BMW of Temple

The service manager, Eddie really takes care of our needs for both of our vehicles. I had an engine replacement and he worked diligently with my warranty and made sure to keep me in a vehicle similar to my X5 or better. I even got lucky and had a new 7 series for a month. Our service has always been top notch with reasonable prices. They are also good about mailing out coupons to keep the costs affordable to drive a BMW. Thank you to all of the service members and to Veronica I miss you.

I had been watching and reading about the X3 for quite some time. Decided I wanted either the x30i or the 40i. I’d been communicating both with Temple and South Austin BMW dealerships. I had narrowed it down to 2 colors and wanted to see both in person. drove to Temple from Waco to look at the inventory on the lot. The moment I got out of my car 2 people were heading across the parking lot and I wanted to jump back in my car as I wasn’t looking for a high pressure sale. I was merely looking at colors. Much to my delight, that isn’t what happened at all. Jake Elliott was introduced to me and is the person I worked with. He was personable and I felt zero pressure to buy a vehicle. He was able to show me the two colors I was interested in on 2 different vehicle models. After seeing in person, it made the color choice easy! Don’t go by just the pictures on the web. Jake showed me around the X3 and the I drive system and trust me when I say, info overload!!! However, he was very patient and answered all of my questions even if they were repeats. He knew about the vehicle and I learned so much more. Jake didn’t know for sure if I was ready to buy or just looking, but it didn’t matter to him he was attentive and focused on my questions. He didn’t rush me nor did he try helping other customers while I was looking and taking up his time. He was so knowledgeable and friendly. In fact, every person I saw or spoke with at the dealership were very kind. The vehicle and the BMW name can sell itself, but Jake’s honesty and knowledge sealed the deal. Needless to say, I decided I was buying my first ever BMW. I was so excited! Thank you to Jake for making this purchase fun and easy. It’s how it should be at a car dealer. I love my new Ride!

I just picked up my 2024 BMW M3 and I want to give a shoutout to my SA Ted Degracia. He walked me through the steps of order my M3 which had to come all the way from Germany. Over the last 4 months Ted kept in constant communication, providing me avenues to track my vehicle while in production, as well as giving me daily status when my vehicle was coming on the vessel. If you are planning on purchasing a new car at BMW of Temple, I highly recommend Ted as a Sales Associate, he will take good care of you.

My husband and I experienced the best sales team. Ashley, Damon, and Kerry. Ashley went over and beyond to locate the X3 I was looking for. Ashley was patient and professional. She truly listens to her clients. Damon was extremely thorough with showing the initial set-up and ensuring that I understood the fundamentals. Kerry provided her financial professionalism, as always. Run, don't walk to Temple BMW. Huge thank you to all for making the buying process seamless.

Love my new BMW X3 from Garlyn Shelton BMW of Temple. Trade in was fast and easy. I loved working with both Ashley and Damon to make this transition fast and easy. This is my second purchase from Garlyn Shelton and I will definitely be back!

Jacob, provide excellent customer service and support. We are in the market to find a vehicle, and he met all of our needs hands down, very knowledgeable about the vehicle and listened to our needs and wants. Thank you again Jacob…Definitely returning when we are looking for another vehicle. 😊

Ashley Green did her thing, she was very professional and knowledgeable of her craft... made it very easy to make up our minds on what direction to go in, in purchasing our newer vehicle. Thank you so very much Ashley... and also a huge thank you Damon Antolak for his expertise in knowing his product!

I had a wonderful experience last month at BMW of Temple w/the purchase of my Certified Pre-Owned 2021 330i BMW.
After viewing the car online over the weekend and leaving a request to be contacted, Baleigh Burkley (an Internet Advisor w/BMW of Temple) connected w/me via text and also the phone. I was impressed that Baleigh reached out to me on a Sunday when the showroom was closed! Baleigh seemed genuinely excited to answer my questions and help me w/the purchase.
And if she didn't know an answer, she assured me she'd find out and let me know on Monday. Two thumbs-up to Baleigh for awesome customer service!

On Monday, she put me in touch w/my Client Advisor, Ted DeGracia. Ted and I hit it off immediately! I found him to be very friendly/easy to talk to and very knowledgeable about BMWs.
And his willingness to help me was STELLAR! After the purchase was complete and before driving off the lot, Ted spent about 30 minutes w/me inside the vehicle, explaining all the technological features (which my older 530i did not have). He then did several follow-up calls over the next few days to check in/see if I had any further questions. And I *did* have many questions about the various features, which were all new to me. Ted was so kind and helpful and said, "No problem, I'll make you a video w/instructions." What an awesome idea! He made 3 or 4 different videos and texted them, which helped me immensely! These videos were done very professionally and I appreciate the personalization, like he was talking right there to me!
So, I give a big THANK YOU to Ted, for going "above and beyond" to help me! I am looking forward to working with Ted through the years and consider him a new friend. :-)

I also want to give a shout-out to Kerry Rodriguez, for facilitating the purchase process, which can often be time-consuming. She was ready to go with all of our paperwork that day and the process went smoothly. She, too, was very friendly/engaging and professional, and was helpful afterward to give us a couple of local dining recommendations before our long trip home.
(over 2 hours)

All in all, I had a wonderful experience at BMW of Temple and I would recommend this showroom and its team of professionals in a heartbeat, to anyone looking to purchase a new or used BMW.

