T-Mobile Authorized Retailer

I wanted to point out that I had a phone shipped to the store because I had been traveling and dropped calls. T mobile sent me a new refurbished phone using warranty. I switched all my phone data, pics, contacts and other things. I was helped by Whitney and she was amazing. She helped me log in and sync all my passwords and files. I was very pleased and happy. My phone now works better than ever and I still enjoy t mobile and happy they are close and nation wide 5g network.

I wanted to take some time out of my busy day to send this review. I think that it is very important to give feedback positive, and negative. I had a visit to your store yesterday evening. Before coming into your store I had spent four hours the previous night on the phone with T-Mobile customer service trying to activate my new iPhone 13. I kept my cool for most of the call, but by the fourth hour I lost it. I spent my entire evening after work arguing with T-Mobile, it was not a pleasant experience. There was confusion and miscommunication in thinking that I may not have service with T-Mobile now that it has changed from sprint, which was very stressful being that I work from home sometimes and I need a cell phone. I was transferred probably 13 times during the four hours, each time having to re-explain the situation. It was exhausting. When I received the survey I gave them zeros across-the-board.
I I had a much different experience at your store with Will, and Michael. I was greeted by both of them as soon as I walk through the door. I explained the situation briefly to Will who assured me he would be able to help me quickly and efficiently. Will was able to get a customer service representative on the phone from T-Mobile to handle the issue that he discovered, he was able to activate my cell phone within 20 minutes of me being there, with little to no help for me. Will was very professional, helpful, and very friendly. His colleague Michael was helping another customer while I was in the store, he also seemed very professional and friendly. I was very pleased and I will never ever ever ever ever ever ever call T-Mobile to handle any issue ever again. I will always pay a visit in person to t-Mobile at this location. I have Been a sprint customer for a while and I have never had any issues. The experience that I had on the phone with customer service the previous day had me ready to cancel all contracts and move to a different cell phone company. Will changed my perspective on that and I will be staying with T-Mobile. 10 out of 10 recommend the store at Lake Monticello. The location is convenient and the people are wonderful. Thank you again for the great experience. I appreciate all the help

The employee that took care of me was very polite. BHe gave me the highest quality of customer service.

Great service, knowledgeable staff. Sprint/T-Mobile customer since Nextel.

Kyle, Ethan and Will were all so helpful and engaging. Went above and beyond to make sure all my questions were answered and that I was taken care of.

I highly recommend T-Mobile.
I am a happy customer!

Really knowledgeable and thorough. Always ready to help w phone problems wo
making me feel like an idiot.

These guys are lazy , terrible customer service, avoid this location