altafiber Store - Lebanon

Awesome staff and always helpful. I'm glad they have these stores because it's much easier to go in and discuss issues or upgrades with someone in person. Really good hours for a store like this, too.

I was extremely impressed with the level of customer service at our Lebanon store. Chase was personable, professional, patient and went above and beyond to help solve an issue for me. I really appreciated the
time he spent solving the problem. The other gentleman in the store was also very helpful and personable. It is this type of customer service that encourages your clientele to be loyal Cincinnati Bell customers in the future. Kudos to your Lebanon employees!

I had an excellent, over-the-phone interaction with Chase from the Lebanon location. We were switching from another provider and Chase was very thorough with discovering which CinBell services would be best suited for our family's needs. He explained what to expect on our first bill, during the install appt, etc. After the install I had a couple of follow-up questions and Chase was readily available to answer them. I found Chase from Lebanon CinBell to be very professional, responsive, and helpful.

We’ve been with Cincinnati Bell for many years for cable, phone, and internet. The main reason is there excellent service. Service has always been friendly and fast. Whenever we have a problem, they always resolve it the same day. We also really like the convenience of the store right in Lebanon. They are always friendly and helpful, answering all our questions, explaining everything clearly and in plan English.

Chase was a perfect Sales Associate. He was knowledgeable, friendly and efficient. My needs and questions were answered completely. I'll be returning to the Lebanon Cincinnati Bell store the next time I need service.

Had a great experience working with Chase! He listened to my concerns and help me find the plan that works for me! What a great experience, I would recommend sending family and friends to seek his assistance .

Chase was an absolute pleasure to work with. He made the whole process from start to finish run super smooth! Would definitely suggesting talking to him if you want to make the switch to Cincinnati Bell.

Chase Brown is an excellent Retail Sales Associate. He is clean cut, exceptionally polite, courteous and professional and efficient. I wish my encounters with other companies would be this smooth.

I called the store to manage some issues with my bill - as a heritage Lebanon Telecommunications customer, it is easier than calling Cincinnati Bell's main number - Chase proved that it is more helpful, too! He managed my issue quickly, and sensing my dissatisfaction with the issue (which was completely the fault of Cincinnati Bell billing!), he made things right by giving me an incentive for three years! We were considering canceling all of our CBell service - landline, cable, and internet, and finding a new internet supplier and "cutting the cord," but Chase's above-and-beyond approach will keep us CBell customers. Go or call the store when you need help, for sure!

We made the mistake of thinking we could order Spectrum internet and have a good experience. Spectrum disconnected our Cincinnati Bell service from our home without our authorization and would not reconnect it. Cincinnati Bell was easy to get in touch with to correct the problem, we're very understanding, even though we almost left for the competition, sent someone earlier than scheduled to fix our connection, and then came back to the house at the scheduled time to be sure it was fixed. It is an AMAZING experience to deal with this location and they will forever have our business.

I had an issue with a misc charge on my account. I talked to Matt and he was quickly able to identify what it was as well as provided a solution to correct it. I really appreciate the service and efficiency in handling my concern! Matt and the Lebanon Cincinnati Bell location rock!!

Since we've switched over, Cincinnati Bell has been awesome to work with. I even got a call from Chase at the store letting me know how I could save more money without having to do anything!

Lucas!! Wow is all I can say.. what a phenomenal customer service experience I just had over the phone. I am not sure I have the words to describe it. I need you for my company, I want to steal you away. I can only hope for you that CB has valued you enough, that you are very happy. Your speaking voice from the minute you answered the phone so professional, the ease and calming attitude you had when I was not a happy person. You never waivered, you went to work to solve all my concerns. You never once gave me the scripted answers we all come to expect. It felt genuine and sincere. I am still in awww, this has never happened in dealing with CB. You are second to none Lucas - you are truly customer obsessed and it shows. Thank you!!

Chase at the Lebanon Cincinnati Bell Store was so nice and helpful. He went out of his way to find out if my new home had fioptics in the area and actually called ME back. Thank you!

My Cincinnati Bell bundle price was expiring soon and CinBell's Lebanon store manager Chase Brown was able to provide a great bundle price for the next year.
I'm pleased that CinBell has a two Lebanon offices [store for billing and TV support and Go-concepts for internet and phone tech support] to help local customers in our area.
The "other cable company" has no local stores or offices in the Lebanon area to help customers with billing, TV, internet and phone issues.

I changed from direct tv and spectrum internet to cincinnati bell. Great customer service at the store in lebanon and also the installation tech was on time and did a great job!!! Its nice having great customer service again!!!!

Went in for a modem upgrade. Quick service even with multiple customers in the store. Matt took care of me quickly with good customer service.

I called to Lebanon store to check on my billing. I had the pleasure of speaking with Chase who easily took care of my account.

I was having issues with my internet and Chase was such a peach...scone. He was a peach scone. Very pleasant to work with and my internet and bill are much happier.

Friendly staff helped me on my service renewal and set up a new DVR controller in just a few minutes. Way better then the online or phone call support!