UNC OrthoNow at Panther Creek

This facility is a partnership between Raleigh Ortho and UNC Ortho. Upon enquiry, I was told that both these entities provide Ortho urgent care services on alternate days. On other days they provide routine care. I had called Raleigh Ortho ahead to ask a question, and it was the most unprofessional and rude staff I have ever encountered in healthcare. The day I brought my son in to this facility for sport injury urgent care, there were 3 counters- one for UNC and two for Raleigh Ortho. They directed me to the third counter, the UNC Ortho which was providing the OrthoNow urgent care services that day. Had to wait for the person at the UNC desk to finish talking on the phone for about 5 minutes, only to be told that the only doctor that was available for OrthoNow services was out on a lunch break and after that he had an appointment with a medical rep, so we would have to wait for at least an hour. What kind of urgent care facility is it that does not have another doctor covering the one on break? When we were walking out to find another facility, the person at the Raleigh Ortho counter called us back in and we were able to see a UNC doctor within 10 minutes. The doctor was great. But the whole ordeal was so confusing. Had to call Raleigh Ortho again for another reason, and had to deal with another unprofessional person on the phone. Such a disappointment. I work in healthcare, and I really want this facility to seriously pick up their standard. I give 3 stars instead of 1, because the doctor was great.