ever leave! I will be back each and every time to this store when I need something!

Dan Poma was very polite and professional. He made the experience very pleasant.

Getting a new phone is never easy, but our Sales Representative Thomas Cervi made it a pleasant experience. He was patient, extremely knowledgeable, and provided us with top-notch customer service.

Reggie and Connor are awesome!!!..this location has the best customer service!!!!..I went in to switch providers and they went above and beyond to get it done. Also gave me 2 new watches, 2 new s23 ultra phones for free. Needless to say I went back there Sunday and brought my whole family to switch over to Verizon. It was a great weekend, I would recommend everyone to switch over to them and go to this location in Shelton!, they will not disappoint

I had a great experience while purchasing a new phone last week. Employee Julie was very personable and knowledgeable, and presented all of my available options. Very pleased overall! Julie deserves a raise!

Bethany is AMAZING. If I could give her 6 stars I would. Very helpful and did not pressure me into buying anything I didn’t need. She was able to lower my bill and was super friendly!!

I walked in wanting to review a Verizon text I received regarding an upgrade to my iPhone 12. It turned into an amazing experience with one of the best Sales Consultants I have ever encountered, Juliana Garcia. She answered my many questions with a smile and a positive attitude. Juliana explained every detail to me in a simple manner and I walked away a happy and content customer. If you are ever in need of an upgrade, question or overall concern with your phone then Juliana Garcia is your person! A+++++ experience!!