O'Reilly Auto Parts

The Manager(?) Jesi(s?) Is awesome, Very Helpful, No Complaints with Her!

Amazing place and great staff very helpful

Traveling through and my headlight burnt out. Aaron was great. Came out into the cold to figure out what bulb we needed. He then replaced it. He was very personable and friendly. We would definitely stop here again if needing parts.

Called to talk about buying a scanner, one of the employees told me to just use their scanner to save me some coin.This is rare for me,usually every time I ask an auto parts store to use the scanner they throw a fit thinking I'm going to yoink it. Then he proceeded to pull a brand new spark plug socket off the shelf so I could replace a fowled plug on my work van along with a ratchet and extension. They saved me from waiting a week or more for the shops to get me in. Great parts, great service.

Great stop had everything I needed. Helpful employees guided me right to where I needed to be and even carried it to the register would definitely recommend stopping at this location

Christopher at the waterloo IA location was great from start to finish with customer service and overall attitude, patience, confidence, proffessionalism, light bulb installing, etc. Wish we had more people like you in customer service and in the world in general. Thanks for being you!!! There was a younger woman (and other employees) there didn't catch her name but she sounded very knowledgeable and experienced. Christopher was the one that assisted me with parts, installation etc though. Would recommend him at O'reillys any day. Some people tend to make a poor day or situation worse with bad attitudes. Thanks again Christopher for your kindness.

Great customer service. Always above and beyond what you can hope for compared to their competitors. JT, Heather, Merv, Rosemary, Dan and Andrew all help more than you ask for and do more than you need! Great place

Dec 2022
Greeted by a puppy. Any business that allows workers to bring their pets to work are my kind of business.

This place is good. Kind of laid back, but attentive to customers needs. Had to rent a tool, didn't work. Although we got it back together without the tool. Got the deposit back, so really it was free to rent.

Brandon was very helpful for me I got it some brake pads for my daughters car and he waited on me in a timely fashion and told me figure out what I actually needed because I didn’t know so thank you I’ve bought them from there before I’ve never had a bad experience.

Fast friendly knowledgeable staff to get you up and running 🏃‍♀ reasonable as well.

Assistant manager was awesome. He even took the code reader out in pouring rain to help me.

Very helpful, easy to find if you're from outta town. Clean. Better pricing than the other guys.

Had to order part in, but was there within a couple of hours. Almost always have what I need, at the right price. Heather was awesome!

Great prices. Was willing to go get the part I needed off the shelf. Great people!

They have just about everything you need to keep your vehicle safe and reliable.

Thank you Cody for helping me with my headlight. Made sure I got the right one and changed it for me.

They were awesome! I had a brake light out they helped me charge it.

The staff is always so helpful I never go anywhere else. Thank you team O'Reilly.

My second favorite car parts store. Usually have what I need at a better price then advance.