Fifth Third Bank & ATM

Had a great experience with my teller, Janie.

Speedy service and friendly. I will definitely switch my bank to Fifth Third Bank.

Short wait times, knowledgeable personnel... Elsa was very friendly and helpful.

Everyone is very friendly and helpful. This branch is better than the Crystal Lake branch

Great CS from tellers & bankers. Had an issue with my card and was well cared for. Thanks to the banker for helping me.

Always nice staff, and very helpful with my needs.

Great customer service and an excellent temperature on the inside,fast service

Like these guys. I used to work here as well.

Jim was very helpful!

Good people, honest bank. Just wish they covered more ATM fees like they use to. lol

Daniel at this location is great.

My question is, having a business bank account with 53rd. All those fees, daily overdraft fee on top of the overdraft fee. Different prices and numbers. Do you not want to see your start up business owners succeed?

Because it seems as if bankers pick and choose accounts they want to run up. Don't let you have an emergency, god forbid a pandemic. You'll never get the chance to catch up.

Or is it just black (aboriginal) accounts.

I'm so confused as to why you keep charging me these ridiculous fees?

Every chance I geet back black. You taking more than I went over by the hundreds.

Tellers are decent and helpful. The branch manager is a complete moron.

This is not a good bank you in the negative and they just closed your account why? Because 4 days went by for the new card to get here they didn’t even give me time to get paid thumbs down.

Went to this branch to get MY money!!!! so I could buy something they told me they didn't have it!!!! to go to a different branch!!! What really then they wanted to give me $8,000 in twenties I didn't bring a suitcase to put it in ridiculous!!!! Worst Branch I've been to yet so far...

I would never recommend this bank to anyone. They lost my payments for my car loan for 2 months. Telling me I had to repay when I had proof I already paid it.

They do NOT return phone calls. I have been waiting 3 days for a call back.

The customer service? Terrible. The ladies speak to you with an attitude and are not nice at all.

I went to this bank for guidance. My mother passed away and I needed to close her account. I didn't have all the information I needed and stopped at this branch for help. Not only was I belittled by Jim, I was made to feel like I was trying to pull a scam. I left in tears as my mother just passed away. I would rather have her here instead of having to close her account. He was absolutely no help and the little information he provided was completely wrong. I went to the other branch location Rockford and they were kind. They helped me figure out what I needed. Shame on you for no compassion when it comes to dealing with a deceased family members account.