Pure-Line Plumbing

Rob M. with Pure-Line Plumbing did an outstanding job addressing our plumbing issues. He was straightforward, considerate, and thorough. We will definitely use Pure-Line Plumbing again for any plumbing issues we have. Thanks!

Rob M. with Pure-Line Plumbing was outstanding! I called to schedule a non-emergency appointment and they got me an appointment less than 48 hours away. Rob called en route (right on time!) and was a pleasure to work with. He spent some time investigating, addressed the exact issue and when I shared I was a new homeowner, he encouraged me to learn alongside him so I was more informed about how the different pieces worked and some tips for the future. Pricing was very fair and transparent, Rob was very skilled and personable, and the job was done quickly and well. Will certainly be my first call for any future plumbing needs!

I recently had the pleasure of partnering with Pure-Line Plumbing to help with renovations to my 1940's home that needed various plumbing updates. I say "partner" because that is the experience of working with the team at Pure-Line Plumbing. Pure-Line has enough staff to meet commitments if needed but they try to keep the one service professional in charge of your job doing the work. I worked with Dwayne S. throughout my project which took place over several months with numerous visits to help me at the different stages. They were able to meet my scheduling needs. Dwayne worked with me in securing special shower hardware to meet my specifications. He was very helpful in making recommendations, giving explanations, responding to communications via his cell phone, going the extra mile to make my life easier and was cheerful on top of all that.

Dwayne had the help of a second service pro during site visits and both men that I met, Chris and Rob were excellent. While I was out of town, a line burst at my vacant home which was still under renovation and Dwayne came as soon as contacted to make the repair. Office staff Ashley and Jackie were easy to work with, always remembering who I was, and rounded out the excellent experience that I had with Pure-Line Plumbing.

I have nothing but praises for my experience. I was given a window of 8:00am to 11:00am. Edwin and (I forgot his associate's name) showed on time. They were friendly, professional, warm and patient with me. They worked efficiently and were respectful of my home. This is completely contrary to the service I received from a competitor. He showed late, did not cover his work boots, tried to bully me into additional work and was extremely very unprofessional. The competitor, Happy Home, wanted to charge me $525.00. Pure-Line's cost was $236.00.

I'm very glad I used Pure-Line when my garbage disposal started leaking. Jackie is always so kind and helpful on the phone. She called me as soon as she knew the tech was running behind (which happens in this business). I really appreciated the call so I could plan the day better. Edwin was my tech and he replaced the disposal quickly. He took the time to explain a few things with the new disposal and it's working beautifully. Their prices were more reasonable than some other plumbers. I'll definitely use them again.

Pure-Line Plumbing is a fantastic company. They are family oriented and always do an amazing and cost- efficient job. I really appreciate how considerate they were of my home and how they made sure to leave the floors clean. Other than their stellar work, you would never have known they were there. They answered all of my questions and were knowledgeable and friendly. I have a small business and I always note the businesses that treat clients like I do. And they treated me wonderfully.
Pure-Line Plumbing is top notch and I heartily recommend them to all of my contacts and friends.

Pure-line sent Rob out quickly to investigate some rattling pipes. Within 10 minutes, he had identified the problem (a bad overflow tank due to high pressure) and checked on warranty for me. Under warranty, he got it swapped out fast, checked all the connections and confirmed the bath faucets were new with no leaks. He was knowledgeable, professional, and great to work with. We even talked future improvements. If I have any future issues, I'll call Pure-Line again, for sure.

I have used PureLine Plumbing for my last four jobs and their Service Pros are excellent. Most recently, Dwayne S. came on an emergency call to repair a leaking pipe in the crawl space which was potentially effecting my foundation. He explained their approach to the repair and made sure the job was done properly. He was very personable and professional and helped solve another issue while he was at my house. I was very fortunate to have him assigned to my job.

Pure-Line Plumbing was great with both their services and fair pricing. I had Dwayne install a stainless-steel residential hot water tank that has a lifetime tank warranty. He first came to the house and did a through assessment of my house's current plumbing situation and we discussed various options for the hot water tank replacement as well as a new pressure relief value and shut off valve. He was especially mindful of the high quality brass pipes that are in my house and the need to use brass to complete this new job. The Pure-Line office prepared and sent to me a detailed quote and gave me a generous discount for having registered on their website to receive a new customer discount. Dwayne and his co-worker spent a full day removing the old tank, installing the new tank and the pressure relief value and shut off valve. They did an excellent job. Very high quality work! If you value superior workmanship, then call Pure-Line Plumbing.

