Belrose Carpet Court

The team did an amazing job. They even made suggestions based on my interior and it was such incredible quality. Pricing and quote was affordable! Big thank you to the lovely, accommodating staff at Belrose

We had a great service from start to finish. Just the right quality we needed with just the right level customer service. The measurements were taken within days and a quite approved even quicker. It took just under two weeks from deciding on the carpet to measurement and install. The carpet fitters were extremely helpful, not just with the carpet but with the other flooring we had external to Carpet Court. We couldn't recommend them enough.

Big shoutout to Nicole for being so helpful and friendly! If you're on the hunt for new carpet, Nicole is your go to!

We went into Carpet Court Belrose on Saturday. We ordered vinyl for our kitchen and carpet for two bedrooms. We were in and out of the store in around 20 minutes. Renae was so helpful. We really appreciate the service she provided even though we were those pushy customers that wanted the flooring laid immediately! Good to see some great, friendly, efficient service.

Tim at Belrose provided excellent advice when deciding which carpet to buy resulting in us choosing a quality carpet that looks fantastic and the underlay he recommended is superb to walk on. The laying was done by an experienced professional team.

Probably the best overall customer service I've had,Chesy was very friendly, took great care and pride in her work,Highly recommend.

Absolutely first rate service from Gloria. Nothing was too much trouble for her and, believe me, our daunting requests required A LOT of research on Gloria’s part!

Helpful staff. Thanks.

Very helpful staff

Great range and helpful staff

Helpful and friendly

This is an honestly very mixed review. The choice of using an econyl carpet was appealing through Carpet Court, and the initial sales staff were very accommodating. The initial quote I received was not correct, so I had to clarify before it was resent. The invoices I received had a glitch whereby I knew the total amount, but the instalment amounts were left blank after the initial invoice.

The installers were laidback but professional, and they did a great job in installing the new carpet. Even though they left too many overcuts, so they didn’t need to pay more at the tip.

It took Carpet Court Belrose a whole 40 days to realise I didn’t have the final balance payable, so I couldn’t pay the final amount. After they said there was an error in their system they had to reissue the invoice. When I didn’t pay in that week, they threatened to go to a debt collector. This is totally over the top and unreasonable. The worst is the tone and manner of the phone calls I received.
After correcting an honest mistake through my bank they received payment and all I received was an sms.

I’m happy to discuss ways in which this could be made better in the future instead of leaving a foul lasting impression. I’d recommend a thorough review of your processes and was sounds like your accounting system. Don’t make your issues the problem of your customers, it’ll be the easiest way to lose future business. Review phone manner within staff, I wouldn’t allow my staff to speak to customers like that.

Overall the carpet looks and feels great. I’m glad I could do my bit for the environment and install a sustainable carpet. I’d highly recommend the thicker underlay to anyone considering it.

The supply of our flooring went well but we relied on Carpet Court to provide the installer. He seemed rather expensive and after just over a year there are gaps between the flooring and the skirting boards down the side of the hallway hardly a very attractive look but it’s already out of warranty

terrible quality floor boards. Only had my living room installed 4 months ago and have had nothing but issues since then with the floor de-laminating. Large cracks and splits in the wood and carpet court just says its a manufacturing issue. The manufacturer had come over and patched 40 areas where the wood is damaged with wax.
They refuse to replace any boards even though we paid for a "quality" product. I will now have to have these repaired 2 or 3 times a year with new cracks appearing all the time.
Terrible quality, avoid at all cost