North Shore Health and Rehabilitation Center

Great facility!

I would give this place a minus score because they DO NOT deserve 1 star. In a week they let my mother fall at night and literally break her neck ON fall watch WITH ALARMS. When I called because they DIDN'T CALL ME. She was on her way to the hospital. If you love someone DO NOT PUT THEM HERE. The nurse kept saying thst she didn't understand what happened...

One star is too high for a rating. This facility is absolutely horrific. My Mom was treated absolutely terrible. I have photos to show how they sent my Mom out to a follow up Dr appointment in 30 degree weather with no jacket (not even a sweater), hair not brushed, in a dirty nightgown, with no medical records, chart notes or supplies for her Dr to change her open wound. The Dr & MA were disgusted & I was mortified.
My Mom was verbally abused by a CNA (that was fired) but I was never told by staff what happened. My Mom had to call to advise me.
The administrative/financial team was ignorant to the process of the Medicaid application. This caused my Mom thousands of dollars to be paid directly to the facility as private pay. A financial employee had to be fired due to her gross negligence of understanding this process. I would say this actually boarders on “elderly financial abuse”. The food was atrocious and they ran out daily. I would not eat the food they served. The time it took to get my mom moved to a new facility took a heartbreaking four weeks. The new ownership was nothing but a nightmare. Our family will be forever traumatized from the treatment my Mom endured. This is a woman who is fully verbal and I can’t imagine what they do to those who cannot speak. I would not recommend this facility to take care of a $5 plant let alone any loved family member.