Well Pharmacy

I've always had a fantastic friendly and efficient service from all the staff at this pharmacy. Massive thankyou!

Had to visit after getting tonsillitis while on holiday. Staff and pharmacist were brilliant, very friendly and got me sorted very quickly with the test and treat service.

Delighted that Simon is back as the manager of the Pharmacy and I am sure that the staff were. He always brought order and organisation to a very busy Pharmacy. At the time I could not understand why the decision to remove him from post was taken ,

Great customer service! The manager and the staff are excellent!

Very friendly and helpful staff, would recommend

Polite, friendly and proactive!

Refused to process prescription due to a 48 hour policy from Trellech Surgery, knowing full well I was out of medicine. I collected prescription back from The Well, walked up to boots and got my tablets in 10 minutes. No sense of customer service, no help received, avoid, Terrible Service overall.

The guy needs customer service training. He is so rude . He was quizzing me about my medication in front of other customers .

Since the previous manager left, this pharmacy has plummeted in customer service and efficiency. We frequently have to wait, on one occasion for up to an hour, for a thrice weekly regular prescription of which the pharmacy is completely aware. On one recent occasion the pharmacy had run out of the stock of medication, that is essential to be taken on a regular basis. On several occasions the pharmacist themselves has not turned up to work.
I appreciate the difficulties that COVID creates, but there seems to be a total lack of awareness of the difficulties that their inefficiencies create. We were told on one occasion to come back four hours later. This represents one wasted bus journey, and then another having to be used, on a service that runs hourly. Effectively the pharmacy's hopelessness means a completely wasted day trying to obtain a prescription.

Go to a different pharmacy in Monmouth if you value your time.

I have visited this chemist on 4 occasions in the last few weeks, the service is awful they are rude arrogant and un helpful. I went originally there to support your local business because it’s a small chemist and local to the surgery. All you get is you will have to come back in 20 minutes or 30 minutes last week at 5.30 I was told to come back tomorrow. Today I went in at 6pm it to be told we are shut I said your website says you are open until 6.30pm the lady said you should have read the notice on the door we are closed. I asked they lady is boots open she said it’s worth trying I wouldn’t know I don’t work there. RUDE absolutely no need for attitude won’t be going there again.

Manager couldn't care less about selling me a Well branded product which was clearly faulty. Now I'm left with bad cold sores, not that he could care less. I advise to stick to the known working brands, and stay clear of Well.

Worst customer service EVER .. rude, condescending, and the most patronising people I've ever come across .. need to send their staff to do customer service training reported them to pals and medical ombudsman completely vulg2r experience

Obviously forgot that they are dealing with customers. Arrogance personified.

He bites.