CVS

I have been a patron at this CVS for the past 8 years. I use the pharmacy regularly and have had good experiences at the minute clinic. The staff has always been respectful and helpful. The store is always clean and organized.

Made appointment on line for poison ivy for 11:20. Got in few minutes earlier with Michelle Miller, very friendly, professional. Got needed ointments and prescriptions and out the door by 11:38. Also, got screened for COVID back in March at this facility, they were also efficient and timely. Highly recommend this clinic.

Thank you to a very observant Nurse at the Minute Clinic!!!! A week ago last Sunday, went in with my two daughters to get our Flu shots. The nurse on duty commented on a mole on my left arm, suggested I keep an eye on it. Well, with my daughters prompting, I scheduled an appointment with my dermatologist and after the biopsy, it was basal cell carcinoma. So, thank you so much for going above and beyond giving flu shots!

Pharmacy staff here are amazing! They always go the extra mile to make sure I have everything I need to keep my family healthy and happy.

Chad is always so helpful!

Great people that knows what they're doing providing great service. Demonstrated customer service. I recommend this place higher.

Always good service.

Kathy is always very helpful and knowledgeable.

Quick and convenient

Sign at Minute Clinic: If you have an appointment check in here. (Tried to check in without success. Tried searching for my record with no luck.) Employee: May I help you? Me: Yes, I'm. Trying to check in but it's asking for a confirmation number that I do not have. Employee: Let me see ... You need to check in at the CVS Pharmacy. Me: ??? Is this not a CVS Pharmacy??? Employee: No, the pharmacy is the counter in the back. (Really, CVS? What do I call the *rest* of the store? The healthcare themed store?)

I was happy to be able to get a same day appointment for my daughter's Covid-19 test however it was absolutely ridiculous the number or text messages I was sent.
I lost count of how many times I received a text to cancel, confirm, read about and watch instructions etc on this scheduled test.
This made it so ridiculously difficult to check in, so much so that we ended up late when we arrived early, the nurse then actually opened the door and shouted out “do you have an appointment” to which I replied “yes” and she proceeded to tell me (as though I hadn’t already received enough text messages) “you have to reply to the text” omg !! Which one??? As I attempted to sort through them all and try not to choose ‘cancel’. Let me say reading all these text took far longer to do then the whole of scheduling, answering the questionnaire, driving to the location, and writing this review.
My daughter has autism and waiting isn’t her strong suit as it is, I have no excuse I just have no tolerance for the unnecessary.
Might I suggest a bit less texting so that the customer can check in quickly and get in and out much easier?

Deplorable business practices.

In a world where HealthCare is horrible at BEST, we rely on our local pharmacies to help us discover the how/what/when of medicine interaction and care.

I’ve been on hold for over 45 minutes and will continue to hold until someone answers. I’ll head that way in real time to discover why I’m still on hold, but there’s absolutely no reason for any business to keep people on hold this long.

More to come …

I have been waiting in the drive-up pharmacy line for over 30 minutes and no one has even come and said we will be with you shortly. I hate cvs and have to use them because of my insurance. Terrible and so unprofessional to make people wait this long….now I’ll get out and go in and won’t be a very pleasant dealing….

Made an appointment 2 days in advance for a strep test. Waited for an hour and a half but was never seen. Concierge was quite fascinated by her phone. Brought the issue to their attention after the first 45 minutes. There wasn't even a patient with the person I needed to see, she was just locked in her little room alone. I've had positive experiences at other locations, and will use those in the future. This location is the worst, pick another store.

If you do business with CVS, they will put your phone number on a call list and harass you with robot calls and voice messages -- not just to notify you a prescriptions available, but to sell products you dont want. They call again and again with the same offers, even if you reject them. It is practically impossible to get them to take your number off the call list. If you call the local store, they send you to the 800 number, and if you call the 800 number they send you back to the store. All the while, you will be dealing with robot recordings, lengthy on-holds, and dropped calls. I blocked their number, but the voice messages still get through. Besides, what if they need to contact me about something important? Best not to do business with CVS at all, which is my policy now.

Horrible minute clinic. I called ahead of time because they were closing early at 2:00pm and was told that I would be able to be seen. I arrived at 1:30, the slots were full. I decided to stay and wait to see if they could possibly see because I was having a minor issue. This happened on New Years Day so the minute clinic was my only option at the time. When the physician finished with her patient at around 1:45pm I asked her nicely if she could please see me. My face clearly showed distress and I explained to her that we had been to 2 other minute clinics before and also called ahead of time just to be told there were no available appointments upon arrival. Also when you call to make an appointment the automated machine tells you there’s no need to make an appointment and they take walk-ins. The physician told me that she will not take an appointment if it is going to make her stay pass 2:00pm. I do understand wanting to go home. But it was before 2:00, I called ahead of time, and I was told that they take walk ins so there’s no need for an appointment. This was overall a complete waste of time and a horrible display of customer service. I would expect a physician to actually want to help people and not be so selfish.

I scheduled a covid test at this location, which I needed for my job, for today. I made the appointment early yesterday morning. With less than four hours til the test, I received a text that abruptly informed me that my test had been canceled due to this location's temporary closing. By then all the online appointments for today (and almost all of them for tomorrow) had been filled. When I called this location and was eventually connected with customer service, the representative claimed that it was impossible for them to get me a new appointment, and when I asked what CVS was going to do about my needing a test today for work, the answer was...nothing.
Now I'm not going to be able to get tested until tomorrow and will be missing work.
This experience has been frustrating and completely negative, and has undermined my confidence in CVS's Minute Clinic testing in particular, and in CVS in general. Go somewhere else to get tested, or to get anything else.