CARSTAR Ottawa

This CarStar team exceeded any expectation that I had. They repaired my vehicle after an accident and provided a better overview of the process, more information regarding the extent of the repairs, and maintained near-constant channels of communications throughout. Sierra outperformed my insurance agent and his staff. I highly recommend this business and this team.

Jeff has always gone out of his way to help me any way he can. Carstar does exceptional work. Thanks Jeff

CARSTAR did amazing work! They kept me updated along the way with text messages.
That's a big plus for me.

Top notch facility. Kept me informed daily while waiting on last few parts to come in. Staff was extremely helpful and kept insurance company and rental company updated for me

My daughter had a mishap with a drunk driver and we were in a real bind if we had to find another car. They worked with me to get all of the parts and worked with my insurance company to keep the car. All repairs were done when parts came in, which they had troubles with because of short supply. They listened to all of my concerns and went above and beyond to make things right. The car looked brand new and we have had no problems with it. I can't thank them enough for all of the hard work and communication they did for me. They definitely saved me a lot of money and time looking for a new car. I absolutely loved working with Matt, Lou, and Jeff. I will be back but hopefully not soon. :)

Great communication with the body shop keeping me up to date every step of the way. Great experience.

2nd time I've used Carstar, fast friendly service

Jeff at Car Star was super helpful, on time and professional when I took my car to him to have my window repaired. He went above and beyond the service I had requested and was honest with his pricing. I highly recommend taking your vehicle to them!

Jeff and Lou run a top-notch business. We've taken multiple cars to them over the years, and I can honestly say the quality of repair could not be better. They do amazing work, very reasonably priced (we checked around), super speedy as well! Very polite, professional, well-run place. Highly recommend them!

This is the second time I've used Carstar and they do fantastic work. Matt kept me informed on the status of the repair and is very professional. When I picked my truck up I couldn't tell there had been any damage at all. Excellent job all around from the work quality to the office staff.

My vehicle was in for repair after an insurance claim, and when I had gone to pick it up, they had completely detailed the inside! I was so impressed!

The staff was very friendly and helpful. Jeff kept me up to date on the status of my car and the progress of the repairs, which was greatly appreciated! My car looks brand new and I couldn't have asked for anything better.

Took great care of me and my car! The staff was so incredibly helpful and nice. They did a great job from start to finish keeping me up to date on where they were at with the repairs to my car and when I could pick it up. They even cleaned the car inside and out for me. So she looked all shiny and new when I got her back. I'm very pleased with the work they did. Hopefully I won't be needing repairs again, but if I do, I will definitely be taking my car back to CARSTAR!

I took my car to Carstar for a second opinion after another garage said it was totaled.
When I got there, they spoke to me like I was a valued customer. They explained everything to me since i know nothing about cars. They even did the leg work with our insurance.
They got it done quickly and gave me updates all along the way. They even detailed it for me, so it was beautiful inside and out when I got it back!
I would recommend you take your vehicles here FIRST. They understand that wrecking a car is traumatic enough, so they take all the stress and anxiety out of the insurance process.
Thanks Lou and Jeff, hopefully I'm only back for tune ups from here on out!

Thanks to everyone at Carstar and especially Keaton Baker who went above and beyond to make sure I was kept informed every step of the way and answered my every question. I wouldn’t trust my vehicle with anyone else.

I didnt expect such quick service. They had my car in and out and accomadated to my crazy schedule without any hiccups. When I got there to get my car I didnt even recognize it! Not only did they fix the scratchs and dents, it was also completely detailed. Will definitely return if needed in the future!

Very 👍 good service, caring & friendly atmosphere.
Went beyond helpful.

My car had some rodent damage and had an awful smell. I worked with Matt, a representative from Carstar in Ottawa, Kansas. He was very kind and helpful. I was embarrassed but he helped to set me at ease. Carstar had my car from May 23rd to June 10th. It was very clean when I got it back like I had just drove it off the showroom floor. All evidence of those creepy rodents was gone & I felt safe to drive my car again. Thank you Matt & Carstar for your professionalism. This is the 2nd time you've had my car & I am very happy with your service. - Vicky Nash

Great place to get your car fixed and they have fun car shows.

We have used Jeff and his team for multiple repairs. We have always been very impressed with the quality of the body work this team puts in. The people are very polite and easy to work with. Each time they go beyond meeting our expectations. We will continue to use Jeff and his car star team for future repairs.