Xcel Energy

Do they have an app anymore? Why can’t I pay my bill? What the heck is wrong with this company? They took like two months to handle bug fixes or whatever for their app and now I can’t even find it in the App Store…I tried paying my stupid bill over the phone and had no luck because it was after hours…since when does a company care about whether you pay your bill or not after hours? Even then, when I tried paying my bill on the app before deleting and trying to reload it, it wouldn’t let me select the date to pay. So annoying. Can’t wait to switch to a better company. Will do my best to deter anyone from being a customer of Xcel energy to help them avoid all of this trouble.

Multiple times mailers have been sent out to let us know natural gas will be available for us to change over to and each time they pull it back. It's a quarter mile extension for 2 business, 2 homes, and a farm and the line can end. For over 5 years we've heard this will come in and excuse after excuse and broken promises of follow up continue. I'm told the numbers just don't justify it....hmmmm... believable.... not hardly. This is specifically the Brainerd office.

So they listed my house as a commercial (you pay MORE BTW) to get more money out of me and then when I caught it and said why is it listed as commercial, it's a residential they won't reimburse for their mistake. What a monopoly joke!