Finish Line (located inside Macy's)

Every thing

Everything

This is a desk within Macy's and does not do gift cards.

This is like a bootleg finish line in the corner of macys. very little selection and almost no employees to help.

When I went into buy a shoe for my son they were closing and I know that’s not their fault but we were rushed as they were closing then we tried the shoe at home and it didn’t fit and it was hurting his feet so we came back to return it when we found the time because we couldn’t come back right away since we were busy but we were still in range and we could return it because the policy is 45 days but the employ Viviana was very rude towards me and my family and she was saying she couldn’t take the shoe back and was just talking very rudely I asked for a manager and she said she was the manager which she didn’t look like, if she were the manager she would know how to handle customers and not speak to them in a way that would never make them come back. What are we going to do with a $60 shoe that doesn’t fit . Viviana is a very bad employ and I recommend not going to her she is bad business to the store making customers never want to come back.

I came in to return some shoes. The person attending the main desk immediately accused me of wearing the shoes and I couldn't return them. These shoes weren't even my size that's why I was returning them. The shoes were initially from the display and I tried to explain that to her. She proceeded to give me an attitude and being disrespectful. She told me her name was Catherine Acosta the store manager. First, This store is selling shoes that people are wearing from displays and then accuses them of wearing them so they don't give their money back. Secondly, they need a new manager because Catherine obviously lacks customer service experience. A different finish line accepted the shoes and allowed me to return them. After checking them they didn't accuse me of wearing them. I don't know how she landed that job but she's ignorant and unprofessional. I will not be returning to any finish line at all.

DO NOT BUY FROM HERE. This store isn't fully associated with the actual FinishLine and you can't return purchases from other stores or from online purchases. Store employees are also clueless and don't know what they're doing.

never pick up the phone and even when they pick up they put it on side and I was like HELOO HELLOO no one was answering.

Bogus store employee

Horrible experience. Girl named Brandy William was so rude and unprofessional

Hated this place. Don’t plan to buy my sneakers here anymore.