Alpkit Betws-y-Coed

I don’t leave too many reviews, but I have to say, this is probably the friendliest shop in all of North Wales. The team welcomed us with open arms and were super friendly with our dog, giving her some free treats and water, when cups of tea appeared we thought “this is great!”, but sadly we’d missed the brew round. Couldn’t recommend this shop enough, even if it’s just to pop in and have a little chin wag.

Staff always welcoming, shop always well kept. I love the brand I am addicted to it! I have use the Gourdon bag for years (in all 3 sizes). If that bag could be made in more colours or even patterns? That my only comment. I been after the khaki for years.

I have to say the service at this Alk jit store is just outstanding. The team have repaired kit for me often done as you wait. They are always happy to talk through equipment. It's such a pleasure to shop in store and have you kit repaired. Thanks Alpkit Bewts y coed.

I don’t often provide reviews on anything, but I’ll make an exception here very gladly. Alpkit as an outdoors firm operate on some different level to anyone else in my mind; incredibly good customer service and great products. The Betws store, like hathersage, has first class people who really care and go out of the way to advise. Best in class by a mile.

Repair shop upstairs fixed my zipper on my coat! The lady was lovely and very knowledgeable and helpful, fixed it in 5 minutes despite having to remove the damaged slider, and because she didn't have to replace the whole zip, it was only £20. Extremely reasonable, lovely shop in general and very dog frie

Top quality mountain kit available at fairly reasonable prices, definite value for money. The staff were very friendly and helpful and left you to your own devices when it was apparent that we didn't need assistance.

Very pleased with my purchase.

I my 5 star review. Goes out to the kind sales representative. I entered the shop Saturday. With my dog luna. The kind lady give my dog a few doggy treats. I asked about the 15% discount. I was told everything in store was discounted. The manager of the store came across. Told the girl to get on with something else. In a very rude manner. This cost alpkit a sale. As I was after some base layer items.
I thank the sale representative and wish her a great future with the store as for the manager I'll stop there 😀

Have to say the staff are most delightful, answered my mundane questions and helped me find what I needed. One must say that the 'mature' ladies who work there certainly know how to look after their customers. Bob.

Hi that’s all I’d like to say the customer service and staff are very thoughtful and knowledgeable, by talking to them you very soon realise they have a wealth of knowledge of the outdoors and are eager to share it with you .I spoke to Steve in particular who is a member and founder of Dart which is an NGO and carries out very important work in humanitarian disaster areas world wide .I am a humanitarian volunteer for Re-act a humanitarian crisis relief charity operating worldwide .In the case of a humanitarian crisis we aim to administer humanitarian aid to the the most vulnerable people in the hardest to reach.places in the quickest possible time .
I need good quality kit and gear that is why I go to Alpkit thankyou Steve and your great staff at Beth’s y coed

Went in to chat about a bike on sale in the Inverness store as I had commented online & been offered help from both the BYC & Hathersage managers.

Came out with a very shiny bike from this branch as on sale, etc.

Very patient customer service, lots of adjustment for test riding & a really good atmosphere. There looked to be some cracking mugs of tea being brewed too. Lots of nice bikes, great staff & very good customer service. Thanks guys. 😁

Particularly good as it was bank holiday weekend & BYC was rammed.

PS got it in the car, carefully! 👍😊

Polly and Bea in the Repairs team were absolutely brilliant.

They gave me helpful advice about washing and re-waterproofing my jacket, and very neatly repaired the front pockets. I am delighted with the result; you wouldn't know it had been patched up at all!

They also managed to turn my repair around super quickly, even over the Christmas and New Year period. I'll certainly use Alpkit again, and the Betws-y-Coed store in particular, for all of my future gear repair needs.

Thank you so much.

The best ever swimming shorts

Took my mtb in today for repair. Absolutely first class service from Jordan, the bike techy. Really speedy, excellent work and very friendly staff. And very reasonable pricing. Well chuffed! Thank you Alpkit and Jordan.

I cannot say enough good things about the staff here.So helpful,so friendly and so knowledgeable.
About a week before Christmas they went above and beyond to ensure I could get my son’s gift, even going so far as to arrange and ensure delivery from another store,( I think in Edinburgh)in time for Christmas.They did a lot of messaging and phoning around to find the correct product ,which at times was obviously quite frustrating ,and took a lot of their time ,but they did it all with good humour and a positivity that was lovely to see.I will definitely be going there for future purchases ,and don’t hesitate in recommending them.

Another impeccable experience from Alpkit. The stove I bought from them many years ago stopped working so I got in touch with the team at their Betws-y-Coed store. Nick helped me source a new 'O' ring for the stove and sent a couple of spares to my home, free of charge! I was absolutely thrilled, yet another way in which Alpkit are maintaining their integrity as an ethical business whilst serving their customers brilliantly. Thanks!

As always, excellent! Very friendly. I took my bike inside which saved me living it up. Bought a titanium fork, some gas, and had a nice chat with the guy in there. Great store & brand.

I stupidly washed my jacket on too high a temperature while staying on holiday. It melted all the glue round the pockets. I took it here and it’s taken less than a week for them to repair it and send it back to me and it’s better than new as they’ve sewn as well as glued them all back in place. Saved me a fortune on a new coat! I’m well pleased!

Friendly staff and a nice range of outdoor gear, including flattering walking trousers! Great to see the promotion of a clothing and equipment recycling scheme too!

I had the pleasure of dealing with Pete at this branch, which he went above and beyond to assist me in my purchase. I highly recommend Pete and Alpkit Betts-y-Coed A++++++++++++

Great kit and 15% off even sale items. Friendly and helpful members of staff. What's not to like....