The UPS Store

Great reliable and efficient service! I appreciate the care that is taken to ensure that my items will arrive safely and in a timely manner. The employees at this store hustle to make sure everyone is served cheerfully and as efficiently as possible! Plus they offer fun decorative packaging boxes and envelopes!

Used them for an Amazon return. In and out in less than 2 min. Super busy, but fast and accurate service!

The UPS Store, #4781 in La Quinta, staff are knowledgeable and helpful. Waiting for the notary, Issac, I watched customers served politely and with care. Issac was busy that day. He explained everything needed to complete my notary, made a copy for me and mailed it. Great staff! I highly recommend this store

Update: Customer Service has improved a lot after my complaint. Thank you, management, for hearing me out. There is no longer a line. I'm in & out less than 5 minutes. I am truly satisfied.

Used for amazon drop off. Was well staffed with a friendly and efficient crew on a Tuesday evening.

Great customer service, reasonable shipping prices, so thankful they were open on Sunday to help me send an important package needed right away 👍 Thankyou for being so kind and helpful.

Very welcoming location (La Quinta, CA), eager to give you options and solutions to your request(s).

The employees that I have encountered on weekend at this store have been friendly, helpful and efficient. I believe her name was Alma and she helped me this weekend 9/12/21. She caught an address error I made and was quick to resolve issue. They always try to move quickly through their line so as not to have anyone become impatient. Just know if you do wait in line it will not be for long and if it is longer than you expected than know you will be getting great service when you get to service counter. So worth the wait!!!!

This is by far the best most helpful, kind and considerate place to go to shop & send packages! Every time I have ever been there they could not be more helpful. The Manager is delightful as are all the employees. A big "thank you" for all the hard work and effort that this store does to help our shipping needs!

Able to get access to a computer, do my on-line e-mail and use my flash drive. Place had working equipment and fast, friendly employees who knew what they were doing. Was in and out in under 10 minutes and other customers were seen and handled quickly as well as correctly!

Came out of my way to this UPS store after having a bad experience at another location. THIS store has the service and friendly, knowledgeable, employees I normally find at a UPS store! Manager on site very kind and understanding.

always the most top notch service with a smile! the customer service here is beyond amazing and truly they take great care of their customers! always so pleasant and so awesome, this is why we ditch the post office and come here! Even when it's busy, they get you in and out quickly and always with a smile! we love our local UPS store!

Because everybody is so nice and very helpful and kind

The staff was very helpful and accommodating with my shipping problem.

Dropped off my Amazon return; staff was friendly and quick. I was in and out in a flash.

Great friendly and quick service. Two customers ahead and they were done in no time. Everyone had masks and clearly marked "Wait Here" signage on the floor. Place is clean and nicely air conditioned. Professional service at its finest. Parking is right outside the front door and plentiful. Great overall experience.

Kyle and his crew provided outstanding support. There was a problem with one of my shipments, not the store's fault, significant delay in transit. Kyle helped me negotiate a positive resolution with UPS corporate. Thank you!

The staff and manager at this UPS store are polite, friendly, helpful and very capable. I have rented boxes at this and other UPS stores, and the special dedication to the customer is very distinct and strong here. I feel "spoiled" by being served so kindly and completely here.

I’ve been to a lot of UPS and Fedex stores - this is by far the best UPS store I’ve ever been to. They do all the amazon returns - friendly and efficient, there’s never an issue and they plow through a line of customers like it was nothing. With so little time to run errands today, I realized just how much I appreciate this store.

Great customer service at the LaQuinta site

Could not immediately pick up package that had been delayed multiple times, “No Problem “
Said Beth! “I’ll have it here waiting for you”
Awesome service , especially when so many things are out of our hands these days.
Thanks Beth and team!!