Dreams Basingstoke

My husband and I recently went in to get an idea of an upgrade for our bed. We spoke to Chris who was really nice and professional and helped us use the machine that gives you your best options for bed etc! We initially were going to just order online but because the service was so great, we decided to come back in and see Chris who helped us. Really great service and friendly. We’d definitely recommend. We had our small child with us too and they were all super welcoming and didn’t make us feel like we needed him to calm down like you sometimes get in a store. Family friendly store for anyone looking to upgrade their bed needs and struggling to find the time to do it without your children

Very well served at Dreams Basingstoke. Courteous, Polite and importantly, not too pushy. Leah gave very detailed info about all aspects of the big range of beds and mattresses. Would recommend for anyone needing info of the vast range of different beds. Thank you Leah. We will return for further beds in the future

Great choice of beds and mattresses with lovely sales staff! Leah was fantastic at helping is choose the right mattress for us, providing us with all the information needed, demonstrating bed frames with moveable positions and under-bed storage! Brilliant customer service and Leah was warm, welcoming, helpful and friendly throughout, taking the time to provide is with a great all-around experience! Highly recommend!

Professional friendly service, no hard sale. We were greeted by Carl who helped make it easy with his honest and non biased views on different mattresses. We were offered a drink which was nice. Delivery was offered within 2 weeks. Very pleased

I’ve been looking for a new bed for a long time and felt very lost as to what mattress to purchase. Went into dreams and Carl was extremely friendly and willing to help. We did the mattress testing machine and Carl assisted us throughout the whole process and let us try a range of beds whilst talking us through it. Such brilliant customer service. Thank you Carl!

We were looking to change our bed and were interested in purchasing an ottoman style for the storage. We had a very positive experience. Leah our salesperson was thorough, knowledgeable and professional.

Nice and easy. Leah was very helpful, could see what my wife and I wanted and found the happy solution. Just need to see what the bed is like when it arrives.

The entire experience was great, staff were very attentive and informative in the store. Georgia from Basingstoke went through the sleepmatch and helped us find the right mattress for us following the results. Georgia helped us with a protection plan, a mattress protector which didn’t hinder the quality of the cooling mattress and a payment plan that spread the cost helping us afford the new purchase (on top of our wedding for next year!) really good experience highly recommend

The service we received from the time we entered the showroom until we left was superb. Carl Stevens was extremely helpful, very polite and whilst we were contemplating which mattress to purchase he made my wife and I a cup of tea. He explained everything very carefully and in detail so there was no problems when the sale was completed to our satisfaction. Very pleased with the service and impressed with the electronic “bed tester”. All helped to make it a very smooth purchase. Many thanks to Carl Stevens.👍👍

Buying a mattress isn't something I particularly looked forward to - having not bought one for 12 years, the prospect of sitting on a load of beds and trying to guess which mattress might be right for us didn't excite me. But from the moment we entered the store in Basingstoke, Carl had us on the 3 minute sleep simulator, had our ideal mattress specced out and from thereon the process proved very straightforward, and even possibly a bit scientific!

Customer service was excellent, very helpful had good knowledge of the mattress.

Leah, the young lady who served us today was extremely helpful, showing us different options while we were choosing our single bed. She was very pleasant and friendly.

Excellent service and I was given plenty of time to try out several mattresses before making my final decision.

Great service from the team with the added benefit of the latest technology to help identify the best mattress for you aiding sleep and comfort.

Carl was the adviser i spoke to. He had excellent knowledge and charisma. Made me feel warm and welcomed. didnt apply any pressure to buy there and then, so i could make an informed decision about what i wanted to buy.

i ended up paying more than i wanted, but i was convinced with Carls advise i was making a great purchase :)

would be happy to advise friends and family to go to the store to see him.

Carl did everything he could to make a very good deal for me, and sold me on the all the extras i brought :)

Great service, not pressured in to making a purchase. Price about right. Great mug of tea.

Sales man Chris great job not in your face he recommended trying the bed that helps choosing the right mattress left you alone to discuss was going to look else where as well but because Chris did a great job we bought there and then down to him great job

Ella was great! Helpful, informative, courteous, efficient. We actually came back to buy after a visit to another Dreams store.

Georgia was super helpful and full of knowledge. The whole process was quick and very easy 100% would recommend

Carl was very friendly and helpful and looking forward to our new mattresses and beds.