HomeBase

I wrote the review below a LONG time ago but since then the people have changed and actually have really nice people there now and doing a great job with their seasonal department. Lots of flowers. And some things are comparable to Home Depot and Menards but Orchelens still has them beat on some prices. Best to compare!
Their people skills are just not there. Never have been. I was a little upset with management because i found two items i wanted and one was in the wrong place and was the only one there. I kinda understand but when you have an attitude that my buisness is just not that important it really turns me off. And the wrong price tag was up so high you can't read anything but price. Its an okay place to go if you can't leave town but calling first is the best idea. Also the prices are higher than your bigger stores.

Had to install a new toilet due to it busting from the cold weather. Glad to of found one in stock

The people that work at the store are excellentVery professional and very niceI will be coming back to the store again

We were about to check out and the woman at the register asked my daughter if she got to hold a baby chick, she hadn't and she told us that we could. My daughter loved it! They have always had what I needed and have been very friendly!

I bought my first ever zero turn mover from Home Base and I am so happy with the mower and the customer service. They delivered it for free (I live 15 miles outside of Ottawa) and found out that they will come to my house if I am ever in need of a repair. If they can't fix it at my house they will leave me a loner mower while it is in their shop. I'm so impressed with their service - Thank you Home Base!!

I bought an expensive item there yesterday. Today i had some issues with it. I was not happy. I called them and told them I was on my way. I was expecting a battle when I got there. To my surprise, I was met at the front door by the manager, the gal running the register and another guy ready to make things right. They couldn't have been more helpful. This may have been the best customer service I've ever received. I left happy and fully intend on returning to do business there again.

The staff has ALWAYS been super helpful. Manager Eric is awesome - even took my phone and figured out what my husband needed and walked down the list with him on the phone. He also walked me through doing the pantry shelves for my pantry and getting me every little piece I needed that I had not thought about. All the other employees have been amazing as well...as I go in multiple times a week due to renovating our home. They always go with me and help me find what I need. Thank you thank you for taking away the stress of searching nonstop and not making it home with what I really needed. And always being respectful!

Clean and well stocked store. Everywhere I went I ran into an employee who were all very kind and knowledgeable of all the products in their store. Tim checked us out at the register and was very friendly and polite. There was a young man in the garden center who helped me find down spout extensions, dont know what his name was. Store was not crowded and almost everyone was wearing a mask. I definently see myself shopping here again in the future.

There are a few "seasoned" gentlemen employed here that are pleasant to talk to and can walk you to any widget in the store. Not only do they ask what they can help you with; but also ask the application of the item and engage in intelligent conversation about it, offering alternatives if by the off chance the part is not available. I appreciate their customer service and the time they save me. I am getting ready to head into DIY to get some items for a plumbing project so I'll be going there a minimum of 3 times today! I appreciate the store hours too.

I appreciate having a home improvement store in town. (Appreciate anything that keeps me from having to drive into the metro.) I don’t mind that prices are a bit higher since I’ve not wasted time and gas to go to Olathe. Every time I’ve been in, I’m asked repeatedly if I need help locating an item. During the virus, they’ve even taken my order over the phone and brought my purchase out to my truck. Great customer service!

I purchased a lawn mower and had a few issues with the machine. The general manager (Tim) and service manager (Melvin) did everything they could to make it right. They will even pickup and deliver if you happen run into an issue like this. This was a big deal for me since I live 40 minutes away from the store. Kudos Guys!

My wife and I found water and pest damage around one of our windows that turned into gutting an 8' x 10' section of wall, in and out. Home Base had everything we needed to complete our repairs in stock with several options to choose from on most items. The lack of competition in the area is reflected in their prices though. Thankfully they offer a military/veteran's discount that offsets some of the mark up.

Excellent place for random parts and pieces for whatever home project you may have. And then some.

Update: After working a bit more on houses the layout of the store is probably setup more for folks experienced with all the proper nouns, I am not one of those people. But after a couple of visits, it's not all too confusing.

Melvin in the mower service department is a one in a million! Knowledgeable, helpful, and super friendly! Hard to come by these days. He's helped us out many times with our Bad Boy Maverick. Thank you!

New address and name for the DIY store we had previously. It's a decent sized do it yourself store for a small town. I'm going to love it. The garden center is going to be absolutely huge. I'm so excited I can hardly wait, come on spring!!!

Great variety of parts and pieces in a lot of different departments.
The prices tend to be a bit higher than you can find on the internet - but the parts are right there in your hands instead of waiting a few days.
Plus, with the big selection of parts I can dry fit parts to make sure I have everything I need.

Great selection and awesome customer service. We were helped by people working in two different departments a d they both knew what they were talking about and provided good suggestions.

I am updating my review. Something sure has changed since my last visit. Everyone was very helpful and polite. I hope it stays this way. The store is the only hardware store in town that doesn't have bankers hours and actually has stuff in stock.

This location has very helpful staff and the store is well organized. Jason, I believe he is the store manager, is a great guy!! I'll definitely be coming back.

This is my first visit. Very clean, very helpful, and very nice people working there.
I will shop there when I am in Ottawa!