H & K Store , Kwikin

There is now a new owner of the shop. He is very nice and friendly, (a welcome change from the previous older gentleman). He now has the Pay point up and running, along with the Payzone machine. He is still waiting for the Post Office service to be set up, but that should be soon. He also has the Evri service running. He is also asking if customers can give him some feedback on products they would like to see in the shop. If you have stopped coming to this shop because of the previous owner and service, I would highly recommended a return visit, so you can see the difference for yourself.

Store has new owners, 100% improvement, just read rest of reviews to see what I mean, new owner is a lovely guy, will go above and beyond to help, can't leave my dog at home and can't tie up outside shop, only needed few items so he offered to do shopping for me and brought to door, the old owner couldn't be even bothered to get of his mobile phone to help while I was struggling with door and pushing wheelchair at same time, the new owner came running to my help and made me feel welcome and not a hindrance,

Excellent little shop. Under new management and the difference is great! Very friendly, happy to accommodate with new requests, attentive to the customer needs, very clean, well organised and all stock in date. Well done and welcome.

Great Small business in the local town of Lancing. Good stock and excellent Hermes parcel shop. Good customer service from the owner. Will come back soon when I have Amazon parcels to return and collect via Hermes!

Been a few times, always great customer service and keeping the shop clean and tidy, owner was lovely and helpful with Hermes parcels!

New owners are decent people. Shop is well run and organised. Good service

Been shopping here for quite a while now. Staff are very friendly and product selection is really good. Very nice store!

Very handy place great owners and good selection of stock

owner is really friendly and they have good stuff

Amazing service and friendly staff, 100% would recommend best local convenience i have had!

Everything you need in a little local outlet friendly and polite

Super handy little shop and Hermes service is great. Thanks!

Younger server is solid, the older guy is unhelpful, usually on the phone, and rude. The store also doesn't have the full Hermes facilities so when you take a parcel to return that the website says to do, you're sometimes turned away

Older man is so rude. Always on the phone ignoring customers. Blatant attitude. Lies about having parcels, dishonoring of Royal Mail. Makes prices up on the spot and overcharges kids/teens and also gives back incorrect change amount. Poor hygiene, went in one time and there were hundreds of ants all over the floor by the freezer section at the back. Some foods are past their sell by date so clearly don't restock all the time. Customer certainly DOESNT come first.

The older man is so incredibly rude. He would not take Evri parcel as he said it was too big, when there is a huge store room, door was open. He is so arrogant and unhelpful. Why take on a service if you cannot honour the customer?

Quite often tries to sell out of date food so obviously doesn't check date rotation on shelves. If buying anything from here make sure you check the sell by date before purchase.