Colwyn Fireplace Centre Ltd

Stove installed and all done to high standard. We are already enjoying the stove in its full capacity after 3 small fires......

Thank you for a job well done. also good instructions given to get the best from the fire.....

Mary and John Gaunt

Title: Exceptional Service and Flawless Installation at Colwyn Fireplace Centre!

Rating: ⭐⭐⭐⭐⭐ (5/5)

I recently had the pleasure of visiting Colwyn Fireplace Centre, and I cannot praise their service enough! From the moment I stepped into their store, I was greeted with warm smiles and friendly assistance. The staff's knowledge about their products was impressive, and they took the time to understand my needs and preferences, helping me find the perfect fireplace for my home.

The in-store experience was nothing short of brilliant. The team at Colwyn Fireplace Centre patiently answered all my questions, guiding me through various options and showcasing the latest designs. They never pressured me into making a quick decision, which made the entire process much more comfortable and enjoyable.

When it came time for installation, I was equally impressed. The installation team was punctual, professional, and incredibly skilled. They worked diligently to set up the fireplace, demonstrating their expertise every step of the way. However, what really stood out was their ability to handle challenges with ease.

During the installation, the team encountered difficulty in getting the flue liner down the chimney. I must admit, I was concerned about how this hurdle would be resolved. But the Colwyn Fireplace Centre team's problem-solving skills were exceptional. They remained calm, analyzed the situation thoroughly, and devised an innovative solution to overcome the obstacle. I was thoroughly impressed with their dedication to completing the installation to the highest standard, regardless of the challenges they faced.

The fireplace looks absolutely stunning in my home, and it functions flawlessly. I couldn't be happier with the result! The craftsmanship is evident, and I have complete confidence in the safety and efficiency of the installation.

The entire experience with Colwyn Fireplace Centre, from start to finish, was outstanding. Their dedication to customer satisfaction and their commitment to providing top-notch products and services are truly commendable.

I wholeheartedly recommend Colwyn Fireplace Centre to anyone in need of a fireplace or related products. Their team's professionalism, expertise, and willingness to go the extra mile make them stand out among competitors. I will undoubtedly return to them for any future fireplace needs.

Thank you, Colwyn Fireplace Centre, for transforming my home and providing an exceptional customer experience!

Had quite a long wait for the fire and fireplace due to manufacturing problems. But it was so worth the wait! Looks beautiful and works well. The shop staff deserve 5 stars for their friendly, helpful service and the fitters also deserve 5 stars for delivering what they promised, including very tidy clean work.

These guys are fantastic, simple as that.

We had originally contacted another company to help fit a fire at our flat, but they looked at the job and simply said 'oh, that fire won't go in there', laughed and didn't offer any other advice.

We went into the Colwyn Fireplace showroom and spoke with Rachel, who couldn't have been more helpful. She new exactly what she was talking about, advised us on the perfect fire for us (not just the most expensive) and what surround would match best. After a few days we decided on what combination of fire and surround we wanted and booked a date for them to be fitted. A few emails later between us and Charlotte, who was also incredibly helpful, we booked a date.

The guys who fitted the surround and fire did an amazing job and as you can see from the pictures, it looks absolutely stunning.

We can't recommend these guys enough, they are excellent at what they do, friendly and professional.

Stu & Helen (Rhos-on-Sea)

We are delighted with firstly the help by Rachel in the showroom , the follow up by Richard and the professional installation by Steven and Eamon. We would certainly recommend this company if you are considering any stove or fire project.

A great experience buying my new fire from here, great showroom with plenty of fires on display. Very cheerful, helpful and knowledgeable staff. Price was competitive and delivery exactly as expected.
Highly recommended if your looking for a new fire.

Very helpful all round from choosing what appliance to have from the showroom staff to a very professional fitting service from Steven and Brendon. Recommended if you are looking for a new fire/log burner/fireplace.

Friendly helpful staff with good product knowledge. Fire was fitted in a professional manner at a time to suit us. All staff were courteous. We’re very pleased with the result.

Very pleased with fire place can’t wait untill replaster and decoration, worth the wait off colwyn fireplaces

From the visit to the showroom to the finished work the experience was first class. The showroom has plenty of parking and the sales lady was very knowledgable and we chose the fire that was desired. She sent their foreman out to double check that the fire would definitely fit in the chimney breast. A schedule was then formed and the guy’s cutting in the new fire made an excellent job with great attention to detail with placing the fire centrally and dead level. The plasterer then came and did a good job leaving us with a short wait before we could prime colour the wall.

New log burner and flu fitted, great job and professional, thanks again!😄

Simply thrilled with our whole experience purchasing a wood burning stove from Colwyn Fireplace Centre. From our first meeting with the showroom Manager, who was so helpful, knowledgeable & friendly to the successful installation the service was top class. Communication with the team, payment schedule, fitting dates to suit, information about options available and also competitive prices for the fire we chose was superb. A professional approach from all , yet friendly and relaxed. We would highly recommend this company to our family & friends. Top Class in all aspects! Thankyou

Great experience of both specifying what was needed and also the installation. Rachel in the shop knows her stuff. Nothing fazed Steve & Eamonn as the job progressed - they dealt with any changes needed to meet what I was looking for without any fuss. If you need a professional company to deal with I’ve no hesitation in recommending them.

Great service by ALL Rachel who was so pleasant and helpful in the showroom and Steve and Eamon as installers of a gas fire I am very happy with my purchase and happy to recommend the stress free experience
Thank you All

Excellent experience in every way. Sales were excellent, installation carried out in a very efficient manner and the work is a delight to see. I would thoroughly recommend this company and personel.

A truly great business to deal with. I spoke to the team for advice on a new log burner and flue lining kit and with their vast knowledge and experience I had all the information I required. Just a few days later a delivery arrived with all of the equipment I needed. We are now toasty warm and very happy. I would highly recommend dealing with Richard and the team.

Steven was excellent giving us a great product professionally fitted. Even helped us out on a problem we had next day with another issue which had nothing to do with this great company.
Thank you also to the office staff who went "above and beyond" to help. best wishes peter & eleanor

Fantastic experience at Colwyn Fireplace Centre. From choosing the fires, to booking in installations and then fitting in a very quirky extended cottage, the team have been amazing. Big shout out to Richard for keeping me up to date throughout and to Hari and Leon for their work installing both of my multi-fuel stoves. Their work was quick and totally mess-free which I wasn’t expecting at all. Thanks to you all. Honestly we couldn’t be happier with our gorgeous stoves. Highly recommend the team at Colwyn Fireplace Centre.

We cannot praise this company highly enough from its sales staff to the people who fitted the fireplace. The former were so friendly and professional and the latter paid especial attention to detail and the place was left spotless. There is a good choice in their showroom and the whole process was a pleasant experience.

We have recently had a new fireplace, hearth and fire fitted. It is stunning. The work was carried out efficiently and professionally. We are really pleased with the whole experience. Staff are really helpful from start.
Well done Colwyn Fireplace. Thank you.