Petco

What an amazing staff they have at this location 10 Star review 🤯🙏 “NIGHT TIME STAFF” to be more specific they always have such a nice atmosphere and pleasant personalities MY BOY KIMBO LOVES YOU 3 GIRLS🥹 I will only be shopping here from now on! I work on a farm and money is a bit tight but they were able to help us out not only more than I’ve ever experienced ANYWHERE! But at such a tight time with the $$ KIMBO is a SOUTH AFRICAN BOERBOEL AND 9 MONTHS AND BETWEEN 125LBS AND 130 LBS! So he eats a lot! Also very educated on how to get a BIG dog who’s very weary of strangers to warm up and feel at home ❤ GREAT JOB TONIGHT LADIES YOU KILLED IT AND GOT A LIFETIME CUSTOMER!

First time using their grooming service and they did an amazing job! Everywhere I looked/called on this side of Utah County was booked until July, so they’re definitely a good option if you’re looking for something within the same month. My girl has been loving her trim and has gotten all the compliments on our walks today. So soft, so good smelling, I’ll definitely be back for her next grooming! 😊

1 start to 5 star review.

"UPDATE" The GM did reach out to me about the situation and apologized for the employees behavior. It was a good conversation and no need to go into the details but thanks to him taking the time to right a wrong of others. We will continue to keep going to Petco.

"original issue"
Ok, so I am not one to write reviews and am more of a live-and-let-live type of person but after this experience I felt like something needed to be said. This morning my niece and I saw someone dump a kitten on the side of the freeway, so we turned around and picked it up. I told my wife and kids about it over the phone and they decided to drive and meet us at Petco to get the kitten some food and essentials. As my family and I were checking out with ( LOREN, K ) aka "The Manager" everything started out fine. We told her the story and then she immediately took the kitten from my wife's hands and started spouting off medical advice about what we needed to do for the kitten. At first it was fine. My niece told her thank you and then stated she is a Vet tech and was going to take it to her clinic in the morning for a full workup. ( LOREN, K ) Lost it stating she is a "manager" multiple times and said "well if you are going to be rude and not take my advice, I will cancel your transaction right now." She then stated how she has worked "in the industry" for 16 years. I apologized and said lets just check out. Everyone was quiet for the remainder of the time as she took payment. As I finished paying she "tossed" (not threw) the bag of things we had onto the counter and said "next time you can all go to the Spanish Fork location." I then stated "hey look no one meant to offend you and that's not necessary to say" and she began to flip out. (I, also a store manager) told her "I would never treat customers the way you have." ( LOREN, K) Then began to count down from 5 like we were children to leave her store. MIND YOU I am with my niece, my mom 75 Y/0, wife and my two kids 8 and 6. I smirked and said "ok Karen, you are one of the worst managers I have ever seen." As we all were walking out ( LOREN, K ) stated... "Yeah I am a Karen and I HOPE YOU CRASH YOUR CAR on your way home!!!"

Seriously? So negative and my 8 and 6 year old have to hear that??? That burns me and that's what lead me to the review.
I could have let everything else go but that is just bad energy for anyone hear. Also, to make it clear, my niece who has grown up working with animals her entire life thanks to her mother who is a vet of 22 years, was already in contact with a critical care specialist from their animal hospital for the kitten's care and well being.

Anyways that's my review ( I hope ) no one ever has to deal with (LOREN, K) at that store.

We went to Petco to buy a new hamster for my daughter. I don’t know a lot about hamsters so we found an associate to help us - Jenna was great! She helped us pick out a hamster and find all the accessories he needed to be a happy hamster! She was very knowledgeable and knew the right kinds of toys, food and bedding to pick. She kept telling my daughter how excited she was for her to get a new hamster! She loves her new hamster and named him Murphy! Jenna helped us pick out one with a great temperament and we are so happy! Thanks Jenna for the great customer service!! I really appreciated your help and enthusiasm! My daughter left your store a happy hamster owning little girl!

