T-Mobile

This is the BEST T-Mobile store-center I’ve ever been to here in the Triangle. The folks here are very professional and courteous. Claude has been very helpful and very keen in helping us with all our needs. It’s great to be back to T-Mobile services. This is 5-Star from us for the team.
Even after a few weeks I returned to seek help with my broken glass protector, Ronnie has been very helpful in replacing it with speed and professionalism. This T-Mobile service center is above my expectations.

We are celebrating our second year with T-Mobile. Thanks to Dee (store manager) and Rachel (keyholder) we have received the veteran’s discount, auto-pay discounts and with our plan, free Netflix, and Apple TV+. Marion and I wish Tiffany and Jessica, good luck in the new assignments. Ronnie and Virginia on T-Mobile Tuesday when we pick up our useful free T-Mobile promotional items, have been great! Our phones are 5G and the coverage has been fine. We are fortunate to receive outstanding service from Dee and her team. Let them advise you on the right phone and plan for your needs. Thanks, Marion and John

Today I needed help with a cell phone problem related to Google News. The problem had nothing to do with T-Mobile and it had been going on for months. First a lady employee at the store worked hard to help us. She was very polite and professional. After a while, Ronnie came to help us. He diligently worked to fix the problem and provided excellent customer service during the entire time. Ronnie was patient to resolve the issue and very friendly. I cannot thank him enough for fixing our problem. Recently Ronnie had helped me with another issue. Each time I received outstanding support at this T-Mobile store. .

Visited this store on 11/20/22. My daughter and I were greeted promptly. Rachel assisted us, she was kind, patient and genuinely seemed like she wanted to help us. We left knowing that we received quality customer service, the best deals and promotions that Tmobile could offer, and it was a great way to reward my daughter for her hard work. Thanks again for a great experience 😊.

I visited this T-mobile store for new account and transfer lines from Spectrum Mobile and AT&T. It took close to 5 hours to open account and transfer 8 lines from different service provider. I want to give shout-out for Ronnie who was very supportive and made sure we get benefits of all possible promotions available. This is my to-go store for any issue rather calling someone on phone.

Tiffany and her staff were extremely patient and helpful. I had to revisit this store several times to finally get my Galaxy Watch 4 working properly but they stuck it out with me and ensured I was good to go. Kudos to them and their work ethic. Much appreciated.

Joe, you were fantastic. Best TMobile help I’ve ever received, for an otherwise annoying situation. Thank you for your time and compassion.

I’ll go out of my way to come back to this store just for your help.

I have been with T-Mobile for almost 15 years. This store was one of the cleanest I have ever been to. Great customer service and professional approach. Muhammad, the representative was very helpful in settling up my new phone. Very patient and extremely helpful. Highly recommend this store for future customers.

Very pleased with the service. Excellent customer service. All the staffs are friendly and cooperative. Happy to be a part of the T-Mobile family. Had a wonderful experience today with Daniel, who was so patient and detail oriented. This location rocks. He needs more than 5stars in my opinion 👍 thanks for all the time and help. Appreciate it.

Awesome customer service.
Mathew is very professional and knowledgeable.

Started going here in December 2016 so for little more than 6 months and always got excellent service here. It was kind of embarrassing when an employee asked why I was adding a line but I remained calm & professional and didn't tell him to mind his own business. I said I was adding a line for my own personal needs. Still not his fault since most people like to get personal and share their cell phone usage stats but I prefer to keep mine private. No problems at all and got a discount for adding a line since I have been with T-Mobile almost 14 years. Best store in the Triangle and I am surprised more people don't know about this location! ;)

Excellent customer service.Very pleased with the service. Arron was very helpful and clear on the process. He did a good job in guiding me to get best value for my money. Happy to be a part of the T-Mobile family. Appreciate it.

Michael was awesome. Even though he was helping out at this store he was very patient and took his time to help me understand T mobile way. Coming from boost mobile to t mobile.

I've had T Mobile for several years now. I've never had bad customer service or dropped calls.

Extremely experienced and friendly staff. The employees at this location are by far the best in customer service I've had in a long time with a mobile phone company.

I was helped right away. They gave me plenty of options to fit my budget. Kayla was awesome. New phone is awesome

Talked with Mo about switching over from AT&T. Saved my friends over $200 per month. Great service.

Nice and polite personnel, they were able to answer all my questions and kindly assisted with prepaid cellphone number transfer to under new account.

Went in for the free lines promotion. Service was excellent and experience was great. The reps were very knowledgeable.

I had phenomenal service from Ray. Very personable and kind!