WHSmith

Just dropped off a DHL parcel at the WHS Wellingborough store and was Served by Mr Patel. He was a very lovely helpful gentleman with great customer service and seems very dedicated to his work. Thank you for your help today ☺

Service with a smile, very helpful staff, especially Peter. Well laid out godvaccess for wheelchair access.

Can we refill the cartridge here ?

Very helpful staff.

The store itself okay but last few times been in town closed suddenly during regular working hours in the day with a paper notice written in pen saying sorry we have had to close.

Helpful staff found the latest issue of a magazine which was not on the shelf.

The Wellingborough store is very unreliable at stocking magazines I buy every month/week, which is ridiculous since magazines are one of their primary stocks.
One of the staff told me they only get one copy of a certain magazine I look for regularly and that there is another customer that comes in and buys it as well.
Well, duh - surely order two copies so that me and this other customer aren't gambling on getting the magazine or not every week?
I suspect the staff don't have any control over what they stock so they have no way to cater to local customers.
I've mostly given up on them now, and instead go to "Magazine Heaven" in Rushden Lakes, who always stock what I'm after and often discount them as well, which I've never seen WHSmith do.
3 * given because the staff are very helpful and friendly.

I Went in to look for a certain book I wanted To Get But It Was Not On The Shelf So I Asked One Of The Staff Members And They Looked It Up On Their Computers And They Said It Must Be Only Online. I Felt A Bit Disappointing. The Store It Self Is A Bit Outdated And Needs Modernising also I noticed That This Store Doesn't Sell Many Big Releases Books. It Just Seems You Only Sell Most Of The Online.