AT&T Store

I came in because my service wasn’t working. I had to leave my busy office day. Gordon was able to help so quickly and effortlessly! I appreciate him so much!!

Very knowledgeable and helpful.
We will continue to use Chaska AT&T for our phone needs.

Chaska, MN.store. Micah was my rep. Very Knowledgeable and professional!! I will return there!

Kelly was extremely helpful with my visit. The phone I upgraded too wasn’t what I was expecting and they made the exchange an easy process. The store was beautiful and clean. They also had a good accessory wall and I was able to find a cute case for my new phone!

Garrett and Kelly were so helpful to me and my family as we explored our options to upgrade our phones and add a line for our son. We had fun learning about the options, and Garrett put up with our obnoxious tween by giving back as good as he got! Getting a new cell phone is never really “fun” but we really enjoyed the outing and felt like we got excellent service from two people who enjoy what they do. What could be better!? Thank you for your help.

My wife received her new Galaxy A12 replacing her old 3G phone. We had problems activating it, so we called the store. Mike walked us thru the problem on the phone. 5 minutes later we were up and running. Mike was fantastic. And patient. 4 days earlier Tomi and Annmarie were able to accomplish what I had been trying to achieve with AT&T customer service for the past 6 weeks, which was to replace my wife 3G phone within 30 minutes later we had a phone on the way, which we received the very next day. I could not expect any better service than that.I highly recommend these people and this store

A week ago I visited the new Chaska store and was very pleased with the service. Zack help us buy a new iPhone. He was thorough with the paperwork, differences between models, furthermore he was personable.

Today I returned to the store to drop off our old phone as part of the trade-in promotion and received similar service from Kelly.

Good store and good people.

DD

Just had to give a big shout out about the Chaska AT&T store. My daughter and I stopped in to get a replacement phone for her. Mika and Annmarie took super good care of us and went the extra mile to make sure her phone was transferred over and all set up for her. They were even able to find a little reduction on my monthly bill which was super.... thank you so much!!!
I highly recommend them for their knowledge and great personalities.

Fabulous experience in this store! AnnMarie was beyond helpful & knowledgeable. While the product I wanted was not in stock, they were terrific in finding a location that did. We did not want to take the sale away from them but they said 'we want your experience to be a great one, that is most important.' We will make sure to come back to this location first for our future phone needs!

I was honestly thinking about switching carriers because of how awful the AT&T automated customer support can be over the phone. I went in today to try and restore service to a phone plan that had recently been cancelled and Rebecca sat on hold with customer support for over 20 minutes trying to help. It the end it couldn’t be restored but her and the manager Zachary helped me get on a new (and better!) plan. Zach even held a phone for me until I could come back after work. It is because of these two and the outstanding customer service they provided that I will be a lifelong AT&T customer.

Morgan and Justin were great to work with at the Chaska store. I came in with an old phone looking for a good deal on a new one. Not only did they review my plan and get me on a better, less expensive one, they also worked to get me a great new iPhone XS. Very impressive customer service.

Morgan was super helpful in assisting me finally purchase an Apple Watch for my new account!! All the staff in the store was super friendly and eager to serve. There was definitely a teamwork aspect that was noticeable upon entering the store.

Highly recommended AT&T store.

I had an amazing experience at the Chaka, MN location. Upon arrival I was greeted in a timely manner with the door opened and a warm welcomed greeting. Justin was the first gentleman to jump on and help me out. He got me and my family a great deal that was hard to pass up -- you'd be crazy not to get yourself a phone and plan now with all the deals!

All the employees there are amazing and super friendly. Always willing to go out of their way for you and provide the answers to all of your questions or technical issues you may have.

So to wrap it up, i have been with over 4 different phone companies, and by far, this one has done more than any other company has been willing to do.

Thank you for allowing me to join the AT&T Family, and to many more adventures!

My daughter and I (this is Sarah, the Mom writing this review) switched over our service from Verizon. We didn’t have any issues with Verizon; just wanted to try something new along with treating ourselves to new phones. We drove from Albert Lea, MN only because nothing was open in our area and had a great experience with the store in Chaska. We had to do curbside service due to Covid-19 and the associate we had was fabulous (sorry I lost my receipt but you know who you are, hopefully 😊). He kept coming out to give us updates on where he was in the process along with his boss taking the time twice to come out and thank us for our patience. I would totally do business with this store and these associates again; they were awesome!!!

Today I had the pleasure of doing business with Dallas, he treated me warmly, I explained that I had come to purchase the Apple Watch he walked me through the available options, and then very efficiently placed my order. Thank you so much for making my experience exceptional.

We stopped in on a Friday evening to look into switching to ATT from Verizon. Talked with Rebecca and Tommy. They were great at helping us get the process going. They did hit a snag with setting up the account that forced us to be there much longer than expected, but they did a great job of keeping us informed and apologized over and over, sincerely. We had to stop back in Saturday morning to finish up, which again, took much longer than expected. Zach met us at the store, knew who we were, and was ready to tackle our account set up. Zach got us taken care of, reviewed everything with me to make sure it was all correct, and offered us charging blocks. Which isn't much, but I didn't even have to act upset for them to be proactive in treating us right. Zach also gave me his and Tommy's card with their cell numbers on it and stated to call or text with any questions.
We then ran into an issue with our phones not shipping. I sent Zach a text and he looked into it immediately, and responded with how we needed to remedy the hang up with Verizon. Process is rolling again, and hopefully we get our new phones this week.

Bring the business into this store so they have a reason to stay, good business with a great customer geared attitude is hard to come by, especially in today's world.

Thank you ATT Chaska staff!

I had been with Sprint for 15 plus years, and the recent merger of Sprint with T-Mobile led me to start looking at other carriers. My place of employment just made a switch to an AT&T platform, and that process led me to the AT&T store in Chaska. I switched over 3 lines and added a new one, and it was a great experience. Whether it was the folks who helped me, or just watching the other staff and their interactions with other customers, this store, imho, is stellar for their staff's customer service, their technical knowledge, and for the way they all make a customer feel welcome. Job well done folks, I look forward to years of service with AT&T (and FIRSTNET).

Seriously great service at Chaska AT&T. I know I can be difficult to deal with. I always want to understand all my options before I commit to anything. Garrett did a great job answering all my questions and laying out my different options. He took the time to look at my current contract and change my plan, which allowed him to add two lines for me, get me two free phones and waive my activation fee for just a bit over what I was previouly paying. I’m super happy! Great Job Garrett – Thanks

When greeted at the door with it open stating welcome to AT&T how May I help you was a fabulous experience. The gentleman was witty and knew his stuff. Thank you for the awesome customer service experience!

Becca helped us today with getting 2 new iPhones the 12 pro max and the 12 pro, she made the process easy and answered any questions or concerns we had. She made the process of ordering the phones and telling us what we need to do to trade them in through the mail very easy! Very nice as well!