Howdens - New Romney

An outstanding branch of the brand. Staff are fantastic, products etc are top notch. Absolutely worth a visit, can very highly recommend.

Howden New Romney provides first class customer service to their customers. Staffs are very polite and efficient and always ready to help. Thank you and keep up the good work.

Excellent. We have recently used Howdens New Romney and are very pleased with the service the advice and the goods. Ross and Ben have been extremely helpful and friendly always making sure we are happy and have had all things explained. The goods were delivered on time and are of a high quality. Would highly recommend.

Excellent, Ben was friendly and very helpful. Would recommend again and again.

Good customer service. Remember trade only

Super friendly staff

Great staff great staff

Great help and advice

Use Aldi quite a lot excellent service

A problem has been completely overlooked. Phone calls never returned. A lack of customer care.

Six panel grained doors, once fitted and painted, have gone yellow, in three months. Brewers paint Inspector has a report (iCorr Qualified Painting Inspector) Howdens are not even looking at the problem.

I have felt very intimidated by staff.

More expensive than other Howdens stores

Booked in to have a kitchen survey conducted over 2 weeks ago. Received a voicemail on Monday asking if we could possibly do a weekday appointment. I phoned the number back and explained that I couldn't do a week day this week and asked if they would still be able to come out on Saturday and they confirmed that the weekend appointment was still booked in for 10am.

Fast forward to today, I drove 45 minutes to the house which is currently empty and arranged with our builder to also attend. After no one arrived at 10.25am I called Howdens to be told that the appointment was booked in the managers diary but he was currently in a meeting and could now probably come out at 1pm if I wanted. I explained that I was booked in for 10am and that 1pm is 3 hours later than scheduled. At no point was I told that our 10am appointment was cancelled and even called to confirm it was still going ahead and was told it was.

Wasted not only our time but also our builders and now we are still without a kitchen. A very poor and unorganised service. Avoid!