Advance Auto Parts

Experienced started a bit rough due to the fact that the morning crew tested my battery around noon and placed it on the fast charger when the battery should have been placed on the slow trickle charger to charge for extended period of time. I came back 5 hours later to the battery leaking acid from being placed on the wrong charger. The battery was near its exploding point due to this. Everyone started playing the blame game since store policy was not followed. The morning associate Jay tested battery at 0 CCA and should have known to place battery on slow charger. I was initially told by Liz battery could not leave the store in that condition ultimately meaning I was out a battery and would need to buy another one from Advanced or another location. I was furious but didn't let it show but Closing manager Liz contacted GM of store and made things alot better. I was more concerned with leaving store with my battery versus being left emptied handed or forced to spend $200 on a new battery. Never expecting a free battery. I just needed to know where this battery stood. I think employees should go through a battery training process to avoid these issues in the future. I'd really like to thank Liz for just taking the extra steps she did while investigating what went wrong with the battery. Managers like that deserve to be recognized because they are who keep customers from turning to competitors. I walked in upset to the news but walked out completely satisfied with the way she handled things. Because of her, I'll definitely return to the location. I can always buy a new battery but running into managers with her level of professionalism, patience and passion for the customers will be hard to come across again. Thanks Liz for your help!!!

The service was great I forgot the name of the young lady who served me very knowledgeable of her job and the product you carry I would say great customer service clean store when ever I am in the hickory area I will be back thanks again sorry I forgot the name of the young lady.

Staff is always on point there and they go out of their way to help you

The guys really help us out with the car issue

Chelsey and Jamie always make going in the store a great experience. Wonderful people and they’re pet friendly! Eager to help and will help you find anything you need or where you can find it. My family and their auto part needs will always be handled with those two. Don’t know what we’d do with out them both!

Great employees with great service

Great team in granite falls!

Very friendly staff especially Liz thanks for the great service

Nice store. Very helpful. Put a battery in in no time. You don't have to but give them a tip..it's worth every penny to be done in 15 minutes.

Great customer service

Dave help put the annoying wipers on my wifes car and made it seem like it was nothing... and it was, he showed me how to replace them while he was doing vey satisfy with the customer service in this store glad you guys are here!!!

Great place to get your parts you need quick and easy. The staff is very friendly and helpful.

Great place for car and truck parts cheap and reliable

I came in for windshield wipers, the guys helped me find what i needed quickly and also helped me cost the best wipers for the money i wanted to spend.

Great after 200.00 dollars later had to buy a battery guy was calm cool and collective sven after bumping his head on the hood trying to put it in great job 👍

They always have good customer service if you need help go there they help a lot of people put wind shield for free always trying hard to help customers

I went here to replace a 24 volt bulb for a bus which is not a standard item. They did not have one but they were very helpful.

Friendly staff, knowledgeable, and great customer service! Definitely recommend! Convenient location.

Best place in Caldwell County for Parts. A good selection and knowledable staff. Commercial and Consumer parts if they don't have it they will get it.

Had everything I needed to tweak my daughter's 4-Runner. Very helpful staff.