Harbor Freight Tools

I do most of my shopping in the app and then go to the local store to basically pick things up. I don't have to engage with the staff all that often, so I can't speak too much on how helpful they are. However, every interaction I HAVE had with them has been pleasant.

As for the store itself, it's brand new so it's still pretty clean. Hasn't really had a chance to be a mess yet lol.

They have always had the things in stock when the app says its in stock.
I've never had much access to a HF until this store opened, but I always wondered (and still do) how they sell stuff so cheap? I always assumed everything was just really cheap junk. This, I have since learned, is not always the case. I have actually been impressed with the quality of many items I have gotten from there. No its not "top tier" but it's always been good enough for my purposes.

As a for instance, I needed a hammer drill for something I was doing, but didn't want to spend the money on a DeWalt one (to fit my existing platform) since I wasn't sure if I'd ever really use it again. The one I got did exactly what I needed it to do and I have since used it for other things I didn't realize I could. It's done everything I've asked it to do at 1/3 of the cost.

Anyway, HF may not sell "the best" of anything. But everything the do have is serviceable and works well enough for most average people who aren't running construction companies or something.

great selection of tools at a great price. it's amazing how much stuff they have

Store is like a toy store for adults especially men prices are great but it's an addicting place my bf thinks he has to go everyday lol

This place is absolutely great. I mean a person going there once or twice a week and just hitting the purple tags (sales) could put together a well rounded set of tools in a couple months. They seem to have a little something of everything for everybody. I was surprised at the variety for the size of the store. Well it seems as though you have to get there early If I go there about 5:30pm a lot of the purple tickets are sold out they really do move a products there. And they also have a variety of price range. you can get cheaper items that will get the job done or get high end items that will last a life-time. The only thing I've experienced there that was less than satisfactory is sometimes check out can be a little slow but I'm sure that'll change with time still fairly new.

First experience with the one in town. The store was very well organized and clean. The employees were fun to talk with. My first purchase there had to go back for an exchange. They made it painless and once again I had a very nice time talking with the staff. I even joined their savings club.

I visit a lot of Harbor Freight stores in many states. This was the most friendly and helpful place I have ever been to. Sterling IL.
Way to go on your customer service, guys!!

I love this store. However the only thing that I could possibly complain about is the time it takes to open and close the big doors for big returns. I would think being more efficient would be the way to go. Cutting down on wait times for customers and staff would be more cost and time effective. Bringing the likelihood of a customer to return for quick return process with electric door.

Great place, good deals no problems so far. I've bought thousands worth of stuff here so far. The ladies at the check outs are nice!

I work here so I am biased of course. However, if you want great tools at great prices you need to come out and see us in Sterling!

Extremely Clean and well Organized❕They have a large selection of tools and other supplies!

Every store is the same. They always have great employees who know how to talk to customers.

Love Harbor Freight ! Great selection , great prices .

A really nice store with lots of tools and other things.

Best place for tools at a great price. Huge selection!!!

Affordable tools to get you through any project.

Not the best made tools but for the price not to bad...

Super friendly and helpful

Very nice facility. Clean and well organized with freindly staff.

Great prices, good tools for the homeowner

I see to many nice toys