Bert’s Auto & Tire

Title: Outstanding Tesla Service Experience at Bert's Automotive!

Rating: ⭐⭐⭐⭐⭐

Review:
I recently had my Tesla serviced at Bert's Automotive, and I couldn't be more pleased with the experience. From the moment I walked in, I was greeted by pleasant gentlemen at the front counter who were incredibly courteous and helpful. Their professionalism immediately put me at ease.

One thing that stood out during my visit was the excellent communication provided by the staff. Not only were they clear and concise in their verbal explanations of the service process, but they also followed up with written instructions and updates via text messaging. This level of communication made the entire service experience smooth and hassle-free.

Moreover, Bert's Automotive proved to be a great place to have my Tesla serviced. Their expertise and attention to detail instilled confidence in me that my vehicle was in good hands. I left feeling reassured and satisfied, knowing that my car had received top-notch care.

Overall, I highly recommend Bert's Automotive for anyone in need of Tesla service. Their friendly staff, excellent communication, and dedication to quality make them stand out as a premier destination for automotive maintenance.

First time at Bert’s Auto got
Me in very quickly and service was amazing . There quoting software and communication is second to none . Appreciated pricing for all little issues with photos. Even though I did only get a/c fixed I will definitely return for any major repairs. Nice clean shop and very customer friendly. Highly recommend

My car experienced a flat tire, recently. I called Bert's Auto and tire and they had a spot open. They fixed my rear tire in a timely fashion..
Our family goes to Bert's Auto and tire whenever we have a car problem. They are reliable, good natured and Honest!

Charlotte Timmins
Elora.

Awesome service and great work on my vehicle. Bert’s Auto doesn’t just take care of your vehicle. They care about their customers. They will gladly explain anything on the estimate or bill and are realistic about the recommendations vs necessary repairs on the vehicle. I know that when I pick up my vehicle that everything listed on the bill was what I agreed to. No surprises 👍👍👍👍👍

Fantastic! Booked online a week before, dropped my vehicle off the night before and I had all new brakes put on my vehicle and 1pm that day they sent a driver to pick me up to to get it. It was a little pricey but worth it. They kept me informed all throughout and sent pictures... well done and thank you!

I come to Elora on a regular basis to babysit my grandchildren. In early April my family noticed that I had a tire leak. Bert’s Service Centre kindly repaired the issue the next day. There ended up being an issue that the tire pressure warning light in my vehicle remained on. Bert’s promptly responded to my text messages and resolved the issue as soon as I was able to return the vehicle to them. They also completed other work that I requested plus an issue they noticed needed attention. I would definitely use their services again as they communicated quickly and thoroughly including photos. Great customer service through messaging and in person.

Bert's Auto & Tire came in clutch (pun intended). They were able to take me in short notice to fix my flat tire the morning it had happened at a very fair price and very quickly. Much appreciated! Would recommend this autoshop to anyone!

They were able to take me in on short notice, as I had a tire issue. They discovered a roofing nail and were able to patch it and send me on my way within 20 minutes of my arrival. Amazing!

Last Sunday evening I was driving home on unfamiliar roads and my engine light came on. I was in panic mode. I made it home and the next morning I luckily found Berts Service Centre in Elora. I called and went to see them and a Diagnostic test was done by Kevin. Tuesday morning I dropped my car off and I was given a ride home by Bert (which has never happened before anywhere I have taken my car} while they did a complete Inspection. Kevin explained what was wrong and they proceeded to repair the car with my consent. I knew then how much it would cost. I know NOTHING about cars. The car was repaired by around three PM and to my surprise again Bert came and picked me up to get my car. I know they were busy and Keven made room for me the next day.
I can't explain the relief I had as I need my car for work. Everyone was great, so kind and understanding. My car is now very happy and so am I.
I will never go anywhere else as they did excellent work and I trust them completely. I thank them so much as I said I feel I am so lucky to have found them when I needed them.
I would give them 10 stars if I could.
I hope everyone there has a Happy Canada Day.

Bert’s has looked after our 2011 car (current mileage 260,000 km) for nine years, and has kept it in good and reliable condition. Bert’s is honest, straightforward, reasonably priced, and trustworthy. They deliver fully on their service promise.

Another well done replacement on my vehicle. Good job guys. Thanks. I just took the van on a 22000 k holiday and it purred with no problem. Wouldn't have made it without the great work from Robs crew. Thanks guys!!!

On a road trip through Elora I stopped at the conservation area for a hike. The Gorge is awesome and well worth the visit, btw. I got back to my car and noticed I had a flat tire. Being from out of town I had to google where I could get it checked out. I found Bert’s Auto & Tire. Gave them a call to see if they had time to check out my tire. They were busy but they asked me to come in. I already had the tire off so they asked if I could leave it with them and they would get to it as soon as they could. 1 hour later I get a call, it was repaired.

Justin mounted my tire, and put the dummy back in the trunk. I settled up and that was that. The service I got from everyone I spoke with was friendly and professional. Also, I got a follow up call from Natalie (spelling?) to ensure all was still good.

I don’t know if Elora is a “small town” but I do not get this level of hospitality from anywhere I get my car serviced. I used to think that it was my terrible personality that was the reason the service I get is meh but it turns out that the places I go to are the problem. Huh. Today I learned, I guess.

Anyway, thanks to the Bert’s crew for doing a great job. You are appreciated.

Had an emergency situation, antifreeze leak causing my engine to smoke over the weekend. Called them on Monday, they were booked up but squeezed me in by wed. The Chevy trax is back on the rd, everyone stay home😋. Seriously , a very great garage!:)

This place is amazing. They do such a good job. Great people and very customer friendly. I love that they sent a detailed report with what needs to be fixed and what’s still ok with the car.

Take both my vechils to Bert's and they always do a wonderful job!

Great customer service, friendly staff, good prices, full report on vehicle every time I visit. I appreciate the availability of a loaner vehicle when I need to get to work. Thanks!

Great job done never had a problem in all the years I have used Bert's Services they are friendly and very helpfull

Bert’s got our 2019 Honda Passport back on track with some clever diagnostics and PCV change outs. Thanks to the crew at Berts

Great service! They do a full inspection and recommend any service they see. They aren’t pushy about it, and are happy to let you decide what you want to do according to their recommendation!

Rapid courteous and expert service for a slow leak repair. Will come back for seasonal tire change.