CVS

Such amazing employees at this location, EXCEPT FOR ONE TERRIBLE EMPLOYEE!!!
I go to this cvs because their pharmacist, Dr. Dates is so kind & amazing! But so are most of the employees,especially Makeba!!

I would like to speak to the general manager about a specific incident though. On June 5, 2022, my mom and I were in line for the pharmacy. Dr. Dates was there all day by herself, and around 4:15pm on Sunday my mom and I were in the pharmacy line, it was super long, we’ve never seen it so busy! The line was all the way down the isle.

While my mom and I were in line I left the line to go purchase non-pharmacy items. I got to the checkout line at the front of the store and there’s EIGHT people in line… I’ve never seen a line like this at a CVS on a Sunday…
I noticed that the line was going very SLOW because the only register was the 1 self check-out register… and I noticed a guy (who I later asked for his name and he told me, Miles) he was behind the counter & on his cell phone with someone just laughing & talking about inappropriate/unprofessional things.
He saw the line, people asked if he could check them out, and he pointed to the self check-out register. I was very surprised because usually CVS employees are nice or at least not rude & immature.
An elderly man was up next to checkout & he told me that I could go ahead of him because he didn’t know how to use the self check-out register, so I simply asked the guy behind the counter (Miles) to help the gentlemen & check him out, Miles was extremely annoyed & started checking the man out WHILE STILL ON THE PHONE!!!!
After I purchased my items I went back to the pharmacy to look for my mom. The line moved a little bit, we had about 3 people in front of us, and it was 4:50pm.
Long story short the Pharmacist, Dr. Dates called over the intercom for Miles, she said that Miles was needed at the pharmacy. A Few minutes later he still didn’t show up, so she called again over the store speaker, 5 minutes later still no Miles…. She went to call again and the phone didn’t work… so I went to the front of the store because I thought maybe he had headphones in and didn’t hear her…. I saw him sitting behind the front counter, (behind a wall…I had to pop my head over the counter to even see him). And this is how our conversation went:
Me: hey what’s your name?
Miles: Miles…why?
Me: perfect! The pharmacist needs your help.
Miles: I’m not moving…**he then rolled his eyes and pointed at the counter.**
Miles: I ain’t work at the pharmacy. Do I look like a pharmacist?
Me: okay well she called you for help…
Miles: I heard her… I unplugged the speaker
Me: you should probably at least let her know you heard her so she doesn’t keep calling for you
Miles: nah. She can’t get a hold of me
Me: you’re the rudest and most unprofessional CVS employee I’ve ever met.. I will be speaking to your manager
Miles: go ahead bi*ch, I don’t care. **then he continued playing on his phone…. **

As I was walking back to the pharmacy I saw an employee stocking shelves and she asked how my day was, I ask her if she could help the pharmacist, she jumped into action and went straight to help Dr. Dates. This employee name is Makeba, and she was so sweet and professional.

Dr. Dates and Makeba deserve raises or at least employee of the quarter.
Miles deserves to be taken off the schedule.

I am from out of town and came down with an unexpected illness. The doctor wrote me a prescription and I stopped at this CVS to get it filled 15 mins before closing. Alexis in the pharmacy was so friendly and has my prescription ready in minutes. I was very pleased with the quick turn around because to be honest I thought being a new customer and being from another state would take a while. It didn’t!

This CVS gets 5 stars because of the employee I interacted with. Coleman was friendly, struck up a casual conversation at the register and was a pleasure to talk to. He said "how are you doing sir" when I initially was walking along the isles as well. This is the first time in my life I have left a CVS and enjoyed my time...Coleman if you are not the GM, you should be. Keep it up, people notice. Thank you sir.

I LOVE this CVS, always so friendly welcoming and so helpful, what they are doing keep up the great work.Congratulations to good managment!

Jeffrey the manager is amazing. I had a really complicated and time consuming transaction, he didn't miss a beat making sure that I was taken care of as well as the other customers. Super professional staff!

Due to supply chain issues shelves were sparse. However the sales representative was very pleasant.

In the same lot as Harris Teeter

I come here at least weekly to refill prescriptions or purchase items in store. I have been coming here for years. NEVER have I EVER had a problem, except for low inventory on vitamins and over-the-counter items. Pharmacy is excellent. I do not get it why others posted have problems with the pharmacy.

A nice place to shop other than the pharmacy