Pure-Line Plumbing's service was excellent from the first phone call through the finished job! Dwayne S. was extremely professional and went above and beyond to fix the plumbing issues I was having. He explained everything thoroughly, worked efficiently, and I couldn't be happier with the end result. I can't recommend them enough!

I called another local plumber on a Thursday to fix an issue with my plumbing where I had very low water pressure. That plumber came out, spent 4 hours diagnosing the problem and ended up thinking it was an issue with my pressure tank. They quoted me $500 to get it replaced and said the earliest they could fix it was the following Monday or Tuesday. I called Mike at Pure-Line Plumbing and he assured me he would get someone out to us the next day (Friday). As promised, Dwayne from Pure-Line came on time, diagnosed the issue within 20 minutes, gave me some pointers about my system, how to isolate failures in key points of the system, and saved me hundreds of dollars on the fix. Glad I found a real plumbing company. Pure-Line Plumbing earned a loyal customer.

I recently purchased a townhome and was new to the area. I knew of a few of the larger name companies in the area but took a chance on Pure-Line off a recommendation

So impressed by the customer service and timeliness of this company. I can’t say enough nice things about the tech Norman that was sent out. He explained everything about my toilet leak in a way so that I could understand. Once he explained everything made perfect sense. He definitely set my mind at ease and did an excellent repair job.

All I can say is WOW !!! If you want a company who is honest, trustworthy and goes above and beyond definitely call Pure-Line and ABSOLUTELY request Norman.

When I was changing my well water filter, I found a pex valve that was leaking and badly rusted -- basically, about to bust completely. I called Pure-Line, and they had someone out to my house the next day. The service pros were really nice, they worked around my schedule, and they charged me a reasonable price. The whole experience was great, and I will definitely be calling them the next time I need a plumber. Thank you so much!

Edwin arrived way ahead of schedule, was able to diagnose and let us know our options quickly. We needed to replace our kitchen faucet, so we picked one out from Home Depot and Edwin installed it perfectly. This all happened the same day we called and before Noon. We greatly appreciate it!!

Very professional. Dwayne and Rob did such a great job. Took pictures before doing work under my house so they could explain any problems that needed to be taken care of. Also took pics. after work was completed. I will definitely use Pure-Line again, and recommend them for any plumbing issue. Any company that has employees as thorough and professional as Dwayne and Rob and that enjoys working with there company says alot.

Dwayne came out to assess replacement of a pressure relief valve (PRV) and if an outside spigot needed to be replaced. Dwayne arrive on time, was very professional and went above and beyond to quickly and accurately determine how to resolve the issues. Dwayne also took videos while under the house to show me that my expansion tank needed to be replaced and discovered a water leak unrelated to the PRV assessment. He could not locate the source of the water leak so he gave me a contact reference who could help. Dwayne gave me an estimate of cost for repairs and returned as scheduled to fix all issues and did a great job. The spigot could be fixed, did not need to be replaced. Great job. I highly recommend Pure-Line Plumbing.

Rob was super-helpful and did a great job diagnosing and fixing a mystery issue that we have been dealing with for over a year. He also installed a new faucet for us. Rob was efficient, effective, and a very clear communicator. He also emailed to us a detailed description of the diagnosis and work that he did. Would definitely recommend.

Aaron S. came out to repair my water heater. He was very knowledgeable about the job and took his time to explain the job at hand! He is an excellent service pro tech. Pure-Line Plumbing is a great company.

I had a new hot water heater installed. Eli, the service tech was great. He explained everything he was doing and had a very pleasant demeanor. He also cleaned up extremely well. I would use him and this company again in a heart beat. I highly recommend Eli and Pure-Line Plumbing...very efficient, reasonably priced and excellent service!!

Very Pleased. Had a sewer line backup and my regular plumber was unavailable. Called Pure-Line because of the good rating and couldn't have been more pleased. It may have been unusual but they were able to get out to the house within a hour and the plumber was able to snake out the line. All is good once again. The plumber was very professional and clearly stated the cost of what he was doing. Will keep them on file for future reference.