KBD

Fabulous!!!

We got our countertops through KBD a few years ago, and it was a great experience. At that point I wasn't sure what I wanted for a backsplash so we just waited. About a month ago I went in to look at options, and Wendy helped me find the perfect complement to our quartz countertops. They were installed this week, and we couldn't be happier. They are beautiful and literally change the look of the whole kitchen. I would definitely call KBD again, they're easy to work with and the project was done on time and on budget.

Wendy, Jordan, and the entire KBD team did a great job on our kitchen renovation! They were all efficient & easy to work with. Any issues that came up were quickly addressed without question. We are very happy with the quality of their work and would recommend them to others.

The work was done quickly and looks great. Eric was super and did a great job.
We started out a year ago and decided to split the work in half and it has been overall an easy process. With that said we also went to Ferguson and we have been waiting on their call back for over a year! Glad we used KBD!

KBD were great to work with. Wendy is very professional and helpful in giving you kitchen ideas. They tore out my old counters and installed the new ones in the same day. I would recommend them to anyone!

So thankful for them! Prices were great and workmanship wonderful!
I have always wanted a countertop and sink like this and finally I have it! 😊

My wife and I had an amazing experience with the crew at KBD in CR. Molly had a great design for our kitchen and kept control of the process. There were few problems and the ones we encountered were solved quickly and professionally. We love our new kitchen!!

Will from KBD tiled our backsplash this week. He did a fantastic job on our kitchen. Will really went above and beyond, it was a pleasure to watch a craftsman at work, very meticulous. The corner took the most time, many cuts. Will came back on Tuesday and did the grouting, the backsplash looks awesome. We would definitely recommend this business for anyone looking for tiling work.

Thank you Will, you did a fantastic job on our backsplash, both Judy and I appreciate your efforts.

They did a great job with new cabinets in my mom's house. Tied perfectly with the quality of a historic home.

Overall, I am very happy with the service I received from KBD. I needed new countertops, backsplash, and sink installed in my kitchen. I am so happy with the way everything turned out. I got quotes from a lot of places, and KBD was by far the most reasonably priced and fairly easy to work with. They were not pushy in sales, and while they were a little slower to get things installed than promised, I know there are supply chain issues and labor shortages, so I don't fault them too much.

I only have a few complaints, but one of them is kind of a big one, which is why I am leaving a 3 star review and not 5. KBD required me to put 75% down up front and then pay the remaining balance after the work was completed, which I was fine with. I kept all of my invoices as we went so that I could keep track of how much I had spent and would still owe. As work went on, I dropped a few things from the project that I had originally planned to have them do just due to cost. For example, originally, I had asked them to remove my old countertops, but when I heard the cost, I decided to do it myself. When the project was completed, they sent me an invoice for much higher than I actually owed and that did not reflect the payments I had made so far. I contacted them, got an apology, and they said they'd send a corrected invoice. I never got one. Several months later, I got an email asking why I hadn't paid my outstanding balance. I had to ask for an updated invoice several times before I actually received one, and it still didn't reflect the amount I thought I should owe. When I contacted them about the discrepency, I was told that the invoice they gave when I made my down payment had a mistake on it, so it didn't accurately reflect the cost of the work I was having done. They wanted me to pay more than what they originally invoiced me for. The saleswoman told me that the mistake was hers but that she would have to pay the difference in balance if I pushed the issue. I didn't want to make her pay for a mistake, but it was a rather large difference in cost. I had a budget and had been careful to stick to it, but now they were asking for more than I had expected to pay. That was frustrating. I paid the amount they asked for, but just due to this experience, I probably won't ever hire them again or recommend them to friends.

All of the people I dealt with were so kind. The man who did my tile backsplash was especially personable. I don't get a lot of time off of work, so I had a friend stay at my house while he was working. He bought her lunch while he was there, and she said he was the nicest person. Overall, KBD did a fantastic job. However, charging me a different amount that what I was originally invoiced for just really turned me off.

My husband and I were excited to get started renovating the kitchen of our first home, and although we were satisfied with the way our kitchen looked in the end, I would not use KBD again.
I often found it difficult to get a response from our designer, unless I sent more than one email.
The first work we had done in the house was having a hole cut into our wall to create an opening/bar going into our living room. There was plaster texture on the other side of the wall that was not matched and was left smooth on top of the existing texture. We were not told that the contractors would not be matching this and ended up spending hours trying to get it to look right. If we had known this, we may have chosen not to create the opening at all.
We also ended up needing some electrical work done. When adding outlets, the electrician cut some holes in our walls bigger than others, then used different sized outlet covers as the solution (I'm sure it was thought that we wouldn't notice this.)
Once the cabinets arrived at their warehouse, we were told that someone would let us know when they would be delivered to our house so that we could have it unlocked. (the home was vacant, and no one would be there otherwise) No one ended up letting us know a day OR time. Thankfully, our other contactor happened to be there that day. He ended up having to help unload all of our cabinets as they had only sent one person.
After the installation, we were left with quite a few scuffs and scratches. The panel under the sink had also fallen off (keep in mind, we were not even living in the home yet.) There were also trim pieces that needed to be ordered and added as they had been left unfinished. After voicing these concerns, our designer came to our home and used touch up pens to color over scratches on our brand-new UN-USED cabinets. She also took a hammer to repair the panel that had fallen off. We were left feeling that our concerns were downplayed, especially for the amount that we were paying for the kitchen that we hadn’t even had the opportunity to use yet.
The last time anyone was in our home from KBD was on May 10th, 2023. On September 1st, 2023, I received an email stating that our designer had failed to collect the balance of our contract. It had been so long that I honestly thought we had paid for everything at that point. I did not see that email until September 2nd, which also happened to be the day that a drunk driver drove into our home, destroying it. I will be honest her email was not my priority as we were trying to find a place to live and dealing with insurance. About a week later, still dealing with insurance and living in a hotel, I got another email stating only “OMG I just heard about someone running into your house” which I found extremely rude and unprofessional.
There is definitely more that I could say but I will sum things up by saying when the time came to re-do our kitchen again after this accident, we went elsewhere and had a much better experience all around.

Didn't seem interested in my project. Seemed to be mocking me. Guess I should have been wearing nicer clothes.....?