CVS

Just moved here from New Mexico. Wonderful place. The pharmacy customer service is outstanding. They have gone out of their way to help me when I needed help. So glad I am part of the Chillicothe CVS family.

Excellent pharmacy! Very nice staff and excellent pharmacist. Prices in the store are a bit high but that's to be expected in a pharmacy.

My dog loves picking up medicine, always a treat for her. Great place, never any issues.

they have help its just some people has a life as well I'm tired of people complaining a bout stupid crap.

It's been able 6 months of issues.. the staff here are much kinder than the old staff were but there's been a lot of problems. First they were out of the meds and couldn't order more, then had to wait until a shipment arrived at 4p for the next refill. Refill after that it was "scheduled" for the next daybwhen it was supposed to he filled that day and I had called that morning. Had to wait for them to take their lunch before they would fix it. Then the next refill they were running hours behind. I try to show compassion for what I know is a hard job but I feel like I have to prepare for an issue every month that is certain to happen now.

Every time I go they have something wrong with my monthly rx. I get the same stuff have most on automatic fill and still it is priced wrong or not ready when promised.

Terrifically terrible pharmacy. Typically fail to have common type2 diabetes medications. Don't communicate when they won't be able to fill a scrip, even after days of inquiries. They suck.

Would not recommend to anyone. I had a prescription transfered Wednesday (it’s currently Friday btw) to here. I made a request online as well as via phone. I go Friday to get my medicine and they tell me they don’t have it, it’s not even in the system. Then they can’t give me the script to go somewhere else. The older lady there was rude the entire encounter. Sorry I’m a bother for getting my medicine i requested almost 3 days ago?

She said she called and they said they’d fax them over, but when i asked if she had them she didn’t seem too concerned with looking.

Currently pulling all my scripts from here and going somewhere else. They also chronically take forever to fill one medicine and try to make you wait days for something.

Worst pharmacy ever! They lost a prescription a doctor called in. I called doctor office and they tried telling CVS and CVS still wouldn't fill it :( then Everytime you go in to pick up a prescription your waiting a half hour to hour in line.

Horrible. I don’t recommend this pharmacy to anyone!! We went to pick up my father’s meds at the Bridge Street location. We got there about 12:45 pm. They go to lunch at 1:30pm. There was a line of a few people. When it got to our turn it was right about 1:00. The clerk who came to check us out was rude, arrogant and talked down to us. I asked if they had a savings coupon for one of the meds that insurance doesn’t cover. She said no and wouldn’t even go look…which their commercials state that is something that they pride themselves on doing. So since she wouldn’t help, I found one on my phone. She didn’t want to even put that in. I asked her to clarify that I gave her the correct info for the coupon….she bit my head off and said that she didn’t have time to help me because it was almost time to go to lunch. It wasn’t even 1:15 by this point. So I yelled at her and said that that was not my problem because I waited in line for my turn. She told me that I needed to be respectful of the employees’ lunch break. She still had 15 minutes. After everything was said and done, we left there at 1:21 pm. She still had plenty of time before her precious lunch as it was still 9 minutes away.

Her behavior was shameful. I wish I had thought to get her name as I would have reported her to their corporate office. I could see her being upset over lunch if I had walked in at 1:29 pm. Needless to say, I have transferred all our scripts back to Kroger. Nobody beats their customer service!

The pharmacist was extremely rude! Always have problems with them

Went through the drive thru, gave them my name and dob and they said there was nothing for me. Had to call my doctors office just for her to tell me they have my refills but didn’t have them ready for pickup. So I called cvs to ask for myself again if they were there and they AGAIN told me there was nothing, I asked about the refills I was told were there and the same lady that was in the drive thru got an attitude and said “Yeah We have your refills but there’s nothing ready.” So I asked why she told me there was “nothing” twice instead of letting me know I had refills there but they weren’t ready yet. And even after my doctor and I had called I specifically had to ask her to get them ready when they already should have been ready days ago anyhow. Disrespectful and lazy, make sure you ask them if you have refills, because going through and asking if you have prescriptions isn’t good enough lol.

Disappointed in service. Waited way too long at counter. A customer in line finally hunted down 2 employees in an isle and asked can someone check us out? Another customer, using a walker, announced she could no longer stand and was trying to get on the counter to sit and rest. The employee approached and asked what happened to the self checkout. I said they don't work. She fixed the self checkout and told customers we could "use that" before checking anyone out. I told the cashier that the lady in line needed to sit and asked her if she had a chair. She said no there's one back in the pharmacy.

The most rudest pharmacy ever. The woman on the phone is so rude instead trying to explain to you she rudely hang up the phone. I will never do business there again they lost a lot of money being so rude

Very poor customer service if there was a option I’d give 0 stars save your self and go elsewhere

My brother had an appointment to get his booster for his covid vaccine at CVS ON WESTERN we made the appointment two weeks ago they've emailed her three times to verify the appointment and she had to check in 15 minutes ahead of time for the appointment only to walk up to the counter and be told they're out of vaccines and have been sense BEFORE she even scheduled the appointment. So my mother asked why did they even allowed her to pick this location or email her to notify cancel or reschedule if they didn't have any vaccines when the woman at the counter very rudely stated "I don't know that's a good question for corporate" the lady didn't even apologize or try to figure out something to right the situation (like call the other cvs on bridge that has the vaccine I know because I was at CVS on bridge at the same exact time) she was rude and dismissive absolutely worst customer service my mother has ever experienced! On top of all that my mother is high risk for getting covid and if she did it would kill her so she took my brother who's a minor and risked her life just to be talked to disrespectfully beacuse she's there for an appointment that was SCHEDULED.. CVS on bridge was polite very friendly and fast. So I guess long story short if your getting your vaccine at CVS I recommend you go to bridge street.