Vertu Volkswagen Whitchurch

Outstanding Customer Service, I have varying cognitive function issues and always become embarrassed explaining and asking for assistance. Sammy was calm, understanding and just lovely from the off!! Instantly putting me at ease. Nothing was too much trouble, and I called him a lot with questions. 😀 I was so nervous when I got there and managed to spill my coffee ALL over his desk. He took everything in his stride. He's such a friendly laid back kind of guy. Best car buying experience I've had. Highly recommend 👍😍

Bought a second hand car here and was very happy with the service. Salesman was not pushy and the handover was quick and efficient. The building is small and not the huge, posh (expensive) showroom that some dealers have splashed out on. But we all know who pays for these fancy showrooms, right? Happily recommend.

Excellent staff, great quality cars and warming environment

Outstanding customer service! The sales team were very informative and helpful throughout the process, they helped my get the best deal for myself and followed up after purchasing the car to ensure everything is running smoothly!
A cracking pain-free service!
Thank you.

I bought a used car from this VW garage a year ago.
Several months later there was an issue. I took it to my local garage as it was still under warranty. They were unable to resolve it.
Then we were in lockdown and the problem ensued.
In September I called Whitchurch VW, where I spoke with Tom and Matt, I explained the problem and was advised to bring the car to them, which I did. They gave me a courtesy car so that I wasn't left without. In total they had my car for two weeks as it needed to be valeted and dried out. They resolved the issue and organised for my car to be brought back to me (a 2 hour drive).
I was kept updated at all times, never had to chase for information.
Throughout this whole process Tom and Matt have been so helpful, so much so that I felt I needed to write this review.
Would definitely recommend.
Great service.
Thank you.

I have always received very good service here. The staff are very polite and knowledgeable, especially Elliott. I've had three new cars from here and will certainly consider a fourth.

Ordered my new Tiguan on 12th March on motability,and due to Elliot the motability salesman ordering it immediately and being very helpfull and proffesional,the order went in 2 days before lockdown,and i collected it today.Elliot went through everything thoroughly before i took ownership of it.I live in Gloucester,but would recommend a drive to Vertu VW,its not far and they were excellent.and will definately use them for my next VW

Always excellent customer care when taking car for service.
Have bought new cars for the last 15 years. First class sales team.
So sad that it is closing.

Great customer service. Dean Wille was attentive, polite and professional in our discussion around a VW Golf, highly recommended.

Vertu Volkswagen Whitchurch made the process of getting my new car so easy. Along with brilliant customer service and interaction I didn't feel anything but happy and excited to ask questions. My sales rep ( I dont know if i'm allowed to use names) was enthusiastic and took time to take a personal interest in my specific needs and requirements to find the perfect car for me. They didn't force upsells, and I couldn't be happier with the service provided.
Thankyou Vertu VW

Excellent service from Start to finish. Want to thank Rhys for all his hard work. The car is great!

A big thank you to all the service staff and technicans who helped fix my problem on my Tiguan whilst on holiday near Monmouth. Could not fault the service we had.

Lovely welcoming staff, with a wide variety of cars and deals available , im extremely happy and pleased with the vehicle that I was sold and I recommend south Hereford Volkswagen any day of the week.

Have purchased all my cars and had my cars serviced for many years.Always excellent service.Staff could not be more helpful.Never used a better garage.

Excellent service and have bought three new cars from them

If you want to buy a VW come to this garage ask for Elliott one of the nicest salesman ever met . Thank you Elliott

Excellent service and friendly staff who are more than happy to help you with any questions

Very helpful, friendly and professional service, explained different options available. Would highly recommend.

An excellent garage, sales and servicing, friendly staff, very helpful. Standard VW pricing.

Timely, efficient, courteous as ever, very good experience all round.