Einstein Bros. Bagels

Either the other reviews are over exaggerating or the staffing has gotten a lot better. Got my tasty sandwich and tea within 5 minutes even when there were still 2 cars ahead of me as I ordered. This drive through is faster than the popeyes or Wendy's even at times. One thing to note is that they are a little heavy with ice so getting light ice in their cold drinks is a good idea! Don't let the Karen's fool you, this place makes great sandwiches, and it doesn't take anywhere near as long as they state.

Revised: Huge change. Things had been slowly improving, but then they closed for a couple of weeks. After reopening it's like a whole new store. Well staffed, great service, same great bagels. You can go inside, now, and the drive-through moves along fairly quickly. Compliments to what must be new management. Hopefully they expand their hours.

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A few months after my last review I decided to give this place another chance. If anything the service is worse - slower - which I had previously put down to inexperience. But I recognize the same people from before! What's going on here? It's not like this at other locations. Sorry, folks, I don't have time to wait around on my way to work. Convenient location, but I don't plan on coming back.

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Good bagels. Having said that... Service is painfully slow. They are not adequately staffed for the morning rush - and their staff appears to be inexperienced. Poor communications between the front and back. I hope this changes, or they will not stay in business.

For those that left negative reviews....it's been open for 5 days...give them a break. I'm sure you weren't the most amazing worker at your job either at 5 days in. I personally had a GREAT experience! The place was very neat and clean. The girl taking our order was smiley, friendly and helpful. I loved the "meet the staff" board with some fun facts, the $.10 off trivia question, and the chocolate covered coffee bean on my coffee! Staff are doing a great job! I was so sad when the old Einsteins closed off Verona Rd and I can finally enjoy it again in the area!

Placed Mobil app order,pulled up through drivethru, picked up order quickly & smoothly. Staff was friendly, brisket was great! 🥯☺

Excellent location!! Bagels and coffee is as fresh as it gets, and staff is super friendly :)
The daily trivia is a lot of fun. Each day there is a new question on the board. If you answer correctly, you get 10c of your order!
Great environment for study or working remotely.

Today I tried using the mobile application to order a baker’s dozen bagels, but I wasn’t able to customize. When I got to the store I explained the situation and found out I also accidentally ordered toasted. The manager of the store was very understanding of the mixup and replaced my mis order with the correct order at no extra charge. Thank you so much!

Good bagels, good curbside experience. Go get bagels and some good coffee. Inside, curbside and drive thru is available!
Good breakfast options!

*They are short staffed at the moment. Patience would be appreciated. Or apply if you think you can help out. *

I've been a few times so far and I have not experienced any rude employees. I've been provided a friendly service every time. One of the times I was picking up bagels, they were totally undercooked and all shriveled up tiny things. The manager was willing to replace them all for me and give me a voucher for another dozen. Was very happy about the service!

Good spot to go in and get Einstein bagels and coffee. The east side one has a soda fountain this one does not. Nice staff, quick service. Traffic off Fish Hatchery can make getting out an issue in the AM.

When a branch opened only a few blocks from our office, we tried ordering bagels from Einstein's instead of Panera. The staff like the selection of bagels and all the options for cream cheese flavors. I like that I can pick up our order at 6am, and it's usually ready (we had problems with Panera running 10-20 minutes late). We have had problems with order accuracy, but Einstein's has offered to provide the missing items free of charge, plus they give us coupons for free meals as an apology. Panera would just say "oops, sorry." We ordered fruit salad once, but it was very expensive for the amount of food.
I've never been there during regular business hours so I can't comment on the service; and since I have Celiac's, I can't speak to the food other than the cream cheese (love the salmon schmear!), but we'll keep using them for office meetings.

I have now made it a habit to stop through for lunch on my longer drives from the Milwaukee area to and from the Dubque area. I had never had a breakfast sandwich or any other kind of sandwich from either Einstein's or Caribou, but I was surprised at how good they are. Things run a bit slowly, but it's new, so I'm going to reserve judgement on speed until they're been open for a while longer. But even when I came inside with my 3 kids under 3, the staff was kind and patient. Thanks for replacing my daughter's smoothie after she spilled it!

After you reach the counter, after an unnecessarily complicated entrance into the parking lot, it was great. Bagels, and schmears in many enjoyable flavors are available. We had a yummy cold coffee, pumpkin and asiago bagel. Quick service. Thanks.

I have frequented this location several times. Each and every time, the staff is exceptional. They're prompt, friendly, and efficient. The bagel sandwiches are always perfectly made, bagels are fresh and delicious.

I appreciate how they have displayed the calorie count on the menu as well as pictures to see what they offer. The food is delicious and they have managed to stay friendly while delivering timely service during this pandemic.

Wonderful place to get good coffee and get some work done or just hang out. All the people working here are really nice and always welcoming you with a smile. The bagels are amazing too!

This place is one of mi favorite place tah get coffee and bagels mun. The people are always pleasant‘ kind and helpful. Amire is one of the servers that help mi as well as Mia . All the employees there are wonderful. The stuff there are delicious. Please visit this place and see wat I love so much about them.

quick, hassle free, and great customer service. The food was also great and would recommend this location to anyone!

Really nice staff every time I’ve came here. Really good food. Definitely a favorite place of mine.

Great service. They made a small, simple error with the order and were super fast and kind to correct the mistake. Great customer service.

Great place. Slower service but nice staff so make sure you have time to go even for the drive thru.