T-Mobile

I recently had the pleasure of working with Omar at T-Mobile, and the service I received was nothing short of fantastic. Omar went above and beyond to ensure I got the best deal, helping me switch from an overpriced Verizon plan. Not only did he save me money, but he also sweetened the deal by throwing in a free watch with cheap service when I purchased a phone that day. Kudos to Omar and the T-Mobile team for their excellent customer service and great deals! Highly recommend.

Mason T-Mobile was the best customer experience I’ve ever had. I was porting my numbers from Verizon to T-Mobile cause my service with Verizon sucked. I was even talked into dropping my $200 WoW bill for $30 home internet because I got voice lines with my internet, and they also paid my cancellation fee with WoW. I came in and was instantly Greeted, was even offered a glass of reverse osmosis water by the manager with the great mustache. I was working with someone name Omar surprisingly was the only other Omar I’ve met in my life living in Mason my whole life. I was hooked completely up, T-Mobile bought me outta my contract with Verizon and I got to keep my phone. Very polite and professional made my t-mobile experience porting over seamless as possible. 10/10 will be coming back.

We’ve been T-mobile customers since the beginning. We went into the store to upgrade our phones today and the guys in there knew exactly what to do. They were fast, efficient, and got us a great price! It was by far one of the best experiences that I’ve had at a T-mobile store, ever and it didn’t take forever.

Expectations exceeded. Went in expecting to spend a certain amount after talking with Customer Care, and was surprised by the ability of T-Mobile Team in Mason.

They made the experience of upgrading phone easy and comfortable.

I would recommend driving to this location among any other surrounding.

Thanks for the help!

Excellent customer service! They even caught something I missed after I left the store and called to fix it. Truly amazing to work with!

Had a great experience here today. Everyone was super helpful and we got some awesome deals. Definitely recommend!

Great deals, super helpful employees. Couldn't ask for anything better!

Exceptional customer service 👏 Store was clean and well maintained.

Great customer service

Outstanding!

Great 5GHz wifi router, dang mobile for me!

Not happy. I had sprint originally and transitioned to T-Mobile when they took over. Yesterday, I went into the Mason location with complete awareness of what the cost would be to add a new line to my plan and what phones were available. The three boys sitting around the table chatting when we entered were just awful. My lovely partner and I were paired with the most unfortunate of the bunch. He told me I had no promotions on my account available and that it would cost 45 dollars to add a line to my phone. I of course knew this was not the case. He also told me I had no offers to get a new phone. My partner was not interested in a new phone anyway. Instead of exemplifying true customer service, he chose to spend the unbearable 15 minutes trying to sell us everything under the sun. We walked out. I questioned myself and got on the T-Mobile chat line. I was offered the price I had seen on my app. AND the gentlemen on the chat even gave me a cheaper option for both lines. I did not speak of my in store interaction at all. I feel that in store the guys thought they could take advantage of me because I went in asking about my options even though I knew what they were. Very disappointing. Please focus more on customer service and not sales. I don't appreciate the attempt to swindle me.

I had to disconnect from t mobile home wifi to even write this.. And I have t mobile cellphone service that works way more reliable.. Terrible, it shows you have great signal on both strength and 5g but internet went FROM OLover 100MBS TO . 5MBS yes . 5 very unreliable and the customer service just tells u to Un plug it to rest the gateway and they would call back the next day to see if issue was fixed. We'll I did this 2-3 times no call backs spent over 6+ hours on phone replacement modem, with no one wanting to help get my problem fixed when I had the same internet no changes worked great for 6 months then BOOM can't even load a web page.. Without video.. went to and no one wants to figure out why