Finish Line

Went to Finish Line to get the tennis shoes I ordered and the manager was cool the only thing that was disappointing is they didn't have my shoes I wanted they were at another store (Independence, Missouri) but I should have them by Wednesday. Other than that Everything was 👍 good!

I would really like to express how grateful & pleased I was with Brian (actually helping at this location) & his Store Manager Amber from the Overland Park location. Starting with this problem I had with an order that was placed, stated it had been delivered & after it was all over & done, come to find out, those 2 pieces hadn’t been delivered at all.
It’s called customer care for a reason. Those people who actually work in that department aren’t customer friendly at all. And for someone to make YOU feel like your lying or not being truthful, makes you not even want to do business with the company.
On top of being told, it’s NOTHING more they can do?!!? Are you serious? Because they’re looking online at the same thing I’m looking at saying shipped & delivered ?!! And this is CUSTOMER CARE!
Well I didn’t accept that answer & that’s when I called the Independence location
& was so satisfied that I did. Brian went above and beyond to try to assist as much as he could it was just as confusing to him as it was to me. So instead of him saying oh I’m sorry it’s nothing I can do he contacted his store manager Amber and she solved the problem immediately. From locating the package to even suggesting l could pick it up & wouldn’t have to wait until X amount of days for delivery. That’s what I call teamwork! Unfortunately my work schedule wouldn’t allow that.
So after all of that, the Independence store Manager Cassidy, is amazing as well. She offered to bring me the items after she gets off tonight!!!
This is what makes customers like me continue doing business with you. The customer care line is something I refuse to give any credit to. The person I spoke with, gets -0 stars.
Hearing I have a problem & all she wanted to do was cut me off in the middle of my concern & basically told me she could reissue the items but it would be another few days before it would come... UNACCEPTABLE....

I had a great experience the workers were kind did there job and were helpful I bought a pair of element 55s and the shoe was not a display shoe so I was glad also the box was in emaculate condition ... As a side note they had some fire beats playing so the expirience was 👍

The boys are very happy with their new shoes for school. The salesman was very helpful. Thank you for a pleasant experience.

Great location to get Jordan releases & apparel. Staff is friendly & service is smooth. Receipt is always in the bag

Our sells rep was very helpful and finding the right shoe's for my daughter.

Amazing selection and quality of shoes for amazing prices topped off with amazing service

nice staff and good prices on current styles

Great selection of all the latest released shoes.

Man good service in and out like it supposed yo be

very helpful staff. they seem to know what they are talking about.

Great selection and prices

Always find the nikes we want.

Nice dill on kicks

I liked

Always like shopping their

My store

Granddaughter gift

first time