Genie Heating and Bathrooms

5 Stars for Geanie !!! Dean is an expert in what he does , creates a great rapport with you and understands the importance of great customer service .
He's done 3 complex radiator installations for us and we could not be more pleased .
Dean comes up with ideas and and solutions and uses his vast experience to ensure that all angles and possibilities have been thought about for you as the customer
I'll be using asking Dean to deal with any plumbing jobs we have in the future with confidence in his honesty and integrity to deliver a great end result for us
Matt Speight
Freshfields
Newmarket
1-2-21

Genie installed a new £2800 valiant boiler for my 74yo mother in 2021. It has failed. Valiant come out to carry out a warranty repair only to find out that Dean from Genie plumbing didn’t install a new boiler, but parts of a new boiler and left my mum with parts from the old boiler. So Dean helped himself to the good bits of the new boiler! Subsequently the boiler has failed and can not be repaired under the 10 year warranty……. Basically a scamming thief. Well I hope Genie plumbing reads this and does the right thing and puts it right!! Stay well clear…..

Took five days to do a three day job.

Did not remove mess, rubbish and detritus left during procedures.

Issues picked up by electrician include; when Genie wired the boiler into a socket, Genie did not use rubber grommet to protect the wire from cutting and damage from the back box. Wire could be seen to be damaged, occurred during fitting. Also did not run an earth to the back box.

Cut floor board missed the joist, so when he replaced it, the floor board was knowingly being supported by a copper water pipe where I would often stand, in front of the cupboard. This has required supporting brackets to rectify. See pic.

Has plumbed in the lounge radiator in the wrong way around, and now the Tado Smart Thermostatic Valve will not function properly (has refused to rectify this despite Tado explaining this is why their smart valve unit is not working properly, giving accurate readings) The radiator is also very noisy now, independent plumber reports likely due to the valves being on the wrong way around.

Has installed boiler outlet on exterior wall and informed me that gases might blow back into my house due to the wind. This now needs raising and should have been done for safety in the first instance when noticed. (will report this to Gas Safe)

Very unreliable, did not turn up to plumb in the kitchen sink for Christmas as agreed, that caused much inconvenience.

Would suggest you shop around both for quality, safety, reliability and any assurance that mistakes might be put right. Genie won't give you any of those.