U.S. Bank Branch

Wanted to send a quick thank you to Arteee for all of his help with our very needy situations over the past year. He has been patient and so knowledgeable! Also, Ayesha helped us many times and both have gone above and beyond! I was completely impressed with their professionalism and customer service. We love our local US Bank!

I have been using US bank for many years coming from Wells Fargo. It has been really good in comparison. Cindy Wallace and Samantha have been a huge help over the years. Thank you.

This branch is great! They literally know your name and any banking needs I need are handled efficiently. Charles is my go to, he’s quick and reliable. Thank you!

This has become the best US BANK Branch I know of. Unbelievable how helpful they are!

Absolutely amazing bank. Archie is our favorite person there. Our whole family has switched to US bank from First National and haven’t had a problem since. They are always super helpful and never leave us feeling helpless. I would recommend this bank to anyone and everyone

Recent experience at this branch was great. Needed a one time check printed and their printer was malfunctioning. They went above and beyond to help me wire the funds so that the money was where it needed to be on time and I was still able to make it to work on time. I had 3 different people help me and all 3 did a fabulous job.

By far the best experience I have had at a US Bank branch. The manager, Brad, was extremely helpful, thorough, and went above and beyond to solve an urgent matter for me. I was very impressed with his level of professionalism and outstanding customer service.

This bank has went above and beyond with any request or situation I have dealt with thus far. Arthur has been able to open the right accounts for me and my girlfriend to be successful and even helped waive reoccurring fees that I was not aware of on the account I was in and helped me avoid them in the future. He is very personable and receptive. I have also had a very positive experience with Adna who I think is the bank manager. She helped me work thru some unique circumstances to help me allocate money to a family member from thousands of miles away and did it with absolute grace. Thank you to this branch for all of the positive experiences. Cheers!

Opened an account with Felicia! Absolutely great experience. Felicia was so helpful and so nice!! Felicia is absolutely amazing!!

Tellers and managers are great and always helpful. Great bank to do business with.

Excellent welcome

What a nightmare. My husband and I switched banks in November. My husband's debit card wasn't ordered when we were told it would be. We waiting the 7-10 business days for it, only then to be told it was never ordered. We had to order checks 3 different times. This third time, we were told it would be $47 to over night them. My husband told them we weren't paying that. After being told we wouldn't be charged, we still got charged.

Got a vehicle loan 14 months ago. Paid them by check for Weld county taxes. They failed to complete the transaction with Weld county in a timely manner. They went over the 90 days that my bank would honor a paper check. Bank Manager contacted me after 14 months and told me the story. They took no accountability for the failure to pay the taxes, just "Sorry, we had a tough year because of Covid" you have to pay 1800.00. Spoke to their DM about the situation & he was no help just said "Sorry" Very bad business banking process. DO NOT get an loan from these people.

I bought two gift cards at this branch today and gave them to two people. One person activated their gift card and it shows a balance of $0 instead of the $60 I withdrew from my account to purchase the gift card (plus a fee of $4.95). I am on the phone with US Bank customer service and they are saying they cannot help me that I have to go back to the branch! Ridiculous. Branch screws up and now customer service is no help. Update next day--I spent two hours in the branch this morning. They were able to fix the issue with one of the two gift cards. The other one is still unfunded. Supposedly someone is going to get it funded before tomorrow morning. I just checked using the Visa Gift card inquiry line and it has not been funded. I had wanted the branch to just overnight a new card to the person whom I gave the card to, but they wanted to allow the support team to fix it. Bad call. No more gift cards and thinking I should try another bank! Day 3 Update: Gift card is STILL not funded. Branch Manager was very unhelpful over the phone and says they don't have any control over the issue. They have to wait for a support group to work on it this morning. Why didn't the support group work on it yesterday? Why didn't the branch send out a new gift card as agreed? I am so frustrated!

Worst banking experience ever. Complete incompetence. Their mistake allowed them to freeze my account for 2.5 days. I had No cash on hand,no way to get food or basic necessities. I was recommended to them for being Veteran friendly. Was the complete opposite. I encourage all veterans to bank elsewhere.

My experience of the new managers are horrible. I have had better customer service at McDonalds. Sometimes life happens and your account goes negative, that is life. I really hope that the employees never have any life problems and their fees are never waived! I had an instance where I dated a check for a Friday and the doctor deposited it on Thursday which caused a fee. The bank manager here was not helpful at all and stated that I had over 280$ refuned since this year, and i said what?! Since January 2019 there is no way! He said no it has been since September. I went back into my account and looked, and US Bank has only refunded THREE 36.00$ FEES SINCE SEPTEMBER. NOT OVER 280$. THE BANK MANAGER IS A LIAR. THE ASSITANT MANAGER ISNT ANY BETTER.

I know people that were getting 3 to 4 36$ fees a day and they were ALL refunded!!!

I have also had problems where I deposited money, cash, into an atm before 6pm and have the recipet to show that my account had a balance but they still charged an overdraft fee! I had to get back office involved as they stated that should have never happened. The bank assistant manager said it should have happened. Um no, if there is money in your account there shouldnt be fees!

The people that work here do not know what they are doing. Do not bank here !! If you have trouble sometimes they will charge you 36$ per item!! So if you went over in your account by 3 different transactions then you will be charged with 3 different fees!!!

The manager also told me that it doesn't matter what date you put on a check it can be cashed whenever. Okay well if I go into the bank with a 10,000$ check that is dated 7 months in the past, they won't cash it!! So dont try and tell me that the check dates matter.

All the money the banks make and they cannot even help out somebody else!! It is pathetic that I am discriminated against in the bank because of how much money is in my account or how much money I do not have!!

Literally the worst management I've ever experienced at a US Bank Branch. The tellers are always super nice but the manager is LAZY. She sits in her office on her phone when she could be helping customers.