Tractor Supply Co.

Love this place. Everyone is very helpful and go out of their way to find you what you need.

Ordered some merchandise to be shipped to store. After the warehouse lost the order, somewhere between labeling and shipping, the sales associates went all out to help us. One found the exact order, same items, in stock, and on sale for about 30% less than what we'd already paid corporate for the lost order. Another then spent literally over an hour working with us, the manager, corporate, shipping and the warehouse to fix the mistake made by the warehouse to get our full purchase price refunded on the lost order.

The gal working with us was patient, and listened to our concerns. Their refund policy states the items must be delivered to be refunded. There was no precedent for this mess as the order was lost. It was an odd mistake, they said it hadn't ever happened before, and there was no company policy to deal with the problem.

They fixed it anyway. We received the email stating the full price would be refunded in 3-5 days, while we were still in the store

And, we saved $32.

Even though it took a long time to sort the whole thing out, she handled it as quickly as possible given the circumstance. All sales associates were involved, friendly, funny, considerate, and were all "brought up to speed" on how to handle this situation if it ever happens again.

That speaks well of the training of sales staff and leadership styles of management. A rare thing in the world of big box stores where the rule is minimal employee engagement.

I prefer to shop where people know what they're doing. It's effective and efficient. Professional. Like this Tractor Supply location.

I'd absolutely recommend this store location for pricing, overall quality and concern for customer satisfaction.

They are committed to getting it right. I'd give more stars if I could.

Updated to add we did receive the full refund.
Because of the excellent service, I've been back to look at what else I could use that is sold here, now, it's the only place I'll come for pet food. Better prices than anyone else in the area for the specific food I need for my little fur guys.
I'm a permanent customer now.

Fantastic people work here.
Always exceed in outstanding customer service.
Just recently I had a last minute propane tank that needed filled to use for heat.
No problem, your employee had no problem filling my tank right before closing.
Thank you!

I always have a great experience at Tractor Supply. I think I know their variety of merchandise but time after time I find a greater and greater selection across-the-board. I personally do not have the opportunity to buy the larger-sized equipment, but my husband indicates that the quality of the mechanics are top-notch. I find the shoes and clothing of high value and great variety. The store is always well stocked, clean and has attractive displays. A great shopping experience.

The customer service was great. The employee that helped me was named Raymond. Very friendly, very helpful, answered all my questions and gave great suggestions. I'll definitely be coming back

Great store for all my farm and pet needs, I love their dog food brand 4-Health it keeps my dogs coat shiny and helps her maintain her weight. I also got a beehive kit from them that came broken and they immediately ordered a new one for me and expedited the shipping free.

The staff is always very helpful and friendly. We get our wood pellets here every year. We order in July and pick them up in September. We also get our organic chicken feed at this store.

Tractor supply had heat lamps and bulbs wich rural king did not. Tractor supply has a really good dog food too.

Great customer service. Very helpful. The part I needed was not in stock. Associate was kind enough to look on line, options of shipping it or picking up at another store.

It was great what I went for was on sale and with an extra 40% off the sale price I had stopped at Rural King before that and the same items were not marked down at all so from now on I will stop at Tractor Supply first

Always helpful. Not a huge store to get lost in. Love their clearance prices too.

Love to getting my yard ornaments here. Some great thing's turn up in the not so ordinary of palaces.

Store was clean. I asked a young gentleman if he knew if they had any more stick of a product. He left and came back with what I was looking for.

Man I tell you if you love tools boots and other supplies than Tractor Supply is the place for you because I bet you cannot just go in there for one thing without buying something else

They had a special pigtail plug for my Generator very inexpensive ive look over in our city! Thanks Tractor Supply com

I like that I can take my dog in with me and they had what I was looking for. Their staff is always super friendly as well.

Easy to shop. Get my cat and dog food there always.

An associate greeted me, asked to help, did a follow up, wished me "Happy Father's Day" --- wow! what a flash to the past!

Helpful and friendly personnel. Had what I came for. Thank you staff.

Love this place has alot of things for your home or farm