Dimetrius Hatcher: Allstate Insurance

Dimetrius came to the rescue just as he was wrapping up for the day and helped me do an insurance update. He was patient and so very professional in coordinating a call to National General to ensure that everything was handled correctly and accurately. You deserve to be praised and rewarded, Dimetrius! I'm grateful for your service. Enjoy your Memorial Day Weekend!

I’m rarely a person that does reviews. Mainly because once I do, the quality of service goes down drastically and I end up getting disappointed. Demetrius’s team, however, is a customer service anomaly. They have been nothing but consistent, transparent, educational, and kind, especially Shawane. She’s incredibly personable and welcoming, you can tell that she genuinely cares about people. She always manages to reassure me by answering all of my many questions and encouraging me along the way. If you want to partner with an office that takes the time to educate you and be transparent with you so you can make conscientious decisions about your insurance needs and makes you feel like family, then look no further! You truly won’t be disappointed, I know I’m definitely not!

Although I am really not happy with the communication provided by my claims adjuster, Shawane Jones answered the phone when I called my agent and was very helpful. She made phone calls and found people willing to spend time talking to me and eventually connected me with a supervisor who finally got things moving. She also followed up with me after every phone call. I appreciate all the time she spent helping me. She is an asset to your company.

I called this agency to transfer one of the young ladies from our agency as she was moving closer to their location. Everyone that I interacted with was very pleasant and helpful. I know she will be in good hands.

SHAWANE JONES has been so helpful every time I call, no matter what! if its a quick question or changing my policy. Shawane has great customer service was so patient and informative!!

I would like to share my experience regarding two of the most professional and kindest people that represent Allstate and the office of Dimetrius Hatcher, located in Durham, N.C.
Samara Murphy and Shawane Jones represent Allstate and themselves profoundly.
When customer service is at the minimum, these two individuals went way and beyond the call of duty to exercise their support for the customer.
Shout out to these young people!
Allstars!!
Appreciate you,
K. Hargraves

Shawane Jones was very helpful in helping me with my father’s affairs. She kept providing me updates and checking to make sure I received his refund. Over and beyond great customer service.

I would like to sincerely thank Shawane and Samara for their outstanding service and professionalism!!

Shawane took the time to thoroughly and patiently explain everything and answer my questions.

SHAWANE was wonderful. She was attentive to my needs and helped me find a solution that works for my situation. Excellent!!!

Shawne was very responsive to my questions and was able to turn around my insurance needs very quickly. There customer service is outstanding!

From start to finish, the process has been very easy. Dimetrius and his staff are very knowledgeable and assist but don’t push their business onto you like other companies would. Dimetrius is always prompt when responding to my questions. I am very pleased with my experience and would recommend them to others!

Shawane is amazing, has gone out of her way for me on multiple occasions to make sure my accounts run smoothly. So grateful for her!

Dimetrius & Shawane were great to work with! I typically have a lot of questions and they both took their time addressing everything until I was comfortable with switching my insurance.

I am moving from California to North Carolina, I called my all state insurance here in Barstow (Monica Lahey) to see how I can transfer my account and get renters insurance, it was good that I found Ms. Jones (Shawane) in this agency, she helped me get a quote quick and was very helpful and friendly on the phone. She also gave me some really good advise about how renters insurance works that I did not know before. Very knowledgeable and quick. I highly recommend this agency , go talk to Shawne Jones !

Dimetrius and Shawane were very responsive when I needed to file a claim. Very professional as well.

Shawane is a great asset to your company. Very professional, sweet, caring and took her time with me. I am 68 years old, so it took a lot of her time to help me out. I switched... Thank you Shawane

SHAWANE JONES was so very helpful and nice. She went above and beyond to help me get my dads insurance cancelled. They got everything handled the same day I called.

Thank you Shawane for such a positive and customer focused experience. She handled everything I needed efficiently with patience and confidence. She is a great asset for this Allstate office.

Shawand at Allstate was a great help with getting our flood insurance taken care of. Super friendly and efficient. Highly recommended!

Shawane was very professional and helpful. She was patient with me and explained everything to me in a timely manner. I would recommend her to my family and friends. Kudos to Shawane!