Tool & Truck Rental at The Home Depot

The staff are very friendly and helpful in all of Home Depot. Not like going to Walmart where everyone is grumpy. Nice to have a hometown business that cares about the customer.

Employees not where they should be and it took over an hour to get the materials I paid for. The person they sent to help load couldn't lift the materials.

Apparently the store doesn't keep managers on duty.

I had a Ryobi Tool malfunction, and I took it in for repair. It took them 4 weeks to tell me they could not repair it and they were ordering a new one. 3 days later they called me and told me it had arrived. I drive thirty minutes and it's not there and they tell me they will personally call me to tel me it has arrived.

6 days later on a Sunday they call me again and I again drive thirty minutes to pick up my tool... which I should have asked every employee there according to the manager because it was not there and after talking to the manager and asking if this is common practice he said no but offered nothing to solace the situation and told me he would call me the second it was in.

So I call back a week later and some other yahoo picks up the phone and tells me it is there. I tell them I will be there tomorrow to pick it up. My wife happens to be in the area so I call to see if she can pick it up. After being on hold for 23 minutes, 15 trying to reach tool rental (Where tools go to get repaired apparently) I ask for a manager, after 7 minutes waiting for a manager I am informed that all of the managers are on lunch and there is no one available to assist me.

God bless Tim, the poor customer service guy who is just doing his job and quite well considering there is no employees in the store and they have no manager in the store at all... Finally some random gal answered the phone and walked all the way down to tool rental and got me some answers and 60 days later I finally have my Ryobi Tool back.

I have never, ever had to go through so much trouble to get a tool replaced under warranty, in fact most tools I have back in a week, or 2 on a bad week. I've had companies overnight me replacements because they understood the importance. I had the same guy tell me 7 different times "Well, it just takes 6-8 weeks for this kind of stuff".

Feel free to contact me Home Depot, I'd be glad to go in further detail about how sick of your store's service I am.