Walgreens

I've done lots of pickup orders for regular items and photos. The service has mainly been above par including communication pertaining to item availability with photo orders. The staff has been diligent with each order. I really appreciate them!

The main pharmacist who’s here is phenomenal! She knows me by name, and has remembered me throughout the years I’ve been coming to this RA. She’s super helpful, and always goes out of her way to get me taken care of in a timely manner.

Very polite and capable pharmacy crew.

They are always so nice.

Good very good

I have lived in Mt. Airy since 1987 and have been using this pharmacy exclusively and they were always great customer service awesome but in the past 4-5 months it has been a nightmare, no one ever answers the phone i have been on hold for more than 90 minutes only to give up and hang up call the store same thing no one answers. Pharmacy hours are ridiculous they close at 5:30pm M-F and closed on weekends it is impossible for someone who works to get there. I wish i could leave less than 1 star.

This complaint is in regards to the Walgreens in Mount Airy, Md., and relates to the unavailability of the pharmacy hours. While the latest issue transpired on 1/7/2022, I have had several other concerns since July.

We have had excellent experiences with Walgreens Pharmacy for years in various states. When we moved to Mount Airy, Md in July, we chose to continue with Walgreens. Unfortunately, the pharmacy hours at the Mount Airy, MD, location have proven to be inconvenient and unreliable. Since July, their hours have been arbitrary at best, sometime closing at 5:30pm, and at their worst, totally unavailable on the weekends.

We were hoping things would find a normal rhythm at some point, so we remained loyal to the store. But the evening of January 7, 2022, exhausted the last bit of my patience.

My husband was being released from the hospital and the hospitalist ordered prescriptions for him. She sent them to Walgreens, per the information in his file. He received a text indicating the RX had been received. However, when I stopped by Walgreens at 5PM, the pharmacy was closed. And I was informed that it had closed at 1 PM and signs had been posted.

Since I was at the hospital all week, wow would I know that? And how would anyone know that unless they were in the store? Furthermore, why would a customer think that a pharmacy would be closed at that hour?

I had to track down the hospitalist and request the RX be sent elsewhere. This added to the stress I was already feeling. Thankfully, Walmart was nearby. And when I called them to be certain the RX had been received and explained out situation, they expedited it. That is customer care!

Due to this experience, along with the last few months of inconsistent customer service at the pharmacy, we will no longer be using Walgreens for our pharmaceutical needs.

I sincerely hope someone at the corporate level will look into what is going on at the Walgreens Pharmacy in Mount Airy, Md.

The clerk behind the pharmacy desk is the rudest person. She should not be working in any position that deals with customer service. She is a poor communicator and blames her shortcomings on the customer.

If Walgreens is not having their Pharmacy's open on the weekends that is putting a lot of people at risk and highly inconvenient for a lot of people who may need medication. So should we take our business else where or end up in the ER due to not receiving our Meds??? This shows they do not care and the WEBSITE needs to be UPDATED by someone who knows how!!

Only ever one register open despite lines 6-7 people deep. They register people for their savings card in the middle of a deep line creating a 10-15 minute wait to purchase a single item. My suggestion is for customers to go across the parking lot to Safeway where service is much quicker.

I used to go here all the time but the man at the counter who was occasionally there was the rudest guy I have ever dealt with at a store. It's been 2 years since I have been back but I thought about the few times I had to deal with this man and figured better late than never to give this place 1 star.

Pharmacy closes at 5:30 during week, closed on weekends two months now. Numerous times at front to check out and no one there.What happened to this place? Do yourself a favor and go next door to CVS

Corporate needs to be aware that this location is used to return stolen merchandise and the management chooses to understaff choosing to use a bell at the counter to summon help. Please be aware that this is based on my limited observation.

One of the worst Walgreens every pharmacy is the pits. The hours are horrible. I didn’t even want to give a star

They never answer the phone!!!!!!! After getting a message to call pharmacy.

Horrible horrible