Suttle Motor Company

I have No complaints! Everyone is always so friendly, helpful, and professional.
It's still family owned and operated so you really get that hometown service!!
I truly hope they never sell out to the big chains. Those places are a nightmare to deal with

This is my first time using Suttle for a collision. The process was easy and smooth. I was in constant contact with Tracy throughout the repair process. She answered all of my questions and made me and my daughter (who is a young teen) feel at ease with the process. The car looks amazing and they did a great job detailing it. I would definitely recommend them if you are in need of body work. Great job Tracy and team!

I’ve gotten my car fixed here before and when I had an issue with communication resulting in a complaint, the managers Chris and Steve reached out to me immediately and were very flexible in helping me arrange services for my vehicle. They were patient and kind with me and I really appreciated their help with my car! Will be returning for future services.

Purchased my 2019 GMC Terrain in December of 2018. I love Suttle Motors! Other Dealerships said I needed to wait for my husband to get there and I had another one push a mini van on me. I had the best time from start to finish with Suttle and now that my son is approaching 15 years old we have already started to scout the website.

Thank you for LISTENING to me, showing me what I WANTED, and not making comments that left me frustrated and irritated.

Absolutely will be shopping again shortly with the company!

Great experience! Silver team is always great. Perry has always been great and he was out this last visit. Ms. Lizzy step right and took care of business and kept me up to date during the whole process. She was very helpful and thank you to the tech as well whom was honest about me not needing brakes when I thought I did. I will always bring my vehicles here. Thanks again Silver team!!
-Travis

Working with Ben Rachell was easy and hassle free. He didn’t try to push anything on us or make us feel pressured to make a decision. It was a quick and easy process buying our Ram Laramie. Would do business with him again.

PERRY is the star of the Service Dept. His communication skills and problem solving skills are unmatched. What a great guy! The entire process was contactless, from 1st call to payment, to pick up! Great leader of a great team. Only place ill take my Buick to, just gained a life long customer. All because of 1 great team player!

Chaz was an excellent sales professional. He was patient and was able to explain all of the features and benefits of the vehicles that I was interested in. He listened to what I said I wanted and focused in on those vehicles for me. This was one of the best and easiest car buying experiences. I would recommend Suttle Motors and Chaz to anyone looking to have a great car buying experience.

I dropped off my 2020 Gmc Sierra 3500 Denali in the hands of this crew to service my transmission. They took their time and figured out what was wrong with it, offered me a rental car to ease the burden of losing my truck and fought with the warranty company to garuntee they would honor a replacement. Johnny and Richard were my first and last line of defense in this situation and they made sure I got the repairs I needed done to the truck..I recommend this crew if you need someone who's going to put you and your problems as a priority. Thanks again guys!

Excellent atmosphere and friendly people. Shane was outstanding and very knowledgeable. Highly recommend checking out if your looking for a new or used vehicle. Ask for Shane, you won't be disappointed?

I had missed my appointment on Saturday and my team wasn't able to get me in yesterday. George was able to work me into the Orange Team at 2:30. I was out running errands and had forgotten if it was 2 or 2:30 so I got there about 1:45 to be safe. When George asked if I was dropping off due to my appointment being at 2:30. I told him I had forgotten and that I would wait for the 2:30 appointment time. I went to the lobby and right at about 2:30, George came into the lobby and I thought he was going to tell me they actually couldn't do the oil change. Much to my surprise he told me they were already done. George had no way of knowing I was actually dealing with a lot of personal problems yesterday. He went above and beyond, and should be recognized for his exceptional customer satisfaction skills!

My 2016 Corvette needed new front pads and rotors and new front tires; these aren’t normal stock items. Richard was able to get everything and the mechanic got everything done in one day.

I spent so much time researching good body shops in the Hampton roads area because I own a very unique colored Lexus. Due to Lexus not having a body shop I went with Suttle. From the moment I arrived for the appointment my adjuster was awesome. Tracy Sena visually inspected my car as if it was her own. She took the time to make sure everything that was damaged in my accident was repaired to perfection. I couldn’t have asked for better customer service. I also had repaired minor paint blemishes outside of my insurance claim that Ms. Tracy provided a detailed quote on. The body work was pretty close to perfect. The paint match was impeccable and all the parts they replaced were installed properly. On top of the great service, Ms. Tracy communicated punctually with me and got my repairs completed quickly. The only unsatisfactory experience was the wait associated with my rental from enterprise and the cleanliness of the car. I understand the body shop and rental car facility operate as two separate entities but that’s the only area lacking. The body shop hands down does amazing work and if u want someone who cares about your car ask to meet with Ms. Tracy!!! I’ve add pictures to show the work completed. Basically the whole drivers side was repaired and the front was repainted. I was very impressed how they were able to color match the Lexus OEM paint.

I purchased a pre-owned SUV from Suttle Motors recently.

Sonny Hamby, the salesman, played an important role in making the price negotiation, contract signing, and payment process smoothly. This dealer located around 8 hours away from my home. Usually I will not buy a car without seeing it. But this car was certified and came with a 6-month warranty makes me feel comfortable.

Despite the distance, Sonny went above and beyond to facilitate a virtual inspection through FaceTime. I truly appreciate his dedication, even putting himself in hard positions to ensure we could thoroughly examine the car. Additionally, the dealership offered a 10-day/500-mile exchange warranty. Given the remote nature of the transaction, Sonny held off on finalizing the paperwork until the car was shipped, using the shipping day as the start date.

Throughout the purchase, the flexibility and trust established were noteworthy. On the day of car delivery, one key didn't work, but Suttle Motors allowed us to order a replacement locally, covered the costs, and ensured it was programmed. The online car buying experience was new for me, but everything went smoothly, and I am genuinely pleased with the purchase.

First time here since Williamsburg closed. Most awesome experience here. Very comfortable and nice setting. Perry on the Silver Team very personable! Thank you for the quick service.

My experience during my visit at the dealership on February 8,2024 was absolutely great. I had a 1:30pm appointment I out by 2:15pm. Excellent customer service.

Ben Rachell was nothing but a delight. So patient and understanding of our situation and really went above and beyond to help my father and I get a car that worked for him.

I purchased my vehicle from Suttle in 2020 and have maintained my vehicle for routine service and repairs. Hands down they provide the best service. Shout out to Debbie and Perry, they are genuinely the nicest people to communicate with and are prompt with updates. I refuse to go anywhere else for my car because I have yet to have one bad experience, so thank you because car stuff is stressful, but you make it easy and I love my GMC!

Cheryl was my saleswoman. She was very kind and helpful as well as personable. Which I greatly appreciated in choosing my car and going through the sales process. I would definitely return and recommend her to anyone I know.

Perry is amazing and always goes above and beyond anytime my vehicle is brought to him. He gives me a thorough break down and always keeps up to date on progress. I will forever bring my car to him and will continue to recommend him and Suttle Motors. Thank you and keep up the great work!