Metro by T-Mobile

Went in to upgrade to the new iPhone 15 Pro Max, we arrived a bit later with only about an hour until the store was closing. Karolina helped us find the phone we were looking for and made it a very easy transition while also helping other customers simultaneously. She was professional, friendly, efficient, and knowledgeable. We were very pleased to have a streamlined experience in such a short amount of time. Thank you again!

Mia, was the only employee there, took the time to make sure we had everything, extremely pleasant, the patience of an angel, Titusville not only needs more employees like this, but the world would be a better place with more people like Mia in it

I came to upgrade my phone and I can't believe the kind and polite service I received from these girls. Thank you Brianna and Mya for all your help !

Service was very good, Brianna and Mya very nice, I will enjoy my metro service. Thank you

Karolina was very professional, polite, & had all the knowledge to fix my problems. Thank you

Mya was very helpful and courteous. She is a good worker

Kalena was dealing with an elderly person. Hos patience was worn.. Her patience was OUTSTANDING. He left able to work his new phone. And he kinda smiled on his way out.
Timothy was helping me and hes always amazing. He fixed EVERY issue i had and his attitude is contagious! Id prefer to drive to this store every time than to ever deal with on the phone customer service.

The cashier at this store Cheyenne saved My sanity!!!! Tytytytyty & Visited Again March 16th 2023 cause My Nokia Phone went into device lock mode, so I upgraded to a Motorola. Also Brody Thank you so so so so Much!! Very Kind and Very On point to what I needed! Im super happy and not stressed out with a new phone!!! This is My go to store!

Cheyenne was extremely helpful and maintained a professional atmosphere while making the switch for my mothers phone onto the MetroPCS plan. Thank you for going way above and beyond and making the right calls to get us on track with this amazing new phone despite our previous carriers difficulty in getting our information confirmed. Your vigilance goes unnoticed and you surely have the experience to run that store and more. Thank you! 10/10

Phone finally cracked this morning the grandson dropped it at point zero and a spider web crack appeared and then everything was a blurry mess. Very helpful to stop and at least update an upgrade today !

This review is all about Kalena. She is amazing I left one on the Hopkins store when she was there and its this stores turn......she makes every visit pleasant and wherever she goes as long as shes in the metro family my family and I will follow. We already drive from Merritt island just to deal with here now. She has patience of an angel and she makes sure she goes out of her way to do anything and everything she can to help you. She explains everything so you fully understand whatever your there for and doing before you walk out of the store or even when hanging up the phone if your calling in. Everyone who is in customer service or a manager of some sort should take a chapter from her book cause then they will be extremely successful!!!!!!

So after taking my daughter bowling I decided to go buy a new iPhone. Cheyenne was absolutely amazing! She was patient, never pressured me and was a pleasure to talk with while she transferred all my stuff from my old phone. Karen was also just as amazing and hilarious. Both allowed my 6 year old daughter to watch YouTube on the display phone to keep her occupied. My best experience at Metro in Titusville by far.

Antoinette was the most helpful and patient young lady I've encountered while buying anything . I was undecided in what to get and needed more information to decide. She was able to answer all of my annoying questions without making me feel like I was bothering her. SHE'S THE BEST!

Victoria was so much help yesterday she went out of her way to fix my plan that fits me better and she went to a whole other store to get the phone I needed. She made me feel so welcome and comfortable thank you so much and I will visiting this store more often to see her!!

This is by far the best MetroPCS store I've ever gone to, and I've been to MANY. I've been to several in Jacksonville, FL as well as Massachusetts and Maine and this one store blows them all away. I was actually dissatisfied and very unhappy with some that I've been in, so bad I had to file a complaint on one. My phone finally completely gave up on me after several months of dealing with problems with it and I happened to be in Titusville when it happened. This was the closest store to me and I was super happy with the awesome customer service as well as the very friendly and helpful staff. The lady that helped me that afternoon gave me the phone I wanted, got me on a good payment plan, hooked me up with accessories and helped me out with my account, better than any other store. She didn't add charges and extras on like some other stores have. I'm sure I've done business in at least 10 other MetroPCS stores, probably more over all the years and this one stood out to be outstanding

Great business Trenton helped me find a new phone at a great rate! Walked me through it and showed me that picking the right plan and phone is an option. Everyone there was very nice and professional. Highly recommend going back!

Like Cheney Highway store is my favorite I've had so many good episodes there and they fix every one of them normally some not able but we dealt with it I have not seen the day where Brett or kealen did not give it their all to make sure I was happy here we go again Brett and Haley I have no doubts that I will be fine

I went in recently trying to get out of my Att plan because it was getting to be way too expensive. Trenton helped me and my family get on the best plan for us in the most least expensive way. I definitely wouldn’t be saving as much as I am now if it wasn’t for Trenton helping me out. Thanks again!

Awesome customer service! Went in with a trashed phone and Mr. Tim really hooked me up. New phone, case, screen protector and a headset all within my budget. Definitely recommend this store!

Wow! What a great experience I had!! Trent was beyond helpful. New plan, new phone, many accessories. Trent was super helpful, friendly, and very knowledgeable. I am a Metro customer for life!