Waterside Village Costcutter

Excellent shop, if you need it, they generally have it. I've forgotten things from weekly big shop, and they are always on had to resolve my forgetfulness. Great store, lots of great products. Good selection of most store items. Friendly staff. Easy to access, parking ample. Local. And not a rip off. Best convenience store in the area.

Used as a drop off point to return Amazon damaged goods by Hermes. Convenient location.

Good for quick shopping

Just to make you aware... this costcutter is never actually open till 11pm. It almost always closes at 10pm though on some occasions, even prior to this. The staff are nice (on a whole) however it is often lacking in certain/basic items and can sometimes be a bit of a mess as far as "stocking " the shelves. At the same time... a very clean establishment. Just don't expect a huge ranfe of (refrigerated) stock.

i have been using this store as an amazon pick up location and on all occasions boxes were damaged or obviously open with absolutely no shame. one time an item i ordered wasn't even inside, just an empty product box with no product inside. i will never step foot inside again

You have lost another customer. I've shown loyalty to you for over 3 years but from now on will be making the effort to walk an extra few yards and purchase from the CO-OP. Last Monday evening (22nd February) I heard some of your staff sniggering and making sneering remarks about some customers who were present in the shop at the time. The younger dark haired member of staff is CONSTANTLY
on his phone even whilst serving customers. Customers are lucky if he tells you how much money is owed. No hello, please or thank you. No offer of a bag. Just nothing. The opening and closing times are questionable (rarely open before 8am on a weekday - really?) Stock items questionable too - you stock imported Fantas from America yet don't supply coleslaw? As a Waterside Village resident you are not well thought of - the community group here post regularly that you are only used in times of desperation. I won't be giving you my custom no matter how desperate. Time to up your game.

No longer a screen between customers and staff, people walk in regularly without masks and not even all the staff wear one. Disgusting and lazy response to the current situation.

You don't get told how much the bill is (just look at the till yourself), there's never a 'please' and rarely a 'thank you' - mainly because staff are constantly on their mobile phone. No concept of customer service whatsoever.

Customer Service was zero, no hello or please and thank you. Not helpful. Would give no stars if I could. Expensive. I won't be shopping here again!

7:30am and still not open