I recently purchased a new BMW 5 series, and my experience was fantastic. The dealership (sales and finance) staff was friendly and knowledgeable. Ashley in sales helped me find the perfect vehicle within my budget. The process was smooth, and the car exceeded my expectations. This is the second new vehicle that I have purchased from BMW of Temple, and I will return to buy another BMW in 3-4 years. I highly recommend this dealership for its excellent service! Five Stars!!

My husband and I are extremely satisfied with our purchasing experience at BMW of Temple. Ms. Ashley Green went above and beyond to make the process of purchasing our new 8 series a wonderful experience. She was honest and made sure we were aware of
all of our options. I recommend that if you are in the market to purchase a vehicle, please go see Ms. Ashley. You won’t regret it!

First off I am not one to leave reviews, however this is a well deserved exception. BMW of Temple provides, by far, the best car buying experience EVER! Beginning with Ashley and her exceptional follow up to Kerry closing it out in finance is the only reason I have purchased 5 new cars from them over the last couple years. They are always on their “A” game and I encourage anyone in the market to pay them a visit for the best customer service experience in the business. Thank you both I appreciate all you have done.

Ashley was wonderful, very professional and courteous. She worked with me until she was able to get me the vehicle that fit my budget. Alex walked me through all the new features in my vehicle and was also very professional and kind. Definitely will go back for my next vehicle.

Damon went so far above and beyond to make this purchase everything we were looking for! He made this purchase experience so easy but didn't leave out explaining every detail even the small ones. Would not hesitate coming back!

Second time customer at Temple BMW, both times excellent customer service. Thanks to Jacob Flores for a smooth sale and very pleasant experience. Also thanks to Kerry Rodriguez in finance for her help and advice.

Just had the most incredible experience buying a vehicle from BMW with Ted! From the moment we met, he welcomed us like family and was completely transparent about pricing. Even after finding a better deal elsewhere, we were committed to working with Ted. Spending slightly more money means a lot, but you don't get a better representative than Ted. His honesty and upfront approach made the entire process a breeze. Thank you, Ted, for going above and beyond for us. You truly are the best in the business! He even entertained our newborn. #TedwithBMW 🚗✨

Such a great experience buying a new BMW. My 1st BMW. Ted DeGracia was lovely & patient with me. Very knowledgable & personable. Highly recommend!!!

I had an awesome experience at the BMW in Temple. I came in for a service and walked out with a new vehicle. The sales person Ashley was amazing after two years of going back and forth for an SUZ she was able to make that happen. I highly recommend you ask for her. Jacob was awesome as well and was very patient and helpful with introducing me the car new features I highly recommend him as well 10/10!

Great experience buying a CPO M340i with BMW of Temple. From the quick online quoting experience with Esmeralda, and the rest of the buying process with Damon from test driving to delivery. Super streamlined experience and would recommend!

Jacob Flores was an amazing help. The best experience my wife and I have had with and dealership. My wife and I have been utilizing CarMax for years due to uncomfortable experiences. We are very pleased with Jacob’s help!

Having been in the business for a long time, I’m usually very cautious and judgmental of most car salesman. I came in a couple of months ago to look at an X5 M as my wife and I missed our old one. Ted was great to work with, I unfortunately did not like the one that they had at the time and Ted was not pushy at all on this.

A couple of months went by and another one magically came up for sale, at this point I was still in the process of selling my current vehicles but Ted again with amazing service, offered me a test drive and was always touching base with me as I worked the individual sales of my cars. Unfortunately this one slipped out of my hands as it was a great deal.

Ted kept in contact with me and let me know when some allocations came through for a brand new X5 M. If you’re familiar with M cars, you’ll know that allocations are usually far and few for them, specifically for the SUVs. With Ted’s help we built out our dream spec and even changed it a couple of times as I was being extra picky with what I wanted in this car. We then worked out every step of the deal and felt confident in the deal that I was getting and Ted’s ability to make this happen for us. We initially got an estimated delivery date of Q1 of 2024 so you can imagine how static we felt when we got the call that it came in on the first week of December.

Overall, Ted has been a great salesman and an even better person to just talk with. He stuck with me for more than 6 months helping me find the right car for our next step. I couldn’t be happier with our service here and I look forward to buying a couple more cars from Ted down the road. If you need a BMW, or even better a specific M car, Ted is your guy.