Absolutely love taking my dogs here to get groomed! I drive all the way from Santaquin and get better service here than Spanish Fork. Grayson A always does wonderful on my mini Australian Shepherd and makes him look wonderful! Always pleased with the outcome and tip for the amazing work they do!

BEST PUPPY TRAINING! Autumn is a fantastic teacher and we‘ve already booked our next 6 week training class!

Autumn helps with specific issues we are facing in our puppy training at home. She has great insight in how to train with positive reinforcement.

Would ABSOLUTELY recommend to anyone who is looking to connect more with their pup through training.

The experience was excellent. Employees are very helpful. Laura is super good at grooming and trimming my Cats 🐈 nails. 😊🐈‍⬛

It was great. Got the exact products I was looking for. Everyone at the Orem Petco is consistently kind and helpful. They love animals, too, and they always share about theirs and ask about mine.

Most excellent fish selection. I feel like I'm visiting an aquarium. I love going just to see their changing selection of fish.

May i say there are beautiful people there? It's true, you look good and healthy and love the animals! Very friendly and positive! Glad i visited, keep up all the good work!

I loved taking my schnauzer to go get groomed at Petco. The ladies there were super friendly towards my dog and I. They treated him so good while he was there. They asked me how long it had been since I last took my dog in for a grooming and it had been about 2 months there about and they said that my poor dogs nailed looked like the had not been cut for 6 months and I had paid the last place to give him a nail trimming but I guess they did not do their job as well as the hair cut was not done well at all at my last place. I am so glad I brought my dog to Petco or else I would not have known of these issues. Thank you Petco!!

I like the ambience here. It is cozy, easy to find products. Assistance is available. I love being able to walking in and getting her nails done, obviously if they are able to assist with that... Mornings have worked great for us. No sharp nails are the best!!

The staff here helped so much in buying my son's first fish. He was very knowledgeable about each type of fish and what we would need for them to be healthy. We got three neon tetra that my 4 year old named silver, blue and fish.
We had looked through the available fish at others name brand pet stores and there were so much more variety here. I'm going to be coming here for all of my pet needs.

5 stars for Loran thank you for your help. You rock. Keep up the amazing work

I just finished the Adult level 1 class taught by Amy at Petco in Orem. This class was so fun and helpful. My dog gets so excited every time we go to Petco now. My dog has always been a runner that’s why I install signed up for the class. One of the things we worked on was recall. A week after finishing the first set of classes my dog managed to get out and I was bracing myself for the chase. When I called her back to me she listened! Lol you could tell she didn’t want to but with the tips and practice my dog slowly made her way back without a fight. I’m still careful with my dog and always keep her on a leash when we go out but I can take her more places and have more confidence that she’s going to behave.

Amy has given me so many tips on how to train at home and work with my dog. She’s eager to help and made sure we all got the information and practice we needed. She even did a makeup class when I wasn’t able to make it one week. I'm excited to take more classes from her in the future.

The store was clean and didn't feel packed with things. It wasn't an overwhelming experience. The lights in the store are not super bright, which is nice for me. The person who assisted me at check out was very kind and welcoming. This person seemed to be happy to assist in a pet store. The ambiance felt clean.

We love shopping for our senior cats there. Their rewards program is over the top. We love coming to shop here because they carry the brands of food we need for our senior cats. The staff is friendly, adequate parking, and parking for handicap.

I was impressed with the stores awareness of the present Covid and they have made necessary compliance and has the proper things at hand for our safety.

The groomers did a great job! Our dog, Skipper, got exactly the cut we requested, and the worker was cheerful and friendly.

The girls that run this new location are the best. Very attentive and helpful. I wish the store was a little more cat-sentric (their cat isle is very small), and I wish Utah Petco locations didn't carry "puppy mill" pets. But they carry the best cat food brands, as opposed to Pet Smart, so I choose them.

One of your trainers was very kind and helped me locate things for Lil Girl. She just helped me with my anxiety as my girl was at the Vet.