Bay Country Floors

The office was so friendly and extremely helpful. They got us on schedule very quickly. The installation crew was extremely clean and had great attention to detail. Chris at the office replied to all questions very quickly. I highly recommend them.

Bay Country floors in Mount Airy did a great job removing our old cracked ceramic tile and replacing it with our laminate plank flooring. it is beautiful, the job was well done, they encased my kitchen with plastic to keep the dust down which was wonderful. Lisa and Chris were great to work with they gave me Good Counsel, had patience and a good price. if there was a problem they came back and fixed it. I am very pleased, I am blessed every time I see my beautiful kitchen floor I am grateful. My name is Sandy Rogers and am a life time resident of Mt. Airy

When we decided to refloor the first floor of our house, we got several estimates. The first company, which we have worked with in the past, was several thousand dollars more than Bay Country for the exact same flooring product.

We found Scot Harris to be knowledgeable, friendly and honest. He came in with an unbeatable price, without haggling or negotiations. The flooring crew was polite, cleaned up, were on time, and did a great job.

We won't hesitate to use Bay Country on projects in the future.

Nick made our experience renovating our basement floor great! Highly recommend Bay Country Floors!

I love this group from sales to installation. They are professional and caring. Thank you all so much!

Do not do business with this company. They have displaced my family for more than a month with no floors or bathrooms and still have not completed the work. The first time they refinished wood floors they were improperly sanded, they mixed the stain with polyurethane and called that done. It was 5 different colors. After complaining about the wood floor they asked for payment in full of the entire project, wood floor refinishing was a tenth of the total cost and they had not even began installation of tile. The owner sent his friend over to “verify” the work was improperly completed. The owner’s friend showed up and stated he would not be providing a report. We obtained our own independent licensed contractor to fix their shoddy work and provided a report that showed they did not remove the original varnish, did not sand or fill correctly, did not apply stain evenly, did not allow stain to dry and applied or mixed poly with stain. They tried to refinish wood floors in a total of 5 hours and called it completed. After we asked why they would not complete work then they back peddled and sent a different crew to refinish floors a second time, starting the process over again. Second time was better but wood floors were sanded again and you can only refinish wood floors so many times. Wood floor refinishing took 3 weeks. The tile was to be replaced the following week. The crew showed up and demolished floors then realized they had the wrong tile. Tile was ordered, took another week- no floors, appliances or toilets. Week later installed tile just to realize they were short 7 boxes of tile (nearly 100 sq ft) another week to get the rest of the tile. Did not mix the color into the grout for grout in first two room, instead of beige it was white, instead of pewter it is white. Had to remove the grout in kitchen, then grout again. The initial grout was not removed completely, looks better than white but not good for freshly installed tiled and this was another delay, after the tile was completed had a plumber install toilet to find out they broke the flange. They said they would install the toilets; however, did not trust them so I had my own plumber do it. Thank goodness I did or they would have just sat the toilet back on. We are still waiting for transition pieces and molding to be installed. They have a different crew do this work, that team showed up and tried to put vinyl to carpet transition pieces for wood floor to porcelain tile flooring. This was tilted and had a 1 inch drop off (since it was for carpet) my wife tried explaining this was not right and the installer was offensive to her, he said to her “I’m not asking you, I want to hear from him”. He did not want to hear from a woman then said he did not have time or the material to complete work so he left. Job is still not finished. Do not use them, they are awful and difficult to work with. They have delayed our entire renovation with mess ups for over a month.

Do not use them for your flooring! They are very overpriced, I was warned, but used them anyway. Very messy job (blue glue all over new flooring & my wall) Kept having to come back to fix problems after. Didn't speak English so I couldn't communicate with him. Wouldn't fix the right way, and had to come back again, still left a gap between floor & transition! Hard glue dried on my new carpet. All they would even do for me is say they 'were so sorry' and cut off communication.

Do not hire this place. I wish I had seen these reviews. They seem to sub the work out to the lowest bidder and then make up reasons why they did a terrible job.
There were several large air pockets in the kitchen, they claimed it would go away but instead used staples in the middle of the floor to secure it. Those will ripe over time.
The floor in the hallway is crooked! They claim our walls are crooked. If our walls are crooked, why were the original floors, not crooked? Why is the living room floor (that was installed years ago) not crooked?
All the trim looks horrible. None of it lines up, there are gaps and they use putty to hide a piece that they broke and still installed it!
They cut the vinyl so poorly that you can see gaps everywhere along the original trim.
Horrible crew, horrible management. Don’t hire them unless you like being gaslight and paying for terrible floors.

Over a month and a half ago I had a sales rep. visit my house and took measurements. He was supposed to get back to me in a couple of weeks, he never did. Went into the store over two weeks ago, saw the guy, the sales rep said oops forgot...... I took a laid back “it happens” approach, rereviewed with him what I would like , including picking samples, asked him to get me the quotes and confirmed he had my email address, he said “oh yes” , “ yes, I will”

Too this day .. nada , zip, zero response back , not even a phone call to say “ whatever” ... Disappointed,like using local businesses..

Unreliable! Spoke to rep about coming out to look at the different floors after work. He assured me they were open until 6PM. When I got there after driving over from Frederick at 5:45PM the door was locked!! The sign by the door says open until 6PM but 5:45 nobody was opening. If you can't even trust them to keep their own commitments to open times I don't know how you can trust them with your home....

Looked online for Sunday store hours. Online hours showed they were open on Sundays form noon to 4pm. My wife and I arrived at the Mt Airy store at 12:45pm and they were CLOSED! We checked the hours on the door and they confirmed the online hours of being open on Sundays from noon to 4pm.

After seeing this and the other low reviews of the same nature, my wife and I will use a different flooring store.

I requested a quote to replace my hardwood flooring. The owner came to my home and did not measure. After two months awaiting a response I was informed through email that they did not care to work with me. Totally unprofessional and unreliable.