Verizon

Me and my husband went in to the Verizon in Grinnell and we had a amazing experience they helped us with switching my old phone to my husbands number and hooking up my new 15 pro max. I especially liked Kayla it’s a fun environment and I had a blast

I went to this location because I was fed up with my old phone. The gal I talked to really knew the features of the different phones & was patient with me trying to decide on a new phone. She helped me figure out what I needed & now I'm in love with my new phone that has everything I need.

I couldn't be happier with the exceptional service I received from Devin. His professionalism and kindness made the transition to our business account easy on his end. He went above and beyond to ensure that every detail was taken care of, and his patience in answering all our questions was truly helpful. Devin made us feel valued as customers. We are grateful for his expertise and friendly demeanor throughout the entire process. Thank you, Devin!

Kayla was super helpful. Saved us money, got us unlimited data and set up my phone in record time!

I received excellent customer service at this store! I scheduled an appointment and the customer service representative was able to setup my new phone and retrieve all of my old information. Abby was very professional and knowledgeable. I am a very happy customer!

Grinnell Verizon store is great if you need help with your phone.

Kayla was very helpful. Very quick transferring from one phone to another and saved me money on my bill. Highly recommend this verizon.

This is my go to place in my area has always been great to work with!!

Visiting the store The store from out of town I lost all my contacts. Devin told me to come right on and very patiently worked to try and resolve my issue. Very knowledgeable about devices and so friendly. It ended up being a Google issue but let the store with info to upgrade all our devices

Another shout out to Grinnell Verizon store. We suddenly lost service at our home but had service at other locations. Went to Grinnell store and Devin went above and beyond to help. After checking phones he called Verizon and got a work order to check tower in our area. Outstanding customer service!

Wow Kayla did a great job, lots of patience. Thanks

My son is deployed overseas. I was trying to get a new phone to him as his had broke. I worked with Baylee at the Grinnell store in this issue. While we could not resolve the issue, I was impressed with the efficiency and compassion Baylee showed. She went out of her way to be helpful and went above and beyond to handle as much of the paperwork and procedures as she could from her end. A stellar example of customer service!

Have to give big shout out to Ian. Went in to get new phone for myself. After listening to my request Ian explained he could get me a better deal if both my husband and myself traded in phones because of special they were running at time. However, my bills were not showing the credits I should have had. Called Ian and he could see what was wrong and tried to fix. It took awhile and he had to go higher up but finally got it fixed. Thank you for great service Ian!

Abigail was so thorough and helpful getting us switched over from our last provider. We're glad we made the choice to stop in when we did and really felt like she went above and beyond to provide great customer service and make sure we were happy with our set-up.

Experience with Kayla was helpful, informative and most of all…. Fun!!!!

I don’t typically leave reviews, however I had to share how wonderful the staff and service was at this specific location. Both Abby and Ian were beyond helpful, they sat down with me to work out every fine detail to match the exact plan and budget I was wanting. I will continue to drive from my town to this store solely for the customer service they provided. You don’t just feel like another number, they truly care about helping you and your individual needs. I have been in the store a couple times now. Each time, I have observed Ian providing this same caring and helpful service to each and every customer that came in the door!

She was very knowledgeable and awesome.

Devin was fantastic. He answered our questions professionally and didn’t seem to mind that they were probably very elementary..We appreciated him very much.

Thanks Kayla for your great customer service.

Kayle was awesome, great service.