The UPS Store

Everytime I step foot in this UPS store it is a breathe or fresh air. This store is truly the holy grail of UPS stores. I also have always had nothing but the most positive of experiences with the staff and I don’t understand all the negative reviews that people keep writing on my man Ruben, he is really the king of UPS.

The young man who took my Amazon return package explained to me how Amazon directions will indicate how you are to provide a returned article to the UPS store. In my case, my item was in a box, and I was supposed to have sealed the box. He went ahead and sealed it for me, but let me know that he would have to charge for that kind of thing in the future. I'll make sure to check the Amazon return directions next time I bring something in, but I thought that the staff at this store was accommodating and helpful.

I am a frequent at this UPS store and am always greeted with a smile no matter who is working there. Not once has a package been lost from this location. Compared to the other shipping services in the area, UPS is always my top choice. They are friendly, knowledgeable, and always ready to help!!

I can't say enough good things about the folks who work at this UPS store location. Given the previous negative comments, I can tell you from personal experience they're first class professionals and extremely helpful. Case in point, I was out of the country for 8 months and they dutifully took care of my huge stacks of mail, answered my email communications and ensured my mailbox remained active even during a short period of time when my 6 month rental period had expired. Now that's excellent customer service and dedication to their customers.

This is long because details are important....rather thsn just adjectival praise or complaint. It's too bad these reviews never have a zero stars option. Or even negative for wgew they do harm beyond just bad service. I would rate my experience with UPS as minus two stars.

UPS completely messed up an important shipment for the company I worked for, causing hardship, work delays, and missed deadlines. When I went into the store, angry but keeping my tone of voice calm, and professional -- I informed the manager of the problems and asked for expedited shipment of the package at no cost. I did not even demand compensation for the company losses this instance of UPS incompetence caused. He made some snarky comment I don't remember exactly.

The manager not only informed me that I would have to pay for the shipping but the fee was exhorbitant. When I again insisted, in a more assertive but still professional manner, that UPS should send the package expedited at no cost to my company he began sarcastically insulting me right there in front of other customers. Again, I don't remember the exact words but do remember his snarky tone and facial expression. I also recall that other customers' expressions ranged from shocked to disgusted. Other UPS staff present looked embarrassed and stressed. Now I was definitely really angry but still not cussing him out or yelling. I said, "I'm going to get my son on the phone. Perhaps you will have more respect for the CFO of a multi-million dollar firm that just received a grant of $1 million from the Bill and Melinda Gates Foundation." This I remeber clearly: He sneered, "Oh? Then they won't have any trouble paying the $125. Perhaps I should charge $350 to ship their precious package." Epibiome is a medical research company now merged with a Research Triangle Park firm.

My son is always professional, calm, and respectful in his business dealings, even fractious ones. The manager got on the phone and actually started the conversation with, "Hello, what can we do to deal with your histerical mom. She's here in the store having a meltdown." My son politely informed him again of the details of their mishandling of the shipment, only to be countered with more abrasive sarcastic comments. I can't text those with accuracy because they sent me into a white out blizzard rage. I did nevertheless control my adrenalin fueled urge to use brute force where decency had failed to gain respect and fair compensation. So I took several very deep breaths and refrained from using my elderly 5 foot sort of almost fit slightly chubby body to leap over the counter and pummel his blobby unfit body and hideous face in an attempt to knock some adult consciousness into this toddler attitude moron.

Instead, I brought my voice down to that quiet, seething through your teeth, calm, profanity- free, fake honey tone and informed him my company would regisyre a complaint with the UPS corporate office and never use their services again. Since this kind of situation apparently is widespread among UPS centers I guess it still has plenty of customers who take this type of obnoxious behavior and poor service as humorous or as regionally determined behavioral standards. UPS never responded to our complaint and we have used only Fed Ex or USPS since, with consistent quality, even friendly and accommodating service.

I do all of my notaries and shipping at this location and I have had a mailbox for around 5 years. Reuben is the most professional and pleasant shipping store manager I have ever worked with, and I've worked with many in the past. I get all of my business done through this store, and every time I visit, it is quick and friendly.

I love this UPS location. Ruben is the best and has helped me so much, find lost packages sent to Vail CO and other places over the years. He ALWAYS tries to do his best with the team there.

I accidentally stumbled onto these reviews when I came here to verify today’s closing time. I have to disagree with the negative reviews. I’ve been using this location for many years and got 5-star service every time. Many times, I’ll bring my stuff to be shipped in a bag and they’ll box it and ship it. I’ve never had any problems (and that includes returning merchandise).

I use this store about 3-4 times per week and they are always great. I don't have to wait in lines. I have my stuff pre-printed and can just drop and go. They always get everything checked in! Free chocolates and friendly staff.

I've had a box here for around 7 years. The entire staff has always gone out of their way for me and treated me wonderfully. I've put a lot of trust in them with very expensive items over the years and never been let down.

I've always had fast, curtious and easy assistance every time I used this location. It's rarely crowded and the employees are extremely helpful! A BIG 👍 FROM ME!

My FAVORITE UPS STORE.
they always have great music! and it's super fast service. I'm always in and out in a flash.

I have come here many times for shipping and notary service, and always had a great experience. Much faster than the post office too.

I have been shipping packages with Reuben and crew for ~15 years and am so grateful for their kindness and good service.

They took great care to package a computer that was being sent out of state. Everything went well and everyone was pleasant.

Ive had a mailbox here for years and everything is fine. These negative reviews are Karens the lot of them.

I have had a mailbox with this location for 6 years. I travel for extended periods of time and the staff/manager has always been incredible.

First off let me say this location is absolutely amazing the employees are very kind and generous and always try’s their best with each customer

terrific service for any type of shipping, especially for returning goods to Amazon.

Have been here a couple of times now, there is never a line and always very friendly and Professional